[Resolved] Airtel — ECS debit is not happening on time | |
Hi. I'm unfortunately a loyal customer for airtel giving business with them for over 4 years. I also posses 5 connections of airtel Post paid. OF the 5 connections 2 are from ECS ([protected], [protected]). Until date, I have never missed out a single payment due. This time in spite of adequate amount available in my account, the Airtel bugs me to do the payment to avoid the Penalty. This is ridicules; they have failed to debit the amount on time and trying to penalize me unnecessarily. They say that they got their amount bounced with inadequate amount pending. This sounds absurd to me. Earlier they used to debit the bill amount before the 10th of every month. Off late they stared deducting post 10th. They claim that they normally deduct during the sue date that is 12th of every month. In order to avoid the penalty, I make sure the amount is right available before 5th of every month. I am worried if they penalize me for not a mistake of mine and for their blunder. Please help me for further action to avoid penalty, as I do not want to change my connections unnecessarily, this account is used for my business purpose. Thank you Sudarshan Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 15 Comments | |
Comments
hello sir/madam
i need to recharge my airtel prepaid sim card by online sbi internet banking.. please kindly give the procedure for that..
i hav an sbi account in iit delhi branch..
while i am registering my mobile number in onlie banking it asks customer account number, i dont know whats that number please tell me about that...
i m waiting for ur valuable information..
note: i have alredy tried in sbi internet banking
with regards
ARUNKUMAR S
M.Tech (Geotechnical &
Geoenvironmental Engg.)
IIT Delhi.
i need to recharge my airtel prepaid sim card by online sbi internet banking.. please kindly give the procedure for that..
i hav an sbi account in iit delhi branch..
while i am registering my mobile number in onlie banking it asks customer account number, i dont know whats that number please tell me about that...
i m waiting for ur valuable information..
note: i have alredy tried in sbi internet banking
with regards
ARUNKUMAR S
M.Tech (Geotechnical &
Geoenvironmental Engg.)
IIT Delhi.
We had procured a prepaid SIM card ([protected]) from Laser Valley Telecom, 27, Bazullah Road, T.Nagar, Chennai 17 - Contact [protected] on 30th May 2009. The relevant documents (xerox copy attested) were handed over to the counter person on the same day and we were assured that the card would be activated in 24 hours time. After several follow ups we finally had the SIM activated after almost one and half days.
After 3 days the SIM got deactivated automatically with no prior notification to us and no incoming or outgoing calls could be made, on making outgoing calls, the message we got was "Your line is temporarily deactivated due to non-submission of documents". We did multiple follow-ups with the AIRTEL customer care support and went down 2-3 times to the showroom to report the problem. We spoke to the showroom owner Geoffery ([protected]), where in he promised that there was some issue at Airtel end and the LW document submission no was not clearly communicated internally and he would take care of it.
The line was not activated for more than a week, and we had been still continuously and patiently following up with another person Ram ( [protected] ) in Laser Valley Telecom, as Geoffery was not reachable. After multiple follow-ups and visits to the showroom in T. Nagar, the line was activated by the end of the day on 14th June. The next day morning when we tried making an outgoing call, we again received the same message "Your line is temporarily deactivated due to non-submission of documents". Since that day till date we have been trying to reach Ram, Geoffery and have also registered another complaint with the Airtel customer care support[protected]th June) for which we were told to contact the showroom for activation of the SIM.
I would also like to bring to your notice that we had procured two SIM cards (one for my father-in-law and another for my mother-in-law) in April 2009 beginning from CELL.COM at T.Nagar which also did not get activated for more than a month after our constant follow-ups with the Airtel customer support centre and showroom where we purchased it. We had procured these prepaid SIM cards to attend to personal medical emergencies in the family and ultimately we could not use it. The whole purpose of having procured the Prepaid SIM is lost, as my Father-in-law expired due to illness on 17th April 2009.
Everytime we try calling the airtel customer support centre we get standard replies that either we have to walk into their showroom to resolve the issue ( knowing the fact that this is an issue where somebody has probably lost the documents we submitted or has not submitted it properly), due to which the SIM is not activated. When we try reaching the showroom owner or customer support executive either he is not interested in attending to our problem or just notes down our mobile no. [protected] and says that he will get it activated in 24 hours, which anyway does not happen.
It has been 2 months since we are trying to get a prepaid SIM activated with Airtel but with no proper support from any of your customer support executives or your nodal officer’s (whose mobile no.s are switched off most of the day – [protected]).
It is pathetic to note that a mobile network who advertises on perfect service and customer support ultimately cannot cater to such a simple request like this.
I have raised this issue with the [protected]@airtel.in on 01st July 2009, but there has been no response.
When I tried calling the Airtel Customer care support yesterday again, the response i get from a senior executive officer is that i need to resubmit the documents as they have not got registered with them due to loss of documents.
I hope to get a proper resolution atleast by raising this complaint with you.
After 3 days the SIM got deactivated automatically with no prior notification to us and no incoming or outgoing calls could be made, on making outgoing calls, the message we got was "Your line is temporarily deactivated due to non-submission of documents". We did multiple follow-ups with the AIRTEL customer care support and went down 2-3 times to the showroom to report the problem. We spoke to the showroom owner Geoffery ([protected]), where in he promised that there was some issue at Airtel end and the LW document submission no was not clearly communicated internally and he would take care of it.
