[Resolved]  Airtel — Charged money but did not get any benefit

Address:

North Delhi, Delhi

I recharged with 249 and I did not get any benefit, the money was gobbled up by Airtel and all representation to them only gives the reply that query has been resolved or answered but I have not received ant reply whatsoever except ofcourse the usual reply that complaint has been solved or replied with.See the attached email conversation for details.
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[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com; compliance.[protected]@bharti.in
Subject: FW: Regarding your airtel money account [protected]
Date: Wed, 20 Feb 2013 23:22:09 +0530


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Hi,
I have not received any reply so far, even though I have received a second text message that your query has been replied on[protected] at 12:39:40pm from 121. You guys are proving what i have already started believing about the accountability mechanism at airtel. This is extremely shocking that such a big company like Airtel, is shying away from resolving an issue worth 249 and using deception to put the issue under carpet.

Parasnath c

[protected] (Can be reached on this number only between7pm to 12pm,)



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com; [protected]@in.airtel.com
Subject: FW: Regarding your airtel money account [protected]
Date: Fri, 15 Feb 2013 23:51:36 +0530

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Hi,
I have not received any reply so far, even though I have received a text message that your query has been replied. what is going on?
This is absolutely class accountability mechanism.
Congratulation to airtel for such great system.




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com
Subject: FW: Regarding your airtel money account [protected]
Date: Tue, 12 Feb 2013 22:39:49 +0530

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Hi,
Please tell me what have I got after recharging by 249.
Thank You,
Parasnath




[protected][protected][protected][protected]
To: [protected]@hotmail.com
Subject: Regarding your airtel money account [protected]
From: [protected]@in.airtel.com
Date: Fri, 1 Feb 2013 15:53:07 +0530



Namaste Mr. Parasnath,

You wrote in on 28th January 2013, regarding a recharge of Rs. 249.00 from your airtel money number [protected] to your airtel dongle number [protected], dated 12th January 2013 with transaction ID: 48506225.

We tried contacting you on [protected], but we were unable to establish contact with you. Please provide an alternate number on which we can contact you and resolve your concern.

We would like to inform you that, the above mentioned transaction was successful from the airtel money end, and the amount has been posted from the airtel money [protected] to the dongle number [protected]. Hence, we would request you to check with the customer care team of dongle service provider, so as to check the benefits on the plan of Rs. 249.

For any further queries, you may get in touch with us at [protected]@in.airtel.com.

airtel appreciates your business and always welcomes your suggestions/feedback.

Regards,
Gunjan Bhatnagar
airtel presence (airtel Customer Service Team) bharti airtel limited
[protected]@in.airtel.com
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