[Resolved]  Airtel — Airtel.M.D

HI..


I am Shaikh Abdul Aleem my number is [protected]/[protected] ragister name is same I am owner of this number.
I am facing lot of the problem both of the number. I am facing billing issue and you are providing me pathetic service
you billing department charge me wrong amount of the both of number([protected]) and you charge me enter net 600/-
rupees of 199plan your company executive told me when you will stop your enter net service company will not be charge
extra amount but you did. but you charge me 8hours amout befor close my enter net but that think your execative did not
told me this think.
I humble request for you please provide me discount as soon as possible.

thanking You.

HI..


I am Shaikh Abdul Aleem my number is [protected]/[protected] ragister name is same I am owner of this number.
I am facing lot of the problem both of the number. I am facing billing issue and you are providing me pathetic service
you billing department charge me wrong amount of the both of number([protected]) and you charge me enter net 600/-
rupees of 199plan your company executive told me when you will stop your enter net service company will not be charge
extra amount but you did. but you charge me 8hours amout befor close my enter net but that think your execative did not
told me this think.

I humble request for you please provide me discount as soon as possible and contact me for this number([protected])

thanking You.

Dear Sir,

I am Pushkar Gupta, having digital tv connection of Airtel with id [protected] and would like to draw your kind attention towards the following.

1) on 03.12.2013 i recharged my above mentioned id with a sum of Rs. 2200.00 as per your offer of advance rental pack in which it was told that you have to pay for 10 months of your subscription and you will get 02 months extra.
2) when i recharged my above mentioned id with the amt. of Rs. 2200.00 i.e. for the 10 months of my then subscription, i got the message that your account has been recharged with the validity upto 02.10.2014 i.e. for 10 months only.
3) after receiving the above message, i contacted with your customer care executive and informed about the validity of my id.
4) your customer care executive assured me that your extra 02 months validity will be added to your subscription on or before 02.10.14.
5) now my validity is going to expire on 17.09.14 due to some top up of Rs. 45.00 on 14.06.14 and i started getting message of the same.
6) when i contacted to your customer care executive on 12.09.14 about the addition of my extra 02 months, i have been told by them that you have not informed us at the time making the payment of Rs. 2200.00 that this is against advance rental pack, hence you will not be able to get extra 02 months.

Sir, i would like to inform you that at the time of above offer it was not mentioned any where that customer has to inform to your customer executive about the advance rental pack and in spite of the same, i informed him at the very same day of my recharge that this amt. is against your offer of advance rental pack but i am not getting the facility of your offer.

Sir, one thing i would like to ask you, if i am not getting any benefit for making the advance payment, why should i make the payment of 10 months in advance.

Sir, please look in to the matter personally and do the needful on urgent basis as my subscription is going to expire on 17.09.14

my phone no. is [protected] and email id is [protected]@gmail.com

Thanks & Regards,
Pushkar Gupta

Dear Sir,

I had a long patience and waited for months for the complaint but still it is not resolved.

This is for your kind information that I don't have 2G or 3G connection activated in my sim no [protected].

I was charged for game downloading, which I had not done .

They had earlier sent me the details of other person who was having internet.

Mistake is done from airtel in billing.

You have deducted Rs 5880 for the month of Feb- March 2014.(11.02.14-10.03.14)

Please see to it and the deducted amount may kindly be returned.

Regards

Dear Sir,

I had a long patience and waited for months for the complaint but still it is not resolved.

This is for your kind information that I don't have 2G or 3G connection activated in my sim no [protected].

I was charged for game downloading, which I had not done .

They had earlier sent me the details of other person who was having internet.

Mistake is done from airtel in billing.

You have deducted Rs 5880 for the month of Feb- March 2014.(11.02.14-10.03.14)

Please see to it and the deducted amount may kindly be returned.

Regards
LSK PRASAD
lalasanjiva.[protected]@acclimited.com
Mobile no- [protected]

Dear Sir,

Our Every month bill was come after due date, i have a lot of number of your net work and i lose more money for penalty I is a big issue please solve immediately.


Murugan idli Shop
46/13 North Usman Road
T.Nagar, Chennai -17.


