Comments
Dear Team,
I have two number with you which have postpaid connection [protected] and [protected] for the number [protected] i have plan where i am getting 5 gb in 98 rs so same plan i want to activate for the number [protected] so i have your customer care on[protected] timing between 30 to 3.30 pm your officer informed that sir you will get 2 gb in 98 rs but now if am checking my bill it is near to Rs 3000 becauses of my internet use.
So requesting kindly revise my bill also send call recording of that partcular call so i can share your truth in social media and consumer court to then common people known how you are earning profit by cheating customer also i required name of that officer who has provided wrong information to me and what action you are taking against him.
Forwarded complaint to your customer care instead of giving sevice gesture to me they inform and suggest to disconnect number. Kindly tell me if that officer activated my number i have to pay 98 rs only instead of that they charges me rs 2400.
Regards,
Amol Pagare
I have two number with you which have postpaid connection [protected] and [protected] for the number [protected] i have plan where i am getting 5 gb in 98 rs so same plan i want to activate for the number [protected] so i have your customer care on[protected] timing between 30 to 3.30 pm your officer informed that sir you will get 2 gb in 98 rs but now if am checking my bill it is near to Rs 3000 becauses of my internet use.
So requesting kindly revise my bill also send call recording of that partcular call so i can share your truth in social media and consumer court to then common people known how you are earning profit by cheating customer also i required name of that officer who has provided wrong information to me and what action you are taking against him.
Forwarded complaint to your customer care instead of giving sevice gesture to me they inform and suggest to disconnect number. Kindly tell me if that officer activated my number i have to pay 98 rs only instead of that they charges me rs 2400.
Regards,
Amol Pagare
This is regarding SR No. : 66905885. I have not been able to access my Internet since 25th dec, 2015 7am. The request resolution date given to me was 29th Dec, 2015. The customer care executives has not resolved the issue till now and have closed the request with fake resolution. And the Appelate officerhas asked that it will take another 24-72 hours for the resolution. As per one of the executive I have got a new sim on 26th dec, The Internet is still not working. Other airtel sims are working fine in my mobilewith proper Internet connection.I am really disappointed with Airtel services. Hell lot struck . My office work has been affected badly since I am not able to access my mails. On a serious note if I dont get the issue resolved on highest priority by end of day. I am going to take this very seriously and to higher authorities. And I am notr going to make bill payments for this month.
Dear Team
I have placed my request for closer of my Airtel 4G [protected] connection on 22nd Decemebr and requested your executive to disconnect it immediately, However she told me that my no will be disconnected till 29th of December 2015. However I have not got any mail confirmation regarding my request then I called customer service twice.
One of you customer service executive lady told me on December 24 that my billing has been stopped from 22nd December and my no. will be disconnected within a day or two. You have all the call recordings in this regard.
Day before yesterday your customer service excutive told me that my no. has been disconnected and my final bill has been generated. He has further told me that I will get a confirmation mail regarding closer of my no.
However I have not recieved any mail regarding the closer of my account, however I was shocked to see that the Bill is till 25th December 2015.
I called you customer service no. and some Mr.Ayushman, who was not listening to me and misbehaved with me being adamant told me that there is no policy of confirmation regarding closer of any 4g no. He has further appraised me that I will be charged till 27th Decemeber.
You have all the recordings and I request you to please look into the same and provide me my revised bill asap. Please also confirm the closer of my account and also that my final bill has been generated and provide me the revised bill.
I have placed my request for closer of my Airtel 4G [protected] connection on 22nd Decemebr and requested your executive to disconnect it immediately, However she told me that my no will be disconnected till 29th of December 2015. However I have not got any mail confirmation regarding my request then I called customer service twice.
One of you customer service executive lady told me on December 24 that my billing has been stopped from 22nd December and my no. will be disconnected within a day or two. You have all the call recordings in this regard.
Day before yesterday your customer service excutive told me that my no. has been disconnected and my final bill has been generated. He has further told me that I will get a confirmation mail regarding closer of my no.
However I have not recieved any mail regarding the closer of my account, however I was shocked to see that the Bill is till 25th December 2015.
I called you customer service no. and some Mr.Ayushman, who was not listening to me and misbehaved with me being adamant told me that there is no policy of confirmation regarding closer of any 4g no. He has further appraised me that I will be charged till 27th Decemeber.
You have all the recordings and I request you to please look into the same and provide me my revised bill asap. Please also confirm the closer of my account and also that my final bill has been generated and provide me the revised bill.
