Airtel Complaints & Reviews

We had made complaint with AIRTEL regarding Broadband service, a week back as this service to our Hospital has totally cutdown w.e.f. from 5th November, we had registered complaint with Airtel complaint No. 39610848, we had made repeated visit to local AIRTEL office at Perundurai Road Erode -11, Except giving some may promises, they unable to solve the problem yet this time 3.28pm on 15.11.2010. We had even tried to complaint with Nodal Office at Chenni[protected], however NOTeven a single time the telephone was attended, and made complaints at their HotLine, and directly contacted their service engineers, - NO ACTION was taken from the Airtel part until now.

Any one who can guide us, please provide info. how to take up this case through CONSUMER Forum. please write to us info on [protected]@yahoo.com

regards
Manager
[protected]

sir I have lodged complaint several times for mob no. [protected] activation to airtel customer care as company says my no. has been deactivated for not using mob no. upto three months before deactivation but I am sure that I used several times in that period.Sir I have the honour to request you to that company should provide call details/recharge details.Sir I am enclosing my complaint to airtel.

Sir
>I have the honour to request you that I am working in Indian Air Force at AF
>Station Mount abu, Sirohi, Rajasthan. I was the user of Airtel Prepaid service
>since Dec 2007.My mob no. was [protected].I got verified by your customer care
>representative near about Jul 10. I got sms around 14 Sep 10 regarding
>reverification of documents for continuing the service. In this SMS there is
no
>last date for submitting the documents also no voice message for discontinuing
>the service mentioning date .my service was terminated on 20 sep 10 I talked
>with your customer care representative he informed me that submit your
>documents in nearest airtel center.There was no airtel relationship centre in
>mount abu then I submitted in cali tel communication shop (mob no.-
>[protected])dealing airtel querry in mount abu on 21 sep 10.Several times I
have
>been contacting with cali tel airtel dealer, airtel customer care
>representative they are telling that service discontinued due to not
submitting
>documents timely .Sir I want to ask that why this occurrence happened with
>me. Plse help me out.
>Thanking you
>sir my sim ie [protected] allotted to somebody else in rajasthan.I want to
>know why this action done so fastly and also know the policy instruction for
>disconnecting the sim with time limit. I have lost approx 120 rupees STD
>balance and 40 rupees local bal.If you are not considering my application
then
>kindly return my document submitted to you when SIM registration on dec 2007
>and also return recently submitted reverification document for SIM renewal
.if
>i have not got documents then in future i will not make any contact with
airtel
>and tell my incident to all my colleagues.Sir I want to know what actions you
>have taken against defaulters they are cali tel communication shop (mob no.-
>[protected])etc mount abu rajasthan. Due to your non co-operation my sentiments
>hurt.also i want to know the recharge records of last 06 months.
>Thanking you
>
> Shrimaan i want to know how you came to know that i had not used mobile no. 3
months before deactivation. Sir i am sure i had used mobile no. frequently in
the last three months.I am not satisfied with your reply.If you were not able
to solve my problem then this will make me free to express grievances to all
concerned agency.
Sir I am not satisfied with nodal officer's reply therefore i want to take the
matter further.
Thanks

> (ANISH PANDEY)
> AF Station
>Mount Abu ,Sirohi,Rajasthan
> mob no.-
>[protected]

AIRTEL DIGITAL TV Complaints

HELL CUSTOMER CARE

I am just posting all the mails that went back and forth between me and Airtel.


AIRTEL DIGITAL TV
Shiela NAyak - [protected]
I' ve been a very satisfied customer of two Airtel mobile numbers for last 12 years. That prompted me to go for their 1590*- offer for digital TV. Approached a Dealer despite his concerned advise to take up TATA sky, I went in for the service confident that the service would be reliable . Opted for english & lifestlye top up in addition to the new value pack ,paid in cash... purchased the STB on 25/9/2010- installed on 27.9.2010

