[Resolved]  Airtel — Request you to activate my airtel number[protected]

Appellate.[protected]@Airtel.in
03/01/2010 03:29 PM
To
sridhar.[protected]@socgen.com
cc

Subject
Re: Request you to activate my airtel number[protected] [C1]






Dear Airtel Customer,

Thank you for writing to us.

We would revert back to your query shortly.

Warm Regards
Airtel Customer Service


In response to:



To
appellate.[protected]@airtel.in
Sridhar MANTHOORU cc
<sridhar.manthoor
[protected]@socgen.com>
Subject
03/01/2010 15:29 Request you to activate my airtel
number[protected] [C1]
P Please do not print this e-mail
unless it is absolutely necessary P
Default custom
expiration date
of 05/30/2010






To

The Nodal Officer,

Bangalore, Karnataka.

Dear Madam/Sir,

This is Sridhar Manthooru, Sr. Software Engineer, and I was using the
Airtel Number:[protected]. I have taken this SIM on January 5th 2010.
After using the above number for about 1 & half months, I got a call from
Airtel on February 14th 2010 saying that my number will be barred due to
verification issue. From my end I have submitted a valid Passport Xerox and
other details as ID. But I have learnt that the Number is issued on a lady
name called UMA Devi.

Though it was not my mistake, I struggled for a week without the phone
services. After the enquiries I went to the Airtel Office on Whitefield
Road, to submit again valid details. They made me visit their office for 3
days. I once again submitted my Address Proof along with my Photos, Indane
Gas Connection Proof and my neighbors’ Mobile & Telephone Numbers. Followed
by repeated requests through customer care number for 3 days I was allowed
the services on the number. But again from the night of 26th February 2010
my number got disconnected again. When I made a call to the customer care
on 27th they replied me saying that my number is recycled.

I would like to put forth a question that without a prior notices to the
customer how come a number in use will be recycled? There is about Rs.235
balance in the Ph. Account. And also the number is given as a contact
number by my wife to many of the interviewers… As the interviews are from
big IT companies I request you to kindly look into the matter and please
allot me the number along with the balance I had.

I also would like to bring to your kind notice that the response I got form
the customer care was not at all satisfying every time I made a call was
misguided, each person use to say their own reasons none of the reasons
they said were matching with the other. If you want you can trace the calls
I have made since 14th of February.

We have about 10 Airtel numbers in our family. None of them had this type
of problems…

I request you to kindly look into the matter and do the needful at the
earliest.

Thanking you,

Sridhar Manthooru.