At the outset, I introduce myself as Sambit Kumar Mangaraj, from Bhubaneswar Odisha, presently residing at Berhampur, Odisha. It is worthwhile to mention here that, I am using Airtel 4G sim([protected]) .But it is really surprising to note that, today I noticed that a data of approx. 900mb was deducted automatically. The above charges without any valid reason, has not only created unnecessary dissatisfaction in me but also I am running in mental agony by keeping faith on such an esteemed Communication Organisation like yours. Sir, I apprehend, if such type of harassment and non co-operation in every respect is extended to the Sim holder, no body will rely on AIRTEL rather the Sim holder may throw their sim and will not prefer the opportunity for availing the call/data facilities from AIRTEL. Further, I would like to bring to your kind notice that when the other COMMUNICATION Companies stationed at Barahmpur are running door to door and convincing the public only to avail their Sim card facilities, at the same time I preferred Airtel because of its name and fame not only in India but also in Abroad. But I was fully wrong and ignorant about the harassment of AIRTEL to its customer .
If I will be charged unnecessarily like this repeatedly, I will be bound to loose faith in this Airtel 4G. I cannot afford such loss often.
Previously also I faced such type of problems and also wrote to U. And again today I faced the same problem.Why this thing is repeatedly happening again and again with me.
If the data mode is being kept switched ON then it gets automatically deducted. Previously balance from main account were also deducted unnecessarily.
Also the customer care executives are behaving much rudely which is really unexpected. Also its very much disheartening that we are getting such poor service from a reputed company like AIRTEL .
In view of the fore-goings, I would request your good-self to kindly look into the matter and pass your valued orders to the concerned authority for waival of the unnecessary penalty 900mb imposed on me for which I shall be highly obliged. If my poor case is not considered by your good authority, I will have no option left than to surrender the Sim card with your concerned AIRTEL branch.
Anticipating an early and positive response from your good-self.
Sincerely yours
Sambit Ku. Mangaraj
+91-[protected]
+91-[protected]
If I will be charged unnecessarily like this repeatedly, I will be bound to loose faith in this Airtel 4G. I cannot afford such loss often.
Previously also I faced such type of problems and also wrote to U. And again today I faced the same problem.Why this thing is repeatedly happening again and again with me.
If the data mode is being kept switched ON then it gets automatically deducted. Previously balance from main account were also deducted unnecessarily.
Also the customer care executives are behaving much rudely which is really unexpected. Also its very much disheartening that we are getting such poor service from a reputed company like AIRTEL .
In view of the fore-goings, I would request your good-self to kindly look into the matter and pass your valued orders to the concerned authority for waival of the unnecessary penalty 900mb imposed on me for which I shall be highly obliged. If my poor case is not considered by your good authority, I will have no option left than to surrender the Sim card with your concerned AIRTEL branch.
Anticipating an early and positive response from your good-self.
Sincerely yours
Sambit Ku. Mangaraj
+91-[protected]
+91-[protected]
Dear sir . I am not happy with u r service at all this is the worst service which i ever experienced i have call to customer care and i was spoken to miss padama i asked her to log a compliant asked my amount which was activated with out my notice and she said only one answer that she cant then what is the service that u r compliant desk is giveing to customer pls let me know
Dear sir . I am not happy with u r service at all this is the worst service which i ever experienced i have call to customer care and i was spoken to miss padama i asked her to log a compliant asked my amount which was activated with out my notice and she said only one answer that she cant then what is the service that u r compliant desk is giveing to customer pls let me know and my number is [protected] thanking u
Sir mere no. Pe 1000mb 3G data balance hai .meine net use kiya to aapki company ne mere mein acc. Balance se 315 rupees kaat diye.
Meine coustmer care se bhi baat ki thi lekin wo bhi bol rahe hain ki galti se aapke mein balance se charge ho gaya hai . please sir mera mein account blnce wapas kr dein
Meine coustmer care se bhi baat ki thi lekin wo bhi bol rahe hain ki galti se aapke mein balance se charge ho gaya hai . please sir mera mein account blnce wapas kr dein
my mobile no. is [protected] .In the month of january bill extra money has been taken for sending messages. ie. actually I have send 94 messages they charged 850 rupees. I want the details of the sending message . kindly take the necessary action
my mobile no. is [protected] .In the month of january bill extra money has been taken for sending messages. ie. actually I have send 94 messages they charged 850 rupees. Total bill amont is Rs. 1330 It is 3 times of the actual bill. I have send 94 messages but they repeated to send 5times fir a message It is not my mistake I want the geniune bill amount then only Ihave to pay the amount. . kindly take the necessary action aginst the wrong bill amount.
Thank You
Thank You
Dear sir.
My name is Yashwant I m from Gulbarga distic.tq aland. at lengati.
I m using your network so many years.
But rt now ur airtel network is not coming here so many your customers facing this problem. I'm already given complaint so many time. But no any redponce your service team. Please arrange ur network signal here.
Thank u sir.
[protected]
[protected].
My name is Yashwant I m from Gulbarga distic.tq aland. at lengati.
I m using your network so many years.
But rt now ur airtel network is not coming here so many your customers facing this problem. I'm already given complaint so many time. But no any redponce your service team. Please arrange ur network signal here.
