[Resolved]  Airtel — Misbehaviour of Customer Care Executive

Airtel — Arrogant Misbehaviour of Customer Care Executive

I called 121 for some doubts about the lowest call charges to clear, as yest too I had called them, but I came to know from one of my friend there are other offers too. when i called i.e., 24/11/2008 reg some prepaid plan, the way the customer care executive spoke was why are you calling again and again, is this they way they behave, if we call to clear abou the doubts when i asked his name he told that Nagaraj from airtel bangalore...we being customers before recharging we need to confirm, u need to provide details properly as many times possible that is called customer care not to speak in arrogan manner...Regards, Nawaz, Bangalore [protected]

AirTel — Misbehaviour of customer care executive

Dear Sir/Madam,

My Name is Sankar Kumar Das, owner of Airtel connection (Mob No: +91 [protected]) and a regular user of Mobile Office facility with airtel, similarly on 23rd August’09 I tried to activate the same however the service was not activated when contacting Airtel I was informed that this service was withdrawn and I have to recharge with INR 89/- to avail this service. As per their instructions I did the same however the same was not activated hence I have registered a complaint with customer care. Complaint No: 4905 and was told the same will be activated in 24 hrs which didn’t happen, then I called CC again and spoke to the Floor supervisor and again he registered a complaint (Complaint no: [protected]) however the service was not activated and I receive a call from Airtel (Calling No: +91 [protected]) Mr. Jayanth and he was rude and so un professional and claims that there was no recharge done on my number and I am being dishonest which hurt my self respect and he also claims to be the boss of the company and has no reporting manager also he clearly stated that i can in to consumer court and register a complaint when asked. Please help me getting justice as a consumer.

Regards,
Sankar Kumar Das

Idea — EXECUTIVE AND DISTRIBUTION'S MISBEHAVIOUR

Hi
Good morning.
This is Deepak S Jain from Raksha mobile shoppee.
details:-
dist name:- hithen associates
dist code:- ECD00163
ret name;- Raksha mobile shoppee
ret code:- F0000830
Mobile no [protected]
new sim no:[protected]

im a retailer of mysore of vijaynagar 2nd stage. and from yesterday 19th dec 2009 Saturday my v top up is not seems to be working.
as far as im aware of,its blocked from my executive/distributor purposefully.
so far I have made calls to [protected] ( manager) 20 times
[protected] (nodal) 18 times
[protected] [protected] Nagaraj(owner of hithen) 25 times
however no one of the above mentioned no are receiving the call and the main purposely planned person to block my no is execituve sathish mobile no [protected].

when ever I try recharging any no I’m getting an error as
“ you are not authorized to use this system”

so what I ve decided from my end is, fine however my demo is blocked by executive and distributor purposefully, so you also cancel the connection and refund the amt of Rs 4139/- balance of V Top remaining.
so that I will end all the relations with Hithen Associates and if Idea People are interested in retaining me as Idea retailer, can issue a new demo, but NOT OF HITHEN ASSOCIATES as they provide very poor and pathetic service.

thanks and regards
DEEPAK S JAIN
[protected]
[protected]

Airtel — false offers,and misbehaviour of customer care executives.

The air tel company has sent me the falls messages of offers and they cheated me,
when i called the customer care executive, she doesn't answer my question properly.and she speakes misbehaviourly.so please take action against the misbehaviour of the customer care executives.

UNO — Airtel MISSBEHAVIOUR

Dear Sir/Mam,

This request is with regard to no. [protected] (allotted in Hyderabad ).

I request to close this no. on Nov 29th 2009. but could not responded by Airtel. After that I again asked one of theirr executive to disconnect the call and send the bill so that I can make payment. Bt when i call them back they are saying no records regarding complaints.

Now She is trying to fetch the nos. from the bill and keep calling my friends/relatives and screaming on them which is not acceptable.

The no. with which we are getting calls : [protected].

Please do the needful as an earliest.

Thanks
SAURABH SAXENA

Hello
Airtel Customer Service Team


As you give above two answer is completely not related to customer complain.

So please be carefully read that complain and then after give him reply.

Thank you

airtel customer care employee — they don't know how to behave with customer

i am going the customer care employee to solve the my sim problem .they could not behave properly and could not solve problem as well as they can not lesion my problem

Airtel — Poor Customer Care & Misbehaviour

I have lost my datacard & I went to get a duplicate sim of the same no. ([protected]) but they didn't have any duplicate sim to issue & said that it MIGHT arrive by 7th or later. As i have lost the SIM I decided to get it deactivated so that no misuse is there on this account. I was carrying all prrof required for geeting it deactivated or replaced but they refused to help me. They asked me to call the customer care & get it deactivated. I had to call Airtel's customer care atleast THREE times to get their line. When I got to talk to her Ms. Jyoti Kanodia asked for some irrelevant information like "when did I get it last recharged & what amount?" I was shocked because mostly people won't remember such details as nobody expects that they would lose their phone or meet a theft. I was not able to recall such data & she said because the data provided is not correct my no. couldn't be deactivated. If there is any misuse in this case who is responsible for such a case. I had asked her to transfer the call to their higher ups but she refused on account that there is no one in office & nobody responded on the nodal officer's no.
I just asked the Relationship Centre to help me out because such issues are very serious but they put a deaf ear to me. So I asked when I am providing all details & my pan card & DL in original & photocopy they refused to deactivate the sim & Mr. Akshay gupta who is an employee started to misbehave saying that I don't know how to behave & started shouting. Everybody in the relationship Centre including a lady & the cashier started arguing over a petty thing that they will behave like this & it is not their duty to behave properly. They refused to give the Relationship Centre's Supervisor's no. on account that he is a very important person & can't talk for such petty things.
Not only this they were misbehaving with each & every customer coming to their Centre & arguing & saying we can't do this we can't talk to customer care & things like that.
I have no clue why such stupid things are required by a company like AIRTEL to deactivate a SIM, when all documents relevant to my identification are being provided to them.

airtel Friends — arrogant customer care executive

On 5th june,2011 at 12:13 noon i`ve got msg from airtel,that airtel has deducted Rs 10/- for downloading Hungama Content Game,though i`ve not selected any of such stupid thing..so to resolve my problem i made a call to customer care..There was Mr.rajjak who did spoke with me properly.he didn`t even answered my question.thn i requested that i want to spoke with his senior and then Mr.Rajjak hang up the call,without transferring it to his senior..then i called again this time there was Miss Bhumika..she solved my 1 problem sayin i`l get the refund of wrong debitmade by airtel.then i asked her that i want to make a complaint against one of customer care executive but she did the same thing,even she didn`t allowed me to talk to their senior..i haven`t got any complaint id for my complaint.

mahesh jogdand
[protected]