Airtel — regarding very bad service ,particularly GPRS and customer care

I am a prepaid customer of Airtel Bihar, using GPRS facility in lieu of Rs 250 monthly deduction.

The network is really bad.Particularly GPRS speed is exremely slow.They deduct Rs.250 on exact dates, but cant provide service properly.I feel realy cheated while using the GPRS service.

Their CUSTOMER CARE SERVICE is too bad, You can never talk to their executive as the "NETWORK IS ALWAYS BUSY".They should close 121 service.

Its not only my personal problem, but with the whole region.

If this continues, I will be forced to switch my service provider, as in this competitive environment other providers will certainly provide some better option.

I am really fed up with their service.

Hope any senior level manager take notice of my problem, else I am sorry to say that you are certainly going to lose a lot, as single single drops make ocean.

My no;[protected]
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Airtel GPRS — Bad Service

I have recharged my prepaid Airtel mobile (Kolkata Region) with 498 unlimited GPRS pack. I am not getting good speed, connection and customer service from Airtel.
i am a postpaid customer of airtel, ([protected])
And i pay Rs.400 for talk time plan and mobile office(GPRS), but I am not satisfied with their inregular service,
Actualy i am not able to access GPRS from so many time or access speed is too low, and i register my complain in 121 and 198 but still waiting for positive responce. I think airtel doesnot want to care of customer,
VERY BAD NETWORK IN MARODA TANK BHILAI 490006 (CHHATISGHAR )LAND MARK: NEWAI POLICE THANA & BHILAI STEEL PLANT
VERY BAD NETWORK IN MARODA TANK BHILAI 490006 (CHHATISGHAR )LAND MARK: NEWAI POLICE THANA & BHILAI STEEL PLANT

AUUR KEETANI BAAR EMAIL KAROO ( PLEASE ANSWER ME ) MY EMAIL ID IS [protected]@yahoo.com
VERY BAD NETWORK IN MARODA TANK BHILAI 490006 (CHHATISGHAR )LAND MARK: NEWAI POLICE THANA & BHILAI STEEL PLANT

AUUR KEETANI BAAR EMAIL KAROO ( PLEASE ANSWER ME ) MY EMAIL ID IS [protected]@yahoo.com
VERY BAD NETWORK IN MARODA TANK BHILAI 490006 (CHHATISGHAR )LAND MARK: NEWAI POLICE THANA & BHILAI STEEL PLANT

AUUR KEETANI BAAR EMAIL KAROO ( PLEASE ANSWER ME ) MY EMAIL ID IS [protected]@yahoo.com ([protected])
5 days ago by Prabhat Kumar [send email]
VERY BAD NETWORK IN MARODA TANK BHILAI 490006 (CHHATISGHAR )LAND MARK: NEWAI POLICE THANA & BHILAI STEEL PLANT

5 days ago by Prabhat Kumar [send email]
VERY BAD NETWORK IN MARODA TANK BHILAI 490006 (CHHATISGHAR )LAND MARK: NEWAI POLICE THANA & BHILAI STEEL PLANT

AUUR KEETANI BAAR EMAIL KAROO ( PLEASE ANSWER ME ) MY EMAIL ID IS [protected]@yahoo.com

5 days ago by Prabhat Kumar [send email]
VERY BAD NETWORK IN MARODA TANK BHILAI 490006 (CHHATISGHAR )LAND MARK: NEWAI POLICE THANA & BHILAI STEEL PLANT

AUUR KEETANI BAAR EMAIL KAROO ( PLEASE ANSWER ME ) MY EMAIL ID IS [protected]@yahoo.com

5 days ago by Prabhat Kumar [send email]
VERY BAD NETWORK IN MARODA TANK BHILAI 490006 (CHHATISGHAR )LAND MARK: NEWAI POLICE THANA & BHILAI STEEL PLANT

AUUR KEETANI BAAR EMAIL KAROO ( PLEASE ANSWER ME ) MY EMAIL ID IS [protected]@yahoo.com ([protected])
Hi,

Myself is P. N. Agrawal. Having connection no. [protected]. I am residing in ACC Colony, Post - Jamul Cement Works, Distt. DURG. City-BHILAI in Chhattisgarh State.

my complaint is as under :-

First kindly note that this is not only my personal complaint.
People whoever residing in this area have complained about Bad services.
I am working at ACC Limited (Cement manufacturing unit).
We have got the Group connection also in the ACC from you.

Since last 15 days whenever we call, the call is maturing but at their end my voice is not reaching properly and they complained that "AWAZ CUT RAHI HAI". Then we do not have any other option either call from other services like Landline, Idea, Smart, Reliance, etc.

Please note that whenever we call from same mobile/handset/connection from other places, there is no connectivity or hearing problems.

We heard that any of your service staff have disturbed the ANTINA of nearby tower and moved the face.

it seems that to facilitate some othe customers you have disturbed us.

Kindly registere my complaint and do the needful.

Please also note that we have the group of 14-15 persons who had choose the services are AIRTEL, fortunately i had approached them to procure the services of AIRTEL and all they have trusted on me but all are unhappy now and thinking to move with some other connectivities.

Hope the above complaint will be attended by you.

A line of confirmation is requested to convey thew same to my friends.

Kind Regards,

Parma Nand Agrawal
[protected]
i got settings from idea on 19th of this month at 12noon. but its not connecting. the symbol G is appearing on my mobile screen. but it shows INTERNAL ERROR

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