Thank u sir.
[protected]
[protected].
Hi, this is Ulhas Mendhe and my no.[protected] I called many times in ur CC, but unfortunately I got disappointed from your CC exicative, when I place calls sometimes literally my calls got disconnected by your agents and if sometimes got connected then they are only assuring me to that within 24-72 hrs your issue will get resolve, but thing is I'm awaited since last 2 months, still not resolved my issues, I just spoke with you're senior exicative ashvini she's deny that you don't having any issue you just calling 'only for timepass' and she's got disconnected my call.
I want to take necessary action against my issue and before that you have to take very serious action against that lady name ashvini .
I need your appricable support as soon as possible .
Ulhas Mendhe
I want to take necessary action against my issue and before that you have to take very serious action against that lady name ashvini .
I need your appricable support as soon as possible .
Ulhas Mendhe
Hi, this is Ulhas Mendhe and my no.[protected] I called many times in ur CC, but unfortunately I got disappointed from your CC exicative, when I place calls sometimes literally my calls got disconnected by your agents and if sometimes got connected then they are only assuring me to that within 24-72 hrs your issue will get resolve, but thing is I'm awaited since last 2 months, still not resolved my issues, I just spoke with you're senior exicative ashvini she's deny that you don't having any issue you just calling 'only for timepass' and she's got disconnected my call.
I want to take necessary action against my issue and before that you have to take very serious action against that lady name ashvini .
I need your appricable support as soon as possible .
Ulhas Mendhe
I want to take necessary action against my issue and before that you have to take very serious action against that lady name ashvini .
I need your appricable support as soon as possible .
Ulhas Mendhe
Dear Sir,
Our Mobile number [protected] is not yet started.
On 22nd March 2016 my husband has visited to your office and we asked for the new card for the same number, at that time they have just asked for PAN card copy which we have submitted.
At the same time my husband taken all address proof along with him, But the customer representative said the other documents are not required. Only the PAN card copy is required.
Next day on 23rd March 2016, I received a call from Mr Anton saying that they are required the address proof. Within 10 mins I have emailed the address proof as passport copy to "chembur.[protected]@airtel.com"
After that my husband had called to Mr.Anton, and he has confirmed that he has received the documents and number will start within 4 Hours.
Now today, almost after 72 hours our number is not yet started.
We are getting very poor service from service provider.
Kindly resolve our query and start our number as soon as possible.
Our Mobile number [protected] is not yet started.
On 22nd March 2016 my husband has visited to your office and we asked for the new card for the same number, at that time they have just asked for PAN card copy which we have submitted.
At the same time my husband taken all address proof along with him, But the customer representative said the other documents are not required. Only the PAN card copy is required.
Next day on 23rd March 2016, I received a call from Mr Anton saying that they are required the address proof. Within 10 mins I have emailed the address proof as passport copy to "chembur.[protected]@airtel.com"
After that my husband had called to Mr.Anton, and he has confirmed that he has received the documents and number will start within 4 Hours.
Now today, almost after 72 hours our number is not yet started.
We are getting very poor service from service provider.
Kindly resolve our query and start our number as soon as possible.
Sir,
I am having the worst experience of service provided by AIRTEL.
I had a mobile postpaid connection with Vodafone #[protected] and was approached to get it ported to AIRTEL and agreed. It was supposed to take 7 days.
It is now 4 week since the process was initiated and since the end of March my service from Vodafone is discontinued. However, till date I have not received any service on the AIRTEL sim. I have made very many calls to customer care and have been given all kinds of excuses and even reassurances but have not got any service on my sim till date. I can truly say that the AIRTEL service given me is pathetic and dishonest. If there is a problem, I expect to be informed and told when I can expect the service to be provided but that appears to be too much to expect
from AIRTEL.
i call on [protected] for status of 106 times
visit on airtel stor diffrent 2 place 36 times
writen mail to all higher authority but no body help us
I am having the worst experience of service provided by AIRTEL.
I had a mobile postpaid connection with Vodafone #[protected] and was approached to get it ported to AIRTEL and agreed. It was supposed to take 7 days.
It is now 4 week since the process was initiated and since the end of March my service from Vodafone is discontinued. However, till date I have not received any service on the AIRTEL sim. I have made very many calls to customer care and have been given all kinds of excuses and even reassurances but have not got any service on my sim till date. I can truly say that the AIRTEL service given me is pathetic and dishonest. If there is a problem, I expect to be informed and told when I can expect the service to be provided but that appears to be too much to expect
from AIRTEL.
i call on [protected] for status of 106 times
visit on airtel stor diffrent 2 place 36 times
writen mail to all higher authority but no body help us
Dear Sir/ Madam,
I had procured an Airtel 4G broadband connection with number [protected]. I had it installed in my residence in Bhakti Park, Wadala. From the very first week the connectivity was poor to non-existent. We had made multiple complaints to Airtel, but the problem was not fixed apart from being asked to reset the modem every time! I was being charged monthly rental and paying it.
