[Resolved]  Airtel — DISCONTINUE CONNECTION [protected] DUE TO OUTGOING SMS

Due following approximate reasons pending at your end since more then Two months :

My Complaint No. Dated Reasons

4.10.2007 While I am sending SMS (LOCAL) my hand set is held and I am unable to send SMS

14558589 [protected] While I am sending SMS (LOCAL) my hand set is held and I am unable to send SMS

14589312 19.11.2007 [protected]------DO[protected]


Apart form above complaints I had several discussion reminder to solve the problems. The following response and aadvise given by customer care.


1. First of all I was told by Air tell Customer Care that your current mobile set is creating problem, So I was asked to change the mobile Set. Accordingly I changed my Mobile Set and purchased New set “ NOKIA 3310-C “

2. Problem yet not solved by customer care and now they told me to get your set checked form “NOKIA Services Centre” I approached “NOKIA Service center and get my hand set checked after waiting two days they return my set back. They show me that by using other “ SIM “ in this hand set SMS service is working properly. So they advised me that there is problems from “AIR TEL” Or with your SIM card.


3. I agains approached to customer care on 4.10.2007 they told me that your problems will to remove with in 72 hours. But after that no body responded and again when I contact to coustomer care on 19/11/2007 (complaint no, 14558589 – KONIKA ) told me that kindly change the service provide nos and I will back you within 5 minuts. I changed the service provide No. 3rd time (as customers care persons told me to change) . Now she call me and told me that this problems with your “SIM CARD” you please contact again to customer care for replacing defective SIM free of Cost.


4. I once again contact to customer care on 19/11/2007 ( Mr. Uppal ) told me that let me do one more efferte to solve your problems and give me complaint no. 14589312


5. But on 22/11/2007 I receive one more SMS form customer care that you problems under cmplaints ghas resovled. Kinldly contact at 121. While I tried to send SMS (on moble no, [protected] ) after confirmation form customer care my mobile set agains showing same problems.

6. I again contact at customer care ( Mr. Ajaz Unbi attend the call ) told me that “The messessgae box on which you are sendig SMS is full. So you try to send SMS on other Mobile No. I told him that the above Mobile No. [protected] is with me and I am using presently & mail box is empty, Yet I am unable to aviale the service of SMS. He told me that your problems now sold and we can not help you.

So I am facing above problems since long time and no bother to attend me properly. You are hereby requested to solve the probloems with in two days or Discountinue my moble no.

With thanks

B. K. Panchal
OSRAM India Pvt Ltd
A SIEMENS Company
Signature Tower – B, South City - 1
Gurgaon - Haryana- 122021
Ph. No. #[protected], [protected]