It has one year warranty and 6 months service warranty.
On 27-Oct-2010 all of sudden without any reason the my top up channels were discontinued
On trying to lodge a complaint to Airtel Digital call centre- they refused to stating that I had a balance RS -77/-- Despite having recharged for 2 months additional channels. They refused to accomodate me & refused to register a complaint not once but 3 calls were made by me in a span of 3 hours on 27/10/2010. Irrresponsible and arrogant behaviour of Customer Center, made me respond equally rudely.hwereon I was told to act like a customer - well I did as a highly harrased by them for no mistake on my part
The local service centre was not responding to calls I had to finally call the dealer to make sure I could get them to rgister a complaint on 28/10/2010.
Finally 2 tech. arrived & disturbed the rest of the channels - & stated that the STB was deffective - such was not the case - one of the chaps fell & disturbed the dish & could not set it right after struggling for 2 hours on[protected]. I had again contacted the dealer & then manged to find out that the tech. were untrained chaps . tranmission resumed but not clear
Even after that I registered 4 complaints - none were attended
The call centre asks me to part with a satisfaction code - that is all they & the service chaps are interested not in setting the service
I have even written 2 complaints vide their website but to no avail - only we will set it right
Today was the final straw with a very callous attitude of the call centre personnel - Mr Bharat - who only stated policies & said he will puyt in a request for cancellation of service & refund me a pittance amount of Rs 29 that is the balance of the top up cjannels - does this mean that They are being magnanimous to let me keep the STB & Dish which I can keep as reminder of of a trophy of bad choice -that is what I got to iunderstand
Please help me get my money refunded from this company. The quality of their picture is also of inferior quality as compared to... TATA sky- I have gone in for their service & Am immensly happy with the it
I once again request you to hlp me get me arefund of the amount Rs 1590- I n have not had a single days pleasure with installing their STB - even my old cable service wa s better than this

KIndly help

Shiela

I have been following this issue for very long time and still it has not been resolved but rather was rejected without asking my approval.
Following is the whole scenario that happened during the repairing the connection. (Note: I am not 100% sure of the dates since 3 months has already been passed after this issue)
I logged a complaint on 15th or 16th of August that "There is no dial tone on the telephone and that's why internet is also not working and thus we are suffering from past 2 days".
1. But instead of sending the telephone personnel, a broadband repairman came the next day, who then refused to repair the same since issue was in the telephone. (Note: it was the fault of the customer care or whoever because I had already told them that issue is in telephone and it is mentioned in my complaint as well) The same person told me "a guy from telephone department will come tomorrow", but no one came the next day(18th).
2. I waited for the whole day (18th) and the next day as well. Then on 19th evening, I once again called the broadband person (mentioned above in point 1) and he replied that it was not his responsibility to send the other person and I have to log another complaint regarding this. (Note: He never informed me about logging the complaint again before that call, but rather he told me that the other person will come tomorrow). Anyways, I logged another complaint.
3. Another person called me the next day (20th) and asked me to arrange the timings for the repairing. I asked him to come in the evening after 6:15 PM since I have Office from 8:30 AM to 6 PM, I also suggested to check the outer wiring first in the meanwhile, so that he might need not to come in the evening if the problem is in the outer circuit only. But he refused to this suggestion and agreed to come in the evening but he never showed up. I kept on contacting him for the next 2 days, but he didn't even picked up my calls. I got frustrated on this and had to log another complaint (probably on 24th or 25th) and asked to penalize the last person and also to fix the problem.
4. Then the issue was resolved on 26th/27th Aug. (Note: the issue was found in the outer circuit only, which should be fixed by the second person only on my suggestion)

Now, you can see the issue was pending for 12 days and was resolved after tracking the issue on the regular basis which cost me my time as well as my money. Also, each complaint that I had logged was closed after 2-3 days without fixing the issue and without my confirmation which is wrong and one should be penalized hard for this unprofessional act. But here, instead of penalizing them Airtel executives are treating this as a record and had refused to pay me the waive off. Also, the same rejection was not intimated to me even after 2-3 months. Each and every time, I had to call the customer care and had to ask about the status, on which I was told that the the waive off will be given in the next bill cycle (Note: it has been 3 bill cycles after that and I am still not paid). Recently, I was told that my request has been rejected.
Now, I want Airtel to give me waive off for the delay in the fix of my connection and the waive off for the harassment for these 3 months considering lot of my money and time wasted due to this issue.
I hope this time I will be paid appropriate waive off.
For more info, please refer the mail chain below:
[protected][protected][protected][protected]------
to nodal.[protected]@airtel.in
date Fri, Nov 12, 2010 at 12:52 AM
subject Fwd: Complaint for over 2 month delay in Waive Off (complaint no.[protected]
mailed-by gmail.com

hide details Nov 12 (3 days ago)