After repeated attempts to get it fixed, I finally told the Aitel executive that I shall not pay the rental, till my connectivity issue is properly addressed. I was promised in that call that rental for the months when my modem was not receiving any signal, will be reversed and the issue will be sorted. However nothing was done.
After this, I started getting collection calls. Finally, frustrated with the quality of service and utter apathy of Airtel towards a customer, I wanted to get rid of it once and for all. I paid my outstanding dues of nearly Rs 4000 in March and asked Airtel to disconnect my account.
To my surprise, even after getting a confirmation that my connection will be disconnected I have received a bill of Rs 1035 this month.
I wanted to bring to your notice this appalling service and complete indifference of Airtel customer service.
Your team is bad in terms of responding towards resolving customer issues but on the contrary, super efficient in reducing the speed of the network or making collection calls. How long will you bully and bulldoze the customer and treat them like dirt? How long will you mislead & cheat the customer by showing advertisements on TV that your network even works in the back of beyond when in fact it does not even work in Mumbai? Where is the accountability? Why should I pay this bill when I have switched off my modem from the time Ive been told it has been disconnected.
I do not have time for this but now you have pushed me as a customer to do my best to take it up with regulators/ regulatory board and also a customer propagate. I promise to tell my friends and colleagues and also through social media about my harrowing experience.
Regards
Payal Mukherjee
I had procured an Airtel 4G broadband connection with number [protected]. I had it installed in my residence in Bhakti Park, Wadala. From the very first week the connectivity was poor to non-existent. We had made multiple complaints to Airtel, but the problem was not fixed apart from being asked to reset the modem every time! I was being charged monthly rental and paying it.
After repeated attempts to get it fixed, I finally told the Aitel executive that I shall not pay the rental, till my connectivity issue is properly addressed. I was promised in that call that rental for the months when my modem was not receiving any signal, will be reversed and the issue will be sorted. However nothing was done.
After this, I started getting collection calls. Finally, frustrated with the quality of service and utter apathy of Airtel towards a customer, I wanted to get rid of it once and for all. I paid my outstanding dues of nearly Rs 4000 in March and asked Airtel to disconnect my account.
To my surprise, even after getting a confirmation that my connection will be disconnected I have received a bill of Rs 1035 this month.
I wanted to bring to your notice this appalling service and complete indifference of Airtel customer service.
Your team is bad in terms of responding towards resolving customer issues but on the contrary, super efficient in reducing the speed of the network or making collection calls. How long will you bully and bulldoze the customer and treat them like dirt? How long will you mislead & cheat the customer by showing advertisements on TV that your network even works in the back of beyond when in fact it does not even work in Mumbai? Where is the accountability? Why should I pay this bill when I have switched off my modem from the time Ive been told it has been disconnected.
I do not have time for this but now you have pushed me as a customer to do my best to take it up with regulators/ regulatory board and also a customer propagate. I promise to tell my friends and colleagues and also through social media about my harrowing experience.
Regards
Payal Mukherjee
Dear Airtel Complaint Center,
Greeting for the day.
This email is in continuation to the complaint I have already made on 12th April 2016.
Myself Ashish Katyal, Airtel Mobile Number [protected], resident of G-42 Mansarover Garden, I haver already complaint that I am receiving wrong bill. As mentioned before, I did not received my data consumption message and the increase in the bill was because of the that. Also on my phone Ditto Service was activated and i have never activated ditto service and celebrity welln service, for which i have been charged also, can you please provide me a proof that I have activated the above mentioned services, as i have never activated this service and when i was talking to the representative about the same he said that without even your knowledge these services can be activated, i want an proper written answer about the same and the proof that i have activated these services otherwise i will take an action regarding the same. Also the bill i have received for this month is also wrong as according to my knowledge the data plan which i am using in 1 GB 3G and remaing unlimeted at 2G. In this bill as soon as i recieved the message that i have consumed my 1GB 3G data, i shifted to 2G and according to my knowledge the i have unlimmeted 2G Data on my phone, sooo kindly look into the same as for the past month my phone has been disconnected and it has been causing as serious problem to me. Kindly provide me the bill which i have to pay according to the plan which was offered by me as it has been a case of haresment and i am planning to take this case to consumer court if my issue is not resolved ASAP. Also i will want to carify that after paying the final settlement i will like to change my network provide along with my other numbers.
I have been your loyal customer since i started using mobile phone. I my home i also have a broadband connection from your company. But now i fell cheated and the commitment which were made to me were not full filled, just to complete the sales wrong comminted are been made by your company for example i want an explaination why i have been charged around INR 2500 (Approx) for the last month when my date plan in 1GB 3G and remaining unlimeted 2G Data. Also i want a proof when i have activated ditto and SubsServ_CELEBRITY WELLN service.
