[Resolved]  Airtel — prepaid account balance not credited

I am having life time prepaid connection. I have recharged (200 Rs) my mobile on 18/07/2008 trough internet banking facility of ICICI BANK.

Later, on the same day I have also received recharged successful SMS from Air tel. But I am yet to receive balance on my mobile. While interacting with customer care person she told me that on 18/07/2008 there was a major
system failure so we will be unable to help u.

i AM ATTACHING MY DETAILS OF CORRESPONDENCE WITH AIR TEL CUSTOMER SERVICE.

REMINDER

-----Original Message-----
From: BORWANKAR PANKAJ B [ Officer (Quality Assurance), Pune CVBU, CV-QA ]
Sent: Sunday, August 03, 2008 08:52
To: '[protected]@airtelindia.com'
Cc: 'appellate.[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'
Subject: RE: (Mobile No:=[protected] ) [REF:[protected]]


No solution yet. I just want to know weather you are willing to deposit balance on my mobile or not

Please give me answer in yes or no. I am fed up with this cat & mouse game?

Regards



-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, August 01, 2008 20:43
To: BORWANKAR PANKAJ B [ Officer (Quality Assurance), Pune CVBU, CV-QA ]
Subject: Re: (Mobile No:=[protected] ) [REF:[protected]]

Dear Mr. Borwankar,

Thank you for contacting Airtel.

You had expressed concern over recharge issue on your Airtel number [protected]

We understand your concern and will work towards resolving the same.

We wish to inform you that the complaint registered by you ON 30-July-08 is under observation and we assure you that appropriate solution will be provided within 24 hrs.

For further clarifications or assistance, E-mail us at [protected]@airtelindia.com or send your query/request/complaint to 121 (toll free).

We assure you the best of our services at all times

Warm Regards,

Rajasekaran.M
Customer Care Executive
Bharti Airtel Customer Care


---- Original Message ----



Sir/ Madam,



No response from customer care.



This is for your information & necessary action please.



As I have gone through all you channel & I suppose this is last stage. If
problem will remain unresolved I have to take this matter in customer
forum.



I am having all the adequate evidences ?as this is your system failure why
I should suffer?????????



Thanx & regards,





P B Borwankar



From:BORWANKAR PANKAJ B [ Officer (Quality Assurance), Pune CVBU, CV-QA ]
Sent: Tuesday, July 29, 2008 08:58
To: 'nodalofficer.[protected]@airtel.in'
Cc: '[protected]@airtel.in'
Subject: FW: [protected]



Sir/ Madam,



No response from customer care.



This is for your information & necessary action please.





From:BORWANKAR PANKAJ B [ Officer (Quality Assurance), Pune CVBU, CV-QA ]
Sent: Sunday, July 27, 2008 15:58
To: '[protected]@airtel.in'
Subject: [protected]



Dear Sir/Madam,





My self pankaj B Borwankar & my mobile no is [protected].



I am having life time prepaid connection. I have recharged my mobile on
18/07/2008 trough internet banking facility of ICICI BANK.

Later, on the same day I have also received recharged successful SMS from
you. But I am yet to receive balance on my mobile. While interacting with
your customer care person she told me that on 18/07/2008 there was a major
system failure so we will be unable to help u.



I am attaching details of my recharge transaction through internet banking
facility of icici bank for your perusal. Kindly help me for getting back my
balance.



Expecting your kind cooperation.







Note ? At present my Wife Mrs. Snehal P. Borwankar is operating my mobile.





Regards,



P B Borwankar.











Regards,



P B Borwankar.