J.Sathiskumar
System Admin
[protected]

THIS IS TO INFORM THAT MY AIRTEL NUMBER [protected] HAS BEEN SUSPENDED FROM NIGHT OF 30TH MARCH 2015.THIS NUMBER I HAVE BEEN USING IT FOR LAST 7-8 YEARS AND ITS MY OFFICIAL NUMBER.
WHY IT HAS BEEN DISCONNECTED ????? I HAVE BEEN YOUR CUSTOMER WITH ALWAYS HIGH BILL AMOUNT AND ALSO REGULARLY PAYING THE BILLS.

THIS IS CREATING A BIG PROBLEM IN MY DAILY BUSINESS.ALSO YOUR CUSTOMER CARE HAS NOT HELPED ME IN RECONNECTION.THIS IS REALLY UNPROFESSIONAL WAY OF BUSINESS FROM AIRTEL.
KINDLY REVERT AS SOON AS POSSIBLE AS I MY BUSINESS IS GETTING AFFECTED DUE TO MY NUMBER DISCONNECTION.

AS THIS IS MY BUSINESS NUMBER SINCE LAST 7-8 YEARS I ACCEPT THAT I HAVE SENT THESE PROMOTIONAL SMS FROM MY PHONE BUT I WAS NOT AWARE ABOUT THESE TCCCP RULES & REGULATIONS.I ALSO ASSURE YOU THAT THIS PROMOTIONAL BULK SMS OR TELE CALLING WONT BE MADE IN FUTURE FROM MY MOBILE NUMBER.

KINDLY UNBARRED MY NUMBER AS SOON AS POSSIBLE.

Dear Team,

My sister get calls form airtel collection agency for recovery ..sister now pregent ..we are paid all ready and after that number dicount directly we follwup to customer care even garelly to active number they avoid us said not now come after some time now lunch time ..perosn not in office ..come after some time ..
Now she getting call form one agency (expert management agency) owner pramod khedekar [protected], [protected] one lady abuse badly she never stop calling my sister she abuse like randi, bhikari even i also call to speak and slow the matter she told me (chuitya ha number tuza nahi tu ka call kartos ) chuitya why u calling me this not u r number y u make the payment she totally bad girl please stop calling like this very bad impression to customer


Please slow the matter urgently other wise i will launch police complaint agents you and agency


Ankit Nalawade

Dear sir,

Ref:[protected]

The above mentioned number your executive have informed me to give good offer Rs.36 /min, when am going to port for other network..they told me the offer will activate immediately on 05/06/15 they spoken on that date but my call rate is 60 ps/min today i check my cal rate now I came to know for that sake i complaint to customer care dated 08/06/15 time 10.35 for 30 min they were not giving any response now they are telling u don't have any offer and they disconnected the cal without solving problem..please sir am requesting to you solve this issue and take action from that .

Thanking You..

Believe me this this the worst customer support and worst telecommunication service provider i have ever used.
Shame on Airtel. i am not able to use internet service from last 9-10 days on my mobile and i call to customer service "198" 8 to 10 time every time they told me sir our system is not working, pls call after 4 hours, pls call after 24 hours, they are not able to support customer's. Actually these guys have no intension to provide any support to their customer. i told these guys that i am going to change the operator but they don't care. When i say please forward my call to some superior then they put my call on hold and after some time say it’s not possible right now to transfer call. Maybe there seniors’ also told these guys pls don't disturb us.

USELESS AIRTEL….
Manoj Sharma
[protected]

Dear Sir,

With a heavy heart, I am writing this mail to address the poor downfall of customer service from Airtel. I have been an Airtel customer for a long time now and the two numbers below would surely give you my details:
Susham Banerjee: [protected]

My mother has been using a number [protected], for a long time now and she is technically not that sound to understand spam messages which hits her inbox on a regular basis. This results in balance deduction, however, the same were never claimed from Airtel as the fault was from my end.