Please provide me the final bill which i have to pay and really really dissatisfied with the way i have been treated after been such a loyal customer
Regards
Ashish Katyal
[protected]
Dissatisfied Customer
On Tue, Apr 12, 2016 at 12:21 PM, wrote:
Dear Ashok Katyal,
Greetings from Airtel!
This is in reference to your email seeking clarification on charges levied on your Airtel mobile number [protected].
I have gone through your account and found that Ditto_TV_DITTO TV and SubsServ_CELEBRITY WELLN service is active on your number. It is charged Rs.274.00/-.
Kindly note that this service is chargeable one time and the charges are applicable only if you download any media or games.
Further, the details of the VAS service activated on your number, along with the dates are included in the itemized bill. A copy of the same is sent to your registered email address ashish.[protected]@gmail.com. Alternatively, you can also check the itemized details by logging on to https://airtel.in/121 .
Kindly note the critical dates pertaining to your Airtel bill
Bill Date - 24/03/2016
Due Date - 11/04/2016
Listed are the quick and convenient payment modes:
1. Online: www.airtel.in (Payment will be updated within 2 working days)
2. Airtel Money: Dial *400 (Payment will be updated instantly)
3. Myairtel App: Visit www.airtel.in/myairtel or your mobile play store/app store to download the app.
4. Visit the nearest Airtel store to your location. List of Airtel relationship centers enclosed for your reference. For all payments made at the Airtel store do take your payment receipt.
For further queries, please email. I will be delighted to assist you.
Best Regards
Divya B
Service Specialist
Airtel
"If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details."
[protected]Original Message[protected]
From: ashish.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 12/04/2016 11:33:17 AM
Subject: Re: Final payment reminder for your airtel mobile
Dear All,
Greeting for the day.
Myself Ashish Katyal, Airtel Mobile Number [protected], resident of G 42
Mansarover Garden, have already complaint that the bill which i have received
in incorrect as i had not received any confirmation from the Airtel that i have
consumed my Internet Plan. Thus i will like to inform you that i am at no fault
and this issue has also occurred with me 3 - 4 months back but at that time i
decided to pay the full bill. This time i have decided not to pay anything till
the time i am been provided with an revised bill with the according to my
internet plan because its not my fault as i have availed the facility from
Airtel itself which let me know how much data i have consumed.
KINDLY PROVIDE ME THE REVISED BILL SO THAT I PAY MY BILL. ALSO I WILL LIKE TO
BRING TO UR NOTICE THAT ON MY PHONE WITHOUT MY CONSENT DITTO SERVICE FOR MY
PHONE WAS ACTIVATED FOR WHICH THE CHARGES WERE INR 150 APPROX, BUT I WILL ALSO
LIKE TO BRING TO UR NOTICE THAT I NEVER ACTIVATED THIS SERVICES SO WHY WAS I
CHARGED FOR IT. I CONSIDER THIS TO BE AN HARRESMENT.
On Tue, Apr 12, 2016 at 11:00 AM, airtel payment assistance <
airtel.[protected]@in.airtel.com> wrote:
[IMAGE]
Dear Customer,
This is in continuation to our various attempts to contact you for the payment
of the overdue amount on your airtel mobile.
Please refer the below table for details:
Mobile no. Amount due Payment due date No. of invoices unpaid
[protected] 3179.26 Immediate 2
Please pay immediately for continued services.
To view your bills online:
Log on to www.airtel.in/myaccount
Enter your mobile number and click on Submit button
Enter One Time Password (OTP) and click on Login button
Click on View Bill option
Below are some quick & easy options to pay your bill:
[IMAGE] Airtel money [IMAGE] Net-banking [IMAGE] Credit/Debit card
In case you want to pay via cheque, the same should be drawn in favour of
BHARTI AIRTEL LTD. MOBILE NUMBER XXXXXXXXXX.
Alternatively, you may do PAPERLESS REGISTRATION for Standing Instructions in 3
simple steps.
Just visit www.airtel.in/si and activate auto debit of monthly bills from your
credit card
account.
For any support, please feel free to write in to us at [protected]@in.airtel.com
Please ignore this email if the amount has already been paid.
Warm Regards,
airtel - the smartphone network
Please note, if you are not the intended recipient of this email, do drop us a
mail at [protected]@in.airtel.com. We will ensure immediate account updation at our end.
This e-mail and any files transmitted with it are for the sole use of the
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If you are not the intended recipient, please contact the sender by reply
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This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
Greeting for the day.
This email is in continuation to the complaint I have already made on 12th April 2016.