Hi,

I have been following this issue for very long time and still it has not been resolved but rather was rejected without asking my approval.
Following is the whole scenario that happened during the repairing the connection. (Note: I am not 100% sure of the dates since 3 months has been passed after this issue)
I logged a complaint on 15th or 16th that "no dial tone is there in the telephone and that's why internet is not working and thus we are suffering from past 2 days".
1. But instead of sending the telephone personnel, a broadband repairman came the next day, who then refused to repair the same since it was telephone issue. (Note: it was the fault of the customer care or whoever since I had told them that issue is in telephone.) The same person told me "a guy from telephone department will come tomorrow", but no one came the next day(18th).
2. I waited for the whole day (18th) and the next day as well. Then on 19th, I once again called the broadband person and he replied that "it is not his responsibility to send the other person and you have to log another complaint regarding this". (Note: He never informed me about logging the complaint again before that call, but rather he told me that the other person will come tomorrow). Anyways, I logged another complaint.
3. Another person called me the next day (20th) and asked me to arrange the timings for the repairing. I asked him to come in the evening after 6:15 PM since I have Office from 8:30 AM to 6 PM, I also suggested to check the outer wiring first in the meanwhile, so that he might need not to come in the evening if the problem is in the outer circuit only. But he refused to this suggestion and agreed to come in the evening but he never showed up. Also, I contacted him for the next 2 days, but he didn't even picked up my calls. I got frustrated on this and had to log another complaint (probably on 24th or 25th) and asked to penalize the last person and also to fix the problem.
4. Then the issue was resolved on 26th/27th Aug. (Note: the issue was found in the outer circuit only, which should be fixed by the second person)

Now, you can see the issue was pending for 12 days and was resolved after tracking the issue on the regular basis which cost me my time as well as my money. Also, each complaint that I had logged was closed after 2-3 days without fixing the issue and without my confirmation which is wrong and one should be penalized hard for this unprofessional act. But here, instead of penalizing them you are treating this as a record and had refused to pay me the waive off. Also, the same rejection was not intimated to me even after 2-3 months. Each and every time, I had to call the customer care and had to ask about the status, on which I was told that the the waive off will be given in the next bill cycle (Note: it has been 3 bill cycles after that and I am still not paid). Recently, I was told that my request has been rejected.
Now, I want you to give me waive off for the delay in the fix of my connection and the waive off for the harrassment for these 3 months considering lot of my money and time wasted due to this issue.
This is last mail to you, if I will not be given the waive off for both then I had to take hard action against you. I will put this issue in the consumer forum otherwise.
For more info, please refer following mail.

Vivek Agrawal
Telephone no: [protected]
- Hide quoted text -


[protected] Forwarded message[protected]
From: Vivek Agrawal <[protected]@gmail.com>
Date: Mon, Nov 8, 2010 at 10:30 PM
Subject: Complaint for over 2 month delay in Waive Off (complaint no.[protected]
To: care.[protected]@airtel.in


Hi,

This mail is concerned with the waive off (i.e. around Rs 230) for 12 days delay in the Telephone connection repair.
I have been tracking this issue for a long period of time around 2 months (precisely from Aug 27), but no fruitful result has been obtained. Each and every time I have been informed that the waive off will be done in next month bill, but the issue is still pending.
My complaint id is 36850848. Following are the interaction numbers with the senior customer are executives:
Interaction no. Name of the executive
1. [protected] Anwar
2.[protected] Rajesh Malwi
Please check the log of the above two interactions. As per the last interaction with Rajesh, I have been told that the request no 12783511 for the waive off has been rejected on 22 Sep, which is if true is totally unprofessional behavior from the person who rejected the request, since I have not been consulted before rejecting the request and also even not informed about any such rejection. Furthermore, Rajesh told me that he has initiated an internal mail regarding this and a call should be expected by me from the AIRTEL executives for the resolution of this issue. But it has been one whole week and I still have not received any call regarding this.

I have called customer care regarding this on regular basis and no genuine information has been given to me yet.
I have a job from 9AM-8PM and I don't have time for tracking such type of issues for such a long period of time but still I managed to do so up till now. But now this is the height of irresponsible behavior of your executives.

