[Resolved] Airtel — to stop ECS Facility immediately. | |
Dear sir, i am an Aritel consumer Usha Mathur and i am holding three Airtel numbers i.e.[protected], [protected] and [protected] in CUG CORP 2005 Plan-Rj. Previously i requested for ECS facility but later requested to stop the facility because i faced lots of inconvenience by Airtel. I called on 121 and 198 services and also sent a written application to stop ECS facility to Airtel. Inspite of all my efforts company at one end getting payment by cheque and on the other end continuing ECS facility for the same bill. As a result i am paying lots of bounce charge each time without any reason. i am also paying late fee charges also. I request you to stop ECS Facility immediately. Please respond me as earlier as possible I a responsible customer and have a long relationship with this company. So i hope this time you will not let me down. Thank you Usha Mathur [protected] bank details : Punjab National bank Mansarowar Jaipur Rajasthan(INDIA) Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
Airtel — Poor Service in regards to cancellation of accounts and ECS facility
HiI had raised a request with customer care pune to close my airtel post paid account as I got transfered to Bangalore on 21 Feb and got call from them with some new plan but later I again had called and asked them to cancel the number It is almost a month now and it is still not done and the status in reference number is showing to be closed Even after coming to bangalore I called up the Pune customer care for 3 times to check the status and cancel the connection which is still pending and apart from this they have deducted the amount from my account for the rental which is not supposed to be deducted as i had already made the final settlement and came
secondly the customer care does not respond properly as when i tried calling from bangalore with roaming charges they kept me on hold for 5 min and kept the phone The service is pathetic.
Also even after placing request for so many times for cancelling the ECS facility the charges gets deducted from my account even after making the payment personally in airtel office
Hi Srilakshmi,
I think Airtel uses this unethical method for its petty gains as a policy. I have the same complaint. They have closed the numbers but still every month deduct money through ECS facility. The customer care will not listen. The only quick way out is to block your credit card and get a new one. The other is to go to a consumer court. From next time dont go for a ECS facility, or even of you go, write "valid for only 1 year" in application.
regards
abhishek
I think Airtel uses this unethical method for its petty gains as a policy. I have the same complaint. They have closed the numbers but still every month deduct money through ECS facility. The customer care will not listen. The only quick way out is to block your credit card and get a new one. The other is to go to a consumer court. From next time dont go for a ECS facility, or even of you go, write "valid for only 1 year" in application.
regards
abhishek
Sir My mobile No.[protected], sim No.[protected], namely Prem Prakash Chourasia, has been missing, So please sir block my number immideatly. I have call at last on No.[protected] on 31.12.2009 at about 12.30, my address-CISF Colony Momdipally, Distt-Rangareddy (AP)
dear sir,
The monthly bill payment is through ECS from Bank of India, CGO Complex, Lodi Road, New Delhi from my Saving Bank Account in respect of the landline phone number[protected] installed at B-3007, Gaur Green City, Indirapuram in the name of Abhay Oberoi. As I am closing that Saving Bank Account so I hereby request your good honour to stop ECS service from that bank and inform me the status at Mobile No.[protected] so that I can arrange the ECS service from my other bank. thanx for an early reply.
K.K. OBEROI
Father of Abhay Oberoi
The monthly bill payment is through ECS from Bank of India, CGO Complex, Lodi Road, New Delhi from my Saving Bank Account in respect of the landline phone number[protected] installed at B-3007, Gaur Green City, Indirapuram in the name of Abhay Oberoi. As I am closing that Saving Bank Account so I hereby request your good honour to stop ECS service from that bank and inform me the status at Mobile No.[protected] so that I can arrange the ECS service from my other bank. thanx for an early reply.
K.K. OBEROI
Father of Abhay Oberoi
Dear Team,
This is with reference to my Airtel Postpaid numbers [protected] & [protected] . I have attached current bill for this month as well as for last 2 months, kindly refer and let me know why the bill plan is changed from 275 to 299 without my concern.
Please note, I am using my both Airtel numbers from last 2yrs with Corporate Plan Rs275 in which i have 1500mins free on any mobile network and roaming and 200 sms etc. Now all of sudden, without my concern, Bill Plan is changed to 299 and i am being charged with Rs1135 ([protected]) and Rs439 ([protected]) . Since i know my usage, i had created ECS payment for both the numbers and payment got debited from my credit card before due date. This is absolute fraudulent case, where i am being cheated by Airtel. I did ask for any change in my billing plan and it has been changed by Airtel without my knowledge.
Now, i request you to revoke this at the earliest and let me continue with 275 plan and also credit the amount back to my account whatever excess is being charged from last 2months. I may complain to consumer court if you people try to justify this at any manner. No clarification or justification is acceptable at any condition, so ensure to get the closure done soonest in positive way.
I have your corporate desk in my company, i can take this forward to any level which may impact your brand value.
So, do the needful at the earliest.
V Kumar
This is with reference to my Airtel Postpaid numbers [protected] & [protected] . I have attached current bill for this month as well as for last 2 months, kindly refer and let me know why the bill plan is changed from 275 to 299 without my concern.
Please note, I am using my both Airtel numbers from last 2yrs with Corporate Plan Rs275 in which i have 1500mins free on any mobile network and roaming and 200 sms etc. Now all of sudden, without my concern, Bill Plan is changed to 299 and i am being charged with Rs1135 ([protected]) and Rs439 ([protected]) . Since i know my usage, i had created ECS payment for both the numbers and payment got debited from my credit card before due date. This is absolute fraudulent case, where i am being cheated by Airtel. I did ask for any change in my billing plan and it has been changed by Airtel without my knowledge.
Now, i request you to revoke this at the earliest and let me continue with 275 plan and also credit the amount back to my account whatever excess is being charged from last 2months. I may complain to consumer court if you people try to justify this at any manner. No clarification or justification is acceptable at any condition, so ensure to get the closure done soonest in positive way.
I have your corporate desk in my company, i can take this forward to any level which may impact your brand value.
So, do the needful at the earliest.
V Kumar
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Airtel — Airtel not stopping the ECS request even after stopping the service
I had a postpaid airtel mobile connection([protected]). I got it disconnected in August 2007. At that time I requested to stop the ECS request also.But ECS stoppage was not done. Money was going out of my bank account . I called the Airtel Customer care and raised the complaint again. The complaint number is 14666321. Till now they have not refunded the money which has moved out from my bank account(Sep, Oct,Nov,Dec).
This has caused a lot of mental tension for me and I have decided to close my account. If anyone can help me in getting the money back, please help me so.
Thanks,
Anu