Myself Ashish Katyal, Airtel Mobile Number [protected], resident of G-42 Mansarover Garden, I haver already complaint that I am receiving wrong bill. As mentioned before, I did not received my data consumption message and the increase in the bill was because of the that. Also on my phone Ditto Service was activated and i have never activated ditto service and celebrity welln service, for which i have been charged also, can you please provide me a proof that I have activated the above mentioned services, as i have never activated this service and when i was talking to the representative about the same he said that without even your knowledge these services can be activated, i want an proper written answer about the same and the proof that i have activated these services otherwise i will take an action regarding the same. Also the bill i have received for this month is also wrong as according to my knowledge the data plan which i am using in 1 GB 3G and remaing unlimeted at 2G. In this bill as soon as i recieved the message that i have consumed my 1GB 3G data, i shifted to 2G and according to my knowledge the i have unlimmeted 2G Data on my phone, sooo kindly look into the same as for the past month my phone has been disconnected and it has been causing as serious problem to me. Kindly provide me the bill which i have to pay according to the plan which was offered by me as it has been a case of haresment and i am planning to take this case to consumer court if my issue is not resolved ASAP. Also i will want to carify that after paying the final settlement i will like to change my network provide along with my other numbers.
I have been your loyal customer since i started using mobile phone. I my home i also have a broadband connection from your company. But now i fell cheated and the commitment which were made to me were not full filled, just to complete the sales wrong comminted are been made by your company for example i want an explaination why i have been charged around INR 2500 (Approx) for the last month when my date plan in 1GB 3G and remaining unlimeted 2G Data. Also i want a proof when i have activated ditto and SubsServ_CELEBRITY WELLN service.
Please provide me the final bill which i have to pay and really really dissatisfied with the way i have been treated after been such a loyal customer
Regards
Ashish Katyal
[protected]
Dissatisfied Customer
On Tue, Apr 12, 2016 at 12:21 PM, wrote:
Dear Ashok Katyal,
Greetings from Airtel!
This is in reference to your email seeking clarification on charges levied on your Airtel mobile number [protected].
I have gone through your account and found that Ditto_TV_DITTO TV and SubsServ_CELEBRITY WELLN service is active on your number. It is charged Rs.274.00/-.
Kindly note that this service is chargeable one time and the charges are applicable only if you download any media or games.
Further, the details of the VAS service activated on your number, along with the dates are included in the itemized bill. A copy of the same is sent to your registered email address ashish.[protected]@gmail.com. Alternatively, you can also check the itemized details by logging on to https://airtel.in/121 .
Kindly note the critical dates pertaining to your Airtel bill
Bill Date - 24/03/2016
Due Date - 11/04/2016
Listed are the quick and convenient payment modes:
1. Online: www.airtel.in (Payment will be updated within 2 working days)
2. Airtel Money: Dial *400 (Payment will be updated instantly)
3. Myairtel App: Visit www.airtel.in/myairtel or your mobile play store/app store to download the app.
4. Visit the nearest Airtel store to your location. List of Airtel relationship centers enclosed for your reference. For all payments made at the Airtel store do take your payment receipt.
For further queries, please email. I will be delighted to assist you.
Best Regards
Divya B
Service Specialist
Airtel
"If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details."
[protected]Original Message[protected]
From: ashish.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 12/04/2016 11:33:17 AM
Subject: Re: Final payment reminder for your airtel mobile
Dear All,
Greeting for the day.
Myself Ashish Katyal, Airtel Mobile Number [protected], resident of G 42
Mansarover Garden, have already complaint that the bill which i have received
in incorrect as i had not received any confirmation from the Airtel that i have
consumed my Internet Plan. Thus i will like to inform you that i am at no fault
and this issue has also occurred with me 3 - 4 months back but at that time i
decided to pay the full bill. This time i have decided not to pay anything till
the time i am been provided with an revised bill with the according to my
internet plan because its not my fault as i have availed the facility from
Airtel itself which let me know how much data i have consumed.
KINDLY PROVIDE ME THE REVISED BILL SO THAT I PAY MY BILL. ALSO I WILL LIKE TO
BRING TO UR NOTICE THAT ON MY PHONE WITHOUT MY CONSENT DITTO SERVICE FOR MY
PHONE WAS ACTIVATED FOR WHICH THE CHARGES WERE INR 150 APPROX, BUT I WILL ALSO
LIKE TO BRING TO UR NOTICE THAT I NEVER ACTIVATED THIS SERVICES SO WHY WAS I
CHARGED FOR IT. I CONSIDER THIS TO BE AN HARRESMENT.
On Tue, Apr 12, 2016 at 11:00 AM, airtel payment assistance <
airtel.[protected]@in.airtel.com> wrote:
[IMAGE]
Dear Customer,
This is in continuation to our various attempts to contact you for the payment
of the overdue amount on your airtel mobile.
Please refer the below table for details:
Mobile no. Amount due Payment due date No. of invoices unpaid
[protected] 3179.26 Immediate 2
Please pay immediately for continued services.
