[Resolved]  Airtel — [protected]

From: chopra.[protected]@rediffmail.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in;nodalofficer.[protected]@airtel.in;nodalofficer.[protected]@airtel.in;nodalofficer.[protected]@airtel.in;nodalofficer.[protected]@airtel.in;Nodalofficer.[protected]@airtel.in;nodalofficer.[protected]@airtel.in;nodalofficer.[protected]@airtel.in
Sent: 13/04/2010 22:41:40
Subject: Feedback [protected]

Hi

I have mobile number [protected] of your company in my wife's name. On 3 march
2010 i went to your office at Bhadhaur House Market in Ludhiana along with my
wife to disconnect the number as we donot require it any more.

Your officer Ms Simmi suggested that we get nubmer converted to prepaid which
we accepted as incoming will be free on it till 2015 as Airtel has license for
it. She took ID proofs ,photogarphs and form from us to change the post paid
connection to pre-paid.

She took Rs.550/- from me as amount due on phone to stop post paid connection
and Rs.244/- as advance for prepaid recharge. She told me to come on Monday for
recharge.I also gave her my nuber for contact which she filled on form.

On tuesday(6 march 2010) i went to your office and she told me it is not
converted into prepaid and to come back in two days.

On 10/04/2010 i went to your office for same. Ms. Simmi told me i had deposit
Rs.50/- for sim and 200/- for security and activtion.
When i asked her what are charges for she said it is process.
I told her since i was not told about before i am not interested in same so she
should return money i had given as advance and documents i had given for
processing.She refused to do so saying it is company policy as money was used
by Airtel.When i told her that she had taken Rs244/- as advance for recharge
not as processing fee, she replied she never said so.
I am attaching the slip she gave me on which she has clearly written adv for
[protected].

On requesting for email id for filling complaint she asked me call helpline .
She refused to give e-mail id. Mr. Sunil Arora his collegue asked me in abusive
langauge to sit near door and call helpline. When i told him i will talk to Mr.
Gaurav (Branch manager )
and Mr. Bhalla(area supervisor for agencies ) of his vulgar language.
He said Mr. Gaurav is not in office and Mr. Bhalla is a dog who lives on there
throwways.

While i was talking on my cell phone Ms. Simmi came to me with a handset and
asked me to call from it, which i refused as i was trying 121 from cell.She
again asked me not to file written complain. On which i told her i think she
had used money i gave as advance herself and now is trying to fool me for
paying once again.

With in 5 minutes Mr. Lekhi(owner of showroom) came and started slapping me and
he asked two of his emloyees to hit me as i shouldnot file complaint against
them.

Then they called police and tried to frame me for using abusive langauge with
Ms. Simmi and breaking phone at her desk.

Police didnot file complain as they were informed by shopkeepers of the area
that though Ms. Simmi is maried but she has close relations with Mr. Shiv that
is why he physically assualted me though he was not even in office. Also she
has habbit of behaving badly as she is a charaterless person and is close to
Mr. Lekhi.They are creating derogatory environment in neighbourhood by there
acts.

When police asked her what i have said to her she replied ask her collegues as
she is not aware of anything.She is just afraid that her husband will be aware
of her job now.
Police made her appolozise to me later on.

Also it was found by Police that i have never made any calls from your
helpline. Mr. Sunil Arora removed the antena from top and said it was broken by
me to frame me.
Mr. Lekhi told police that i broke phone at Ms simmi's desk but Simmi told
police i had taken phone outside office and broke its anteena on road.

Later on Mr. Lehki gave me number of Ms Simi ([protected]) and said i can call
her for any service free of charge if i compromise in front of Police..

Is this how you train how to handle customers and enhance relations by
physically abusing them to stop from complaining and then offer number of our
female employees for services????

This sort of behavour is not expected by representatives of company of your
repute.

Request you to look into matter and i donot want number converted to prepaid
and since i have made full payment on 3/march/2010 i donot want to continue
with it .Pls refund advance payment for recharge that has been taken form me
along with documents.



Regards
Aditya Chopra










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