[Resolved]  Airtel — New connection verification problems

recently i buy a new airtel connection. After activating this connection working properly for 10 days. Past 3 days it is disconnected without any reason. My Id proof is also clearly.

please considered that most urgently.
I lost more because of the disconnnection.

my Mobile No. [protected]
thanks

by
balakrishnan

Following are Contents of the mails which I had sent to Airtel on their so called Customer care or may Customer "Trouble" ([protected]@airtel.in). It is just disgusting dealing with Airtel, they hopeless... I guess over the period they have mastered their skills of troubling their customers.

Hi,

Any update on this?? At least have some courtesy to reply back. I just don’t understand what is delaying
you to answer my queries? When I call 121 they say they can’t do anything to it. I am feed up calling Mr. Swami([protected]) and Mr. Vinay ([protected]). Please don’t expect me to submit the documents again, I had already submitted it once and I don’t don’t see any invalid information in it. If this is the kind of service I am going to get from Airtel, I will have to take some serious action against Airtel.

Note: Please refer the mail trial for previous communication.

Thanks
Abhijit.

From: Abhijit_Fegade
Sent: Monday, August 27, 2007 5:32 PM
To: '[protected]@airtel.in'
Subject: RE: PostPaid [protected] Pune

Hi Tejal,

When you say the documents are in valid, can I know which document is invalid. I had submitted my address proof (self owned house) and my company’s id card Xerox . Neither of these documents are fake and I don’t understand what is in valid in it.

Can you please call me on below mentioned numbers, I would like to understand the actual problem.

[protected] Ext 4005
(M) [protected]

Thanks & Regards
Abhijit.

From: [protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Monday, August 27, 2007 4:51 PM
To: Abhijit_Fegade
Subject: Re: PostPaid [protected] Pune

Dear Sir,

Greetings!!

On the onset of this mail, please accept our sincere apologies for all the inconvenience caused to you. This is to inform you that documents submitted by you are invalid, kindly submit the documents again to reactivate the line. Should you have any queries; please feel free to mail us at [protected]@airtel.in. Assuring you of our best services.

Thanks & Regards
Tejal Dave
Airtel Enterprise Services

In case you require any further assistance , please reach us at:
For Company paid Mobile & Landline Voice services across India:
[protected] : Using Airtel Mobile and Landline (Toll Free)
E-Mail: [protected]@airtel.in

For Self Paid Mobile Services:

121 : Using Airtel mobile (Toll free)
+91-[protected] : Using Airtel mobile (Toll free) and non Airtel numbers.
E-Mail: [protected]@airtelindia.com.

Login to www.airtel.in ®ister ur self to view ur current bill &last 2months bill.
"Abhijit_Fegade" <[protected]@satyam.com>
08/27/2007 04:47 PM To <[protected]@airtel.in>

cc
Subject PostPaid [protected] Pune

Hi,

I had applied for a post paid connection, my number is [protected]. From last week the outgoing and incoming calls are blocked. I had submitted my address proof, your executive had visited my place. When I called 121, I was told that “FES not received”. This is causing lots of inconvenience so look into the my case ASAP. I really don’t understand as all the documents are submitted what has gone wrong ?

Thanks & Regards
Abhijit.

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Hollow Sir,

My self Prashant Shinde. I am with airtel from more than one year.

I am holder of 4 postpaid numbers

1) Primary [protected] & its Add-on No [protected]
2) Primary [protected] & its Add-on No [protected]


Right now I cancel all these four numbers because of wrong bills, unsatisfactory service by airtel & purchase another four new airtel postpaid numbers. They are as follows.

[protected],
[protected],
[protected],
[protected].

But still I am facing problems from airtel.

Problems as follows,

1) A) I cancel Primary [protected] & it’s Add-on No [protected] on 20th Dec 2007 (from Kondhwa Outlet By Miss Aparna Madam and also by writing mail to airtel from airtel.in account). Now I came to know that still my add-on card no [protected] is active and they charge me one month rental ( Rs 100+ 12 as tax). (Bill no[protected]. I have a cancellation note with me to show you as proof.

B) [protected] No: In this I deactivate GPRS service 3 months before cancellation. Then also each month I receive bill with GPRS rental. Each month I call to customer care to cancel these GPRS charges. In my 24 Dec 2007 bill (bill no[protected] I receive extra 81.43 Rs bill for GPRS. I compliant in kondhwa outlet & customer care And came to suggestion that I have to pay only 400 Rs as around 85 Rs for GPRS is added by mistake in bill. So I make payment 400 RS. Now in recent bill (bill no[protected] that 85 Rs charges again added. So total 112 RS of add-on card and 85 Rs of wrong GPRS charges equal to 198 Rs added in the bill no[protected].
This 198 Rs bill payment is done by my credit card on 2nd Feb. 2007. Please refund me that amount

2) A) I cancel Primary [protected] & its Add-on No [protected] on 28th Dec 2007 (from Kondhwa Outlet By Miss Aparna Madam and also by writing mail to airtel from airtel.in account). Now I came to know that still both numbers are active. Reason from your side is I yet not clear the bill amount. I you check my bill (bill no[protected] dated 27 Jan 2008) in this my previous balance is 800.75 Rs but I pay 1006 Rs. That is extra Rs to clear my account balance. Your outlet person says that bill will generate after the bill cycle over then pay the remaining amount. So I wait for the same. I customer care say that this connection is still active any you receive full month bill because your connection is still active and for this reason is I did not pay remaining bill. Hence I aks you to revise my bill I will pay the call charges and the rental till 4th Jan 2008 ( 7 days after cancellation) the rental for remaining days will not paid by me, as connection is still active is your mistake.