To view your bills online:
Log on to www.airtel.in/myaccount
Enter your mobile number and click on Submit button
Enter One Time Password (OTP) and click on Login button
Click on View Bill option
Below are some quick & easy options to pay your bill:
[IMAGE] Airtel money [IMAGE] Net-banking [IMAGE] Credit/Debit card
In case you want to pay via cheque, the same should be drawn in favour of
BHARTI AIRTEL LTD. MOBILE NUMBER XXXXXXXXXX.
Alternatively, you may do PAPERLESS REGISTRATION for Standing Instructions in 3
simple steps.
Just visit www.airtel.in/si and activate auto debit of monthly bills from your
credit card
account.
For any support, please feel free to write in to us at [protected]@in.airtel.com
Please ignore this email if the amount has already been paid.
Warm Regards,
airtel - the smartphone network
Please note, if you are not the intended recipient of this email, do drop us a
mail at [protected]@in.airtel.com. We will ensure immediate account updation at our end.
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure, dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
Dear Mr Sunit Mittal,
I am facing problems with Airtel BB connection one of your executive has
told at the time of collecting money you can used this service form 29 may
but m extremely sorry i don't ask him he is saying about 2016 or 2017 or
any more. many many time called to Customer care always they are generation
a complain no. Either then generating a complain 1% should have to focus on
user issue .
dear sir pls suggest what the wrong i have done..and what i should have to
do. i m very very disappointed .. or i should have to forget money which i
have paid ???
My Application no is [protected].
I am facing problems with Airtel BB connection one of your executive has
told at the time of collecting money you can used this service form 29 may
but m extremely sorry i don't ask him he is saying about 2016 or 2017 or
any more. many many time called to Customer care always they are generation
a complain no. Either then generating a complain 1% should have to focus on
user issue .
dear sir pls suggest what the wrong i have done..and what i should have to
do. i m very very disappointed .. or i should have to forget money which i
have paid ???
My Application no is [protected].
TO AIRTEL
This is to bring to your attention that we had requested for 4 new postpaid connections and 6 numbers to be ported to airtel. This request was handled by one of your Corporate Representative - Mr Ritesh Raina who can be reached at [protected].
Please find below the details of the request and the status of the same -
1. Out of the 4 new connections ordered, only one was delivered. This too had a different SIM number printed on the packing from the one that was printed on the SIM card. Due to which the SIM never got activated.
For your reference the number provided for this SIM card is [protected]
After repeated follow ups, a representative came to collect the SIM and promised to deliver the new activated SIM card in a day. But it has been 5-6 days and your representatives including Mr Ritesh Raina have stopped answering our calls.
2. Also, there's been no update on the numbers that were supposed to be ported.
3. Our all 6 numbers has been verified and services has been stopped for these SIM's and yet we have not received any corporate SIM.
4. Request from my side is that please change our representative because this representative ( Mr Ritesh Raina-[protected] ) is not giving us services as we had expected. i have never seen a representative like him. either change our representative or cancel our deal. we'll look for someone better than your service.
We had already submitted all the documents required for the corporate connection. Please find below details of our Company -
Company Name: Bluelupin Technologies Pvt Ltd
Address: 402, Tower - II, Highway Towers, Sector 62, Noida
Kindly help us resolve this at the earliest.
Looking forward to your response.
Best regards,
Sumit Goel - [protected]
This is to bring to your attention that we had requested for 4 new postpaid connections and 6 numbers to be ported to airtel. This request was handled by one of your Corporate Representative - Mr Ritesh Raina who can be reached at [protected].
Please find below the details of the request and the status of the same -
1. Out of the 4 new connections ordered, only one was delivered. This too had a different SIM number printed on the packing from the one that was printed on the SIM card. Due to which the SIM never got activated.
For your reference the number provided for this SIM card is [protected]
After repeated follow ups, a representative came to collect the SIM and promised to deliver the new activated SIM card in a day. But it has been 5-6 days and your representatives including Mr Ritesh Raina have stopped answering our calls.
2. Also, there's been no update on the numbers that were supposed to be ported.
3. Our all 6 numbers has been verified and services has been stopped for these SIM's and yet we have not received any corporate SIM.
4. Request from my side is that please change our representative because this representative ( Mr Ritesh Raina-[protected] ) is not giving us services as we had expected. i have never seen a representative like him. either change our representative or cancel our deal. we'll look for someone better than your service.
We had already submitted all the documents required for the corporate connection. Please find below details of our Company -
Company Name: Bluelupin Technologies Pvt Ltd
Address: 402, Tower - II, Highway Towers, Sector 62, Noida
Kindly help us resolve this at the earliest.
Looking forward to your response.
Best regards,
Sumit Goel - [protected]
i (gaurav jain from 344/1 new railway road miyawali colony from gurgaon) applied for a broadband connection online airtel website last 15 days back.
Then i received a call from the number Avinash having number [protected].
He told me the plans and ask for document which he require?
He said the person surender([protected]) comes to u and collect the document and 1000 rs installation fee.