The line was not activated for more than a week, and we had been still continuously and patiently following up with another person Ram ( [protected] ) in Laser Valley Telecom, as Geoffery was not reachable. After multiple follow-ups and visits to the showroom in T. Nagar, the line was activated by the end of the day on 14th June. The next day morning when we tried making an outgoing call, we again received the same message "Your line is temporarily deactivated due to non-submission of documents". Since that day till date we have been trying to reach Ram, Geoffery and have also registered another complaint with the Airtel customer care support[protected]th June) for which we were told to contact the showroom for activation of the SIM.
I would also like to bring to your notice that we had procured two SIM cards (one for my father-in-law and another for my mother-in-law) in April 2009 beginning from CELL.COM at T.Nagar which also did not get activated for more than a month after our constant follow-ups with the Airtel customer support centre and showroom where we purchased it. We had procured these prepaid SIM cards to attend to personal medical emergencies in the family and ultimately we could not use it. The whole purpose of having procured the Prepaid SIM is lost, as my Father-in-law expired due to illness on 17th April 2009.
Everytime we try calling the airtel customer support centre we get standard replies that either we have to walk into their showroom to resolve the issue ( knowing the fact that this is an issue where somebody has probably lost the documents we submitted or has not submitted it properly), due to which the SIM is not activated. When we try reaching the showroom owner or customer support executive either he is not interested in attending to our problem or just notes down our mobile no. [protected] and says that he will get it activated in 24 hours, which anyway does not happen.
It has been 2 months since we are trying to get a prepaid SIM activated with Airtel but with no proper support from any of your customer support executives or your nodal officer’s (whose mobile no.s are switched off most of the day – [protected]).
It is pathetic to note that a mobile network who advertises on perfect service and customer support ultimately cannot cater to such a simple request like this.
I have raised this issue with the [protected]@airtel.in on 01st July 2009, but there has been no response.
When I tried calling the Airtel Customer care support yesterday again, the response i get from a senior executive officer is that i need to resubmit the documents as they have not got registered with them due to loss of documents.
I hope to get a proper resolution atleast by raising this complaint with you.
sir when i recharge my mobile then many services activated automatically . and cut the balance in my account. can company let me explane why its possible . without my permission services active in my mobile and my account is low. when i call to 121 your excutive is not listen my problem and cut the phone. he says its a company rule when custmer recharge the mobile then company automatically without costmer pemission services activated. and cut the cast in account very fast .
i want to know the name, Address, Location for this cell no. [protected].
some one disturbing with blank call and with unnessary sms
some one disturbing with blank call and with unnessary sms
www.free100soft.blogspot.com
[protected] from this number ... got too many missed call .. and a huge sms ... asking him/her but didn't get any response ... can i know the detail of that number ?
Airtel Mobile Service — without permission debited my mobile balance
airtel company too many times debited my mobile balance without my permission.for example:- at 28/10/2009 they charged 10rs. for hello tunes without my permission & i immedieately contact to customer care & deactivate it on that day. there are many times they start hello tunes or mobile radio service without my permission. so i apply for do not disturb service to airtel. then they don't disturb me for sometime. but now they again start to irritate me. they charged on22/12/2009 for spicy jokes & again through custoer care i deactivate it. next day23/12/2009 when i am sleeping they charged for hello tunes of 45rs. so it is the limit of patitents. in the mean time i am having no balance for to make a call. so i am mentally & finaciaaly disturb by the company. so lodge a complaint & take quick action against company. dear sir
i have a irtel no [protected]
company airtel charged rs 99 on dated 11.01.2010 . but i have not used any paid services through my mobile . they say that you have download game on your mobile but i says that please show me which game i have down load on my mobile. i donot load any game on my mobile . i am sure that i am not download any game on my mobile no [protected] . igiven complaint on dated 13.01.2010. again on21.01.2010 sandeep saini . so i request you to please sort out my problem .
sanjay vij 676/7 model town near rana hospital jalandhar
i have a irtel no [protected]
company airtel charged rs 99 on dated 11.01.2010 . but i have not used any paid services through my mobile . they say that you have download game on your mobile but i says that please show me which game i have down load on my mobile. i donot load any game on my mobile . i am sure that i am not download any game on my mobile no [protected] . igiven complaint on dated 13.01.2010. again on21.01.2010 sandeep saini . so i request you to please sort out my problem .
sanjay vij 676/7 model town near rana hospital jalandhar
Airtel mobile Sim — unnecessary debiting the amount
Dear sirMy mob;no is [protected](airtel) .I am verymuch surprised by the automatic activation o[censored]nwanted services. and by activation of these services my balance has been reduced many times although I never subscribed these services till now.
please look in to the matter and take necessary action as soon as possible.
dhirender nath tiwari
I am having connection no [protected] for last more 8 years. My bill due date is 22nd of every month. However, in month of Nov. though there was sufficiant balance in the account on due date ie 22.11.12 but I have been charged Late fee of Rs200/- plus Rs200/- for bank charges (no deatils).
Please confirm my due date of payment and refund me the charges wrongfully charged to me.
Hope to recevie favourable reply from you.
Vinay Kumar Mehta
e-mail - [protected]@gmail.com
Please confirm my due date of payment and refund me the charges wrongfully charged to me.
Hope to recevie favourable reply from you.
Vinay Kumar Mehta
e-mail - [protected]@gmail.com
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I call so many times to Airtel Customer care, for immediate disconnect my number [protected].
but when ever i paid bill amount they start my #, and said again to pay balance amount, iam fed up with this attitude. so i plan to not to pay any bill.