In order to stop this recurring issue, I had requested for DND(full) which will ensure that she does not receive any promotional sms or calls. However, even after DND, she is still receiving sms from various organizations. To understand the same, I had called Airtel customer service from my mother's number ([protected]) to eradicate this issue once in for all, however, an associate named Narayan Dutta knew little about the expectation I had from Airtel being a premium customer. He not only was extremely fast while speaking but also interrupted me several times giving false verdict about TRAI. I also asked him to transfer the call to his senior as I was pissed off with his behaviour, however, after keeping me on hold for sometime he came back to me stating that no supervisors were available and that it will take some more time.

I am from the telecom industry myself and I have full knowledge about partial and full DND services. This kind of behaviour from an associate is not at all appreciable and hence I am writing to you to help me out regarding the same. I shall surely port out to Vodafone after such a pathetic service and I will ensure all my known people to the same which will ensure a transfer of huge database from Airtel to Vodafone.

This mail is just an intimation how were are being treated by Airtel even after spending thousands of bucks every month for a pathetic network and data service.
--
Regards
Susham Banerjee
+[protected]

Dear Sir,

I have been facing network issues in airtel network from the day I ported to
Airtel. I have raised complaint on 26th June 2015 at 09:00 AM.

I spoke to Sunil who is a customer care executive who took my complaint and
escalated the same to technical team.

The compaint was closed inadvertently on 27th June 2015 without intimating me.

Today I spoke to Shauryadeep who has taken my complaint and new compaint number
is 62880985.
Earlier I have complained about Network issues now I am facing issues with Internet services. I have converted some packs to internet packs yesterday night and now since morning there is no internet services. I have complained today morning and the customer care executive asssured me that the internet services will be resumed by 10.30 AM today. Now its 11.00 PM and there is no internet connectivity.

This is my complain which I would want airtel to take it seriously, it has been almost two weeks and a new number which I have taken is still not activated. I am writing below the course of event:

1. 26th July – I made a request on internet for a new number.
2. 27th July- Morning- One person took my documents
3. 27th July – Evening- one person called[protected] and asked for more documents and said that I will get [protected] as a number which will be activated on 28th July 2015.
4. 28th July- I called back[protected] and I was asked to call [protected]. Later, the person on [protected] over SMS asked me to call [protected].
5. 29th July – I called [protected] and the person said he can update status tomorrow.
6. 30th July- I again called [protected] and got no response.
7. 31st July – I escalated and gave all the information asked over email and got a commitment that the number would be activated.
8. 3rd August- I got a call that I need to give more document from [protected], which I sent by email.
9. 4th August – Verification happened at my residence.
10. 6th August- I called 198 and the person their said first that my number can not be activated because I have too many SIM cards in my name. Then when I told him that in my family it is allowed to have 6 numbers and I have only 2. He took my complain.
11. 6th August – [protected] number switched off.
12. 6th August – I complained and again was asked to furnish details .
13. 7th August – I called again[protected] who promised me to revert a call in one hour which is not done yet.

Please tell me if your company is capable to activate this number and would you do it.

Hi Sar ji mera name Rinku Kumar h me suruse Airtel ki sim use Karta hu me gramin chater me rhta hu problem ye h ki yha par Airtel ka network to full aarha h lekin call karate h to abaj nhi aarhi h kabhi apni hi abaj sunae deti h kabhi call disconnect ho jata h problem 5 days se aarhi h yha par Airtel Ke 500 se jyada sim card use ho rh h mene aap Ke adhikariyo ko call kar Ke btaya unhone bola ki Vodafone me port(m.n.p) kra do dikat aarhi h to me mere villeg logo ki 500 Airtel ki sim Vodafone me karba dunga Airtel Ke aadhikariyo ne thik ray di us Ke liy THANKS email id- [protected]@gmail.com mob. [protected]