Avinash text me a code on my mobile for verifying.
After that soo many i have called avinash but there is no response from that side and not picking the phone.
As we all know about the briallaint services from airtel but after all this u have to be shameful on this.
Please let me know what should i have to do?
Thanks
Gaurav Jain
+91-[protected]
[protected]
Then i received a call from the number Avinash having number [protected].
He told me the plans and ask for document which he require?
He said the person surender([protected]) comes to u and collect the document and 1000 rs installation fee.
Avinash text me a code on my mobile for verifying.
After that soo many i have called avinash but there is no response from that side and not picking the phone.
As we all know about the briallaint services from airtel but after all this u have to be shameful on this.
Please let me know what should i have to do?
Thanks
Gaurav Jain
+91-[protected]
[protected]
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Hi,
I am a user of the Airtel Mobile number [protected]. This number was activated in April 2013 and the data plan was added on around August 2013. At the time of the addition of the data pack, I was informed that there is 1GB data with high speed and post that the speed will be reduced, but there will be no extra charge for the data usage ( was told that will receive unlimited data).
However, on the invoice for the month of November 2015 (Bill Number:[protected], I was charged 875 + taxes for the data usage and was told the plan (add on data option) includes 1GB of data and post that there is a charge of 10p/10kb. (I will be honest here that I have never checked my invoice to see these details as have never received any unexpected charges).
So, I contacted the customer service (at 121) and spoke to someone (don't remember the name of the person) on November 15, 2015 at around 7:30 - 8:00 PM and was promised a waiver of 570 as a courtesy (500 + 14% service tax) and was told to wait for 24 hours to get the request reviewed and approved. I waited for the confirmation till November 20, 2015 and called the customer service once again (spoke to Vishal, name given to me over the call) and was shocked to know that the person I spoke with on November 15, 2015 has neither entered any details about the interaction we had nor forwarded the request of promised credit. Vishal told me that he has arranged a Supervisor call for me to discuss the details and get the issue resolved. I was told that the Supervisor call will be made in next 24 hours -(no mentioned that it may be business hours).
I kept on waiting for the Supervisor call and not received the same. I contacted back the Customer Care on November 22, 2015 and (spoke to Umar, name given to me over the call). He apologized for the delay in getting the issue resolved and assured that has escalated the call back request once again and assured me that I will receive the call back in next 24 hours.
I still waited for the call back (not to mentioned that not received it) and called the customer service once again on November 24, 2015(last day to make the payment), (spoke to Rohit) and provided the details of the issue once again (which was discussed over the call on November 15, 2015). Rohit once again gave me the details that there is no mention of any waiver promised to me. He told me that he has escalated the request for the waiver now and told me to wait for 24 hours to get a confirmation. I asked him to make sure that everything discussed over the call is noted on the account so that I would not have to repeat the details of the 4 calls made to customer service once again when I will call again in next 24 hours to confirm the credit request approval. He also assured me that has noted down everything and I can get back to customer service and confirm the same.
I made another call to customer service on November 25, 2015 at 6:14 PM and spoke to Rajat. I repeated the issue once again and was told that the amount of waiver was not mentioned by Rohit Kumar and was told to stay online and he is connecting me to a Supervisor. I was on hold for 7 minutes and was told that all the seniors are busy with other calls and cannot take my call right now. I insisted to speak to a Supervisor even if I have to be on hold for few more minutes. I was connected to one of the Supervisors Ratan Chand and he again asked me to repeat the issue. I requested him to go through the notes but as always in the absence of proper notes, he has to go through the account for around 8-10 minutes to get the exact details of the issue.
While discussing the details with the Supervisor I did came to know that Rohit has noted that I will not be eligible for the late fee waiver on the next invoice as I have not made the payment on time. However, over the call, I was promised a waiver for the late fee on the next invoice due to this billing issue. Ratan told that the approval for the waiver request is not yet updated and told me to wait for the resolution to be updated. When I asked him on the estimated time for resolution, he again put me on hold for few minutes to check the details and came back after few minutes and was very rude and was not able to provide me the status of the request. But he again kept on telling me that the charges are valid and no waiver can be given.
After receiving this response, I had made a request to port the number to another provider.
This is just to let the Airtel know about was the level of customer service, I have received even after being with the company for more than 10 years (would also like to mention here that I am using 3 other Airtel numbers and not expect this kind of false promises to a loyal and valuable customer) knowing that there is competition in the market. Along with the loyalty a customer has never been late on payments with no questions (even after being charged for some of the unauthorized charges on the one of the account [protected]). I have made the payment of what I am agreed to every month, even if I have not used the services completely.
I would like this complaint to be looked upon and want to receive a call back from someone who has the authority to resolve the issues over the call (expect the technical issues, which needs to be investigated and take some time to get resolved).
Not a happy customer due to the services received.
Regards,
Pawan Gandhi
Mob: [protected]