3) Now Come to my new 4 postpaid connections mention above
[protected],
[protected],
[protected],
[protected].

These all connections on my name having same address for communication and application for these is given on same day. Then also you’re executive activate my first 3 numbers and he reject last no ([protected]). As per him address verification is not done. I call customer care twice for that. Now for the same no I paid Rs 500 as deposit. From which 93 Rs is deducted from you as monthly rental though no is not activated. And now remaining amount (Rs 407 ) still with you. Yet I did not receive that amount.

4) For the numbers [protected], [protected], [protected] I choose fortune 199 plan & for [protected] I choose fortune299 plan. But after activating I came to know that Airtel activate Fortune 199 plan to all the above numbers. Then also I accept that. On 2nd Jan 2008 I came to know that without my permission airtel change [protected] number plan in to a 299 Privilege plan. (Not Fortune 299 Plan) When I complaint in VEGA center then my plan is again converted in fortune 199 plan. But the bill in Jan 2008 shows that for 13 days I use 299 privilege plan & other day 199 fortune plan. (Though I got 87 Rs discount in that month, if you calculate all the call par 199 fortune plan then total monthly charges is surly less that present applied charges)

plz find this numbar plz sir [protected]

My mob no -[protected], three times i have been made to fill the forms, everytime they have some or other problems which has never been conveyed and my mob has been kept in "limited services". number of times i have communicated but no reply given yet for last one month, shameless and disgraceful job not commensurating with the status of the firm . pl rectify problem or return the amount in sim.THANKS.

I am saurabh chauhan, Sr.Executive in Vriti infocom pvt Ltd

I am writing this application to bring in your attention to a major problem
in the postpaid airtel service of your company.
Actually, in around 3rd week of august probably around 14tht august,
one of your executive has come to our office and he has subscribed many
postpaid corporate connections to some of our employees, our employees
has collectively summited all the documents and gone proper formality.
Firstly, you have activated the services on their no and suddenly, all the
services are aborted from your side without any prior information, which is not fair response from any aspect.
So, you are requested to check all the matters and activate the services within
24-hours on emergency basis. At this point a positive response is mandatory
from your side for a healthy relationship in future.
I am sending you a no of our employeeS whose service should be activated on urgent
basis receiving the mail
(SAURABH CHAUHAN- PH NO-[protected])
(Bablu- - Ph no- [protected])

Kind Attn. Ms. Sandhya

Sub: Change of address for the mobile no. [protected]

Dear Madam,

This is to inform you that Ms. Sujatha Srikumar having mobile no. [protected] (Airtel) has left IL&FS and joined Powertec Engineering Pvt. Ltd. as Director from September 2008. We request you to change the billing address to B - 5/20, IInd Floor, Safdarjung Enclave, New Delhi which is also office address of Powertec Engineering Pvt. Ltd.

Thanking you


Yours faithfully


(Vivek Sharma)
Executive Secretary
For M/s Powertec Engineering Pvt. Ltd.
[protected]

Hello Sir,
i have two add on facililityin airtel cell numbers.but today cut that option from airtel.what the reason.now how to add on between two numbers.
Thanks.

rashul...

This is to inform you that i have two add on facilility in airtel cell numbers.but today cut that option from airtel.what the reason.now how to add on between two numbers in airtel.

Thanks.

rashul...

i want to airtel conference

request foe wi_fi

i have a plan of 749 of airtel, but it's speed are very slow and it don' t show on the web of speedcare . pls solve my problem

i m already complain for sending setings for my hand set nokia5130 xpressmusic for gprs browsing since last three days till now i m not getting any solution

hi,

I what to cancel my landline connection & internet connection.
Can please do th needful.

Tel # 40034814
account # 14522787

Regards
vinay sawant
[protected]

i m used airtel priped number [protected] since last 5 year but last 2 month i m in a roming so i switch of my phone than now i m on my phone i received 1 message from airtel your ragestshn field.i aloredi give this number to all my Clint, i also print this number in my business card/calendar/kitchen, this number is so importen to me.
so place sole my problem and start my number as soon as possible. i m waiting your replay.

regards
Rakesh vora
[protected]
mail id : [protected]@yahoo.in

hi,

cancel my landline connection & internet connection.
Can please do th needful.

tel n. [protected]


Sunil singh kushwha
arera colony bhopal