I got a mail regarding upgradation offer of Airtel Dongle 4G from Customer Voice Manager whose sitting in Gurgaon. In that they had mentioned a contact details of Mr. Praveen and I had made contact to Mr. Praveen and all things got set up and he had to deliver the device and pick the docs and parallel I had initiated the process for deactivating the dongle and CDMA no. of Tata Photon+. But since morning, he's not picking the call and Mr. Sanchit Mehra, Manager-Customer Voice, he responded to my mail once and just transferred the request to other but after that no action has been taken against my request. When I visited at Airtel Store, based in Laxmi Nagar, east delhi but they were telling the different offers which means that Airtel hasn't decided any parameters for this Upgradation offer till now, neither about offer schemes nor time-period until when this offer is applicable. This is my experience till now with Airtel and if I would purchase the product then what's gonna happen in future only airtel people knows.
Mr. Mehra had given me call center no. [protected] for dongle support and they even don't know about any plans regarding upgradation. Poor service People, I don't know on which track, Airtel is going on?? They're just doing marketing of their brand but don't know about how to serve people??? Sales locators don't know the exact offer and even call center people who were saying that you can get the dongle from our end. How they'll sell anything without any info??
My contact no. [protected]

Sir,
I have digital connection for two T.V.'s, I.D. - [protected] . and balance available as on today is Rs. 1241.92 valid upto 30/11/2015 . But, to our surprise, connection for one TV has been disconnected with out any reason and proper reply is being given. At one stage, they informed that problem sorted out and connection activated but in reality, the connection is still in deactivation mode . I do not know why customers are misled.
HKGupta

Subject :- Regarding disconnection of postpaid mobile number [protected] in the name of surender saroha


Dear sir,
This is really very embarassing to me and for all who using airtel services . insted of cancellation of my number airtel still keep sending me monthly bills even after i got confirmation email of cancellation months ago
i complaint many times every time they make false statements network will tell that there is no usage on my number kindly disconnect it and wave off the amount

thanks and regards
surender saroha

Dear Sir,
My self Mahendra Kumar Srivastava from new delhi, i purchased this number with 4G lite dongal Rs 3300/- with three month free 5GB/month data(Rs850) and plan activated on 11/12 May, 15 and third month free date will activate till 22nd August 15.on 23rd onward charges will apply as per the activated plan, on 21st i called to customer care for change the plan but they told me they change plan only 22nd August, 15 and that time also i confirmed with the custmere care executive if i give the request to change the plan after 22nd August, 15 how much company will charge they confirmed charges will be on prorate base. after that i called on 24th August, 15 for to change the plan and they activated the 2GB Data in 4G Plan and again i confirmed with that representative what will be the cahrge on two day 23 and 24th august, 15, same confirmation given this time also, but in my bill full charge apply that two days(23 and 24th August, 15) Rs 850


Second at the time of activation new plan on 24th, August, 15 i have given the request if my data exceed the limit pls give me alerts or mail or finally disconnect the net connection but my data plan should not exceed but in this bill additional charges are apply .

requesting sir pls help me to resolve this issue also i have given the request to permanent disconnection this number Request No[protected]


Regards,
Mahendra Srivastava
91-[protected]

Dear Sir,
My self Mahendra Kumar Srivastava from new delhi, i purchased this number with 4G lite dongal Rs 3300/- with three month free 5GB/month data(Rs850) and plan activated on 11/12 May, 15 and third month free date will activate till 22nd August 15.on 23rd onward charges will apply as per the activated plan, on 21st i called to customer care for change the plan but they told me they change plan only 22nd August, 15 and that time also i confirmed with the custmere care executive if i give the request to change the plan after 22nd August, 15 how much company will charge they confirmed charges will be on prorate base. after that i called on 24th August, 15 for to change the plan and they activated the 2GB Data in 4G Plan and again i confirmed with that representative what will be the cahrge on two day 23 and 24th august, 15, same confirmation given this time also, but in my bill full charge apply that two days(23 and 24th August, 15) Rs 850


Second at the time of activation new plan on 24th, August, 15 i have given the request if my data exceed the limit pls give me alerts or mail or finally disconnect the net connection but my data plan should not exceed but in this bill additional charges are apply .

requesting sir pls help me to resolve this issue also i have given the request to permanent disconnection this number Request No[protected]


Regards,
Mahendra Srivastava
91-[protected]

this is very cheap mentality for earning money without prior formation change the plans and increase the traiff rates i call and ask the present the packages are not available this very commecricatiial mind air tel is worrest service in india my nuber [protected]