Now, I need you to take action against these personnels and provide me waive off not only for those 12 days but also for the inconvenience caused in monetary terms as well as in terms of my time because of irresponsible behavior of your customer care executives. The waive off for the later issue (i.e. over 2 month delay in waive off) should be made in satisfactory amount considering the effort and calls made by me for tracking the issue.
I hope you will response and react to this mail by tomorrow only otherwise I will be forced to take this issue to district consumer court.

Regards,
Vivek Agrawal
Tata Consultancy Services Ltd.

Hi!

I am getting unnecessary recorded messages/ calls on my Airtel number and also unncessary sms from from 54321,543212 regarding Some Hollywood Hits, Baba Ramdev messages at odd times.... When i call the helpdesk i am told that these messges are active ...who does the activation???? the co needs to lookinto the matter.... Why are such messages and calls coming when i donot want the same......Everymonth i get these calls/mgs and then everytime i speak to the customer service and deactivate the same.... My balance gets reduced for all these.


I DONOT WANT THESE SMS'S AND CALLS .. PLS ADD MY NO IN THE DO NOT DISTURB LIST. MY NO IS [protected] - TODAY I HAVE SPOKEN TO MS.PREETI AND MS.LEENA AND MY ndnc NO IS W[protected]- COMPLAINT NO IS CB0SB[protected] AND [protected]

CAN THE AIRTEL GUYS PLS ENSURE THAT I DONOT GET THESE MESSAGES AND CALLS ELSE I WILL HAVE TO ESCALTE THE MATTER.

SHYAMALA PAI

Sir,

My Younger brother travelling to Lucknow from Tata Nagar.
At Kanpur Rly Stn. someone stolen is mobile ([protected]).

Please block the connection ASAP.

Manoj Kumar
[protected]
Jamshedpur

My mobile no is -[protected]
I did not opt for daily sub services for my sim.
But it has automatically activated.
I am trying to deactivate.
Had called customer care also.
They are not helping, and not able to unsbscribe the text base services.
Please help to deactivate the DAILY SUB SUBSCIPTION SERVICE FROM AIRTEL.
Every DAY RS 01 is been deducted for the stupid DAILY SUB SUBSCIPTION SERVICE.
Please do it on urgent basis as soon as possible

To,
Airtel Digital TV
Bharti Telemedia Ltd.
1, Nelson Mandela Road,
Vasant Kunj, Phase – 2,
New Delhi - 110070

Subject: Grievance & Harassment Notice

SirMadam,
I have been the customer of Airtel Digital Tv for more than a year now. Keeping my faith in Airtel I even got the subscription of another connection for my 2nd Television.
I want to bring to your kind notice that on November 8th 2010 morning, I noticed that one of the setup boxes provided by you has stopped working & there is no display on the television screen. Apprehending that this could be a problem of hardware & for quick resolution I immediately decided to log a complaint with the customer care.
Details of the first complaint:
Date - Nov-8-2010 (Service request number = 4386626) for Video problem
It was conveyed to me by your customer care that the Airtel Digital TV engineer would visit my place & Video problem would be resolved by the morning of Nov 9 2010. It was also conveyed to me, I will receive a call from the engineer 30 mins prior to the visit. I also got one sms from your side mentioning above request no and for further assistance I can contact at [protected]. Now, this number always remains switched off.
I would like to inform you that nothing of that sort happened to resolve any of the issues above. Neither any engineer turned up as per the allotted time provided by the customer care nor anyone from Airtel Digital Tv customer care bothered to call me to confirm if the issue is resolved.
So without losing patience, on Nov-9-2010 morning, I decided to again contact your customer care to enquire about my service request. Now I was updated by your customer care executive that the engineer has missed the morning slot on Nov-9-2010, allocated to visit my place, but no reason was provided to me as to why engineer missed the slot. This time again I was assured by your customer care executive that the engineer will reach my place within 2 hours & she is writing a direct request to the concerned authority to do the needful. So I was not provided another service request number.
With full faith I accepted the assurances given by your customer care executive & waited for the engineer to arrive at my place. But to add to the pain no one from your side either visited my place nor anyone from digital TV customer care tried to enquire about it.
Completely shocked by now, I again decided to call up the customer care myself to enquire about my service request of Video problem. I made another call on Nov-9-2010 evening, to enquire about the complaint status. To my horror, this time again your customer care executive repeated exactly the same lines to me that, engineer has missed the slot allocated to visit my place. Again no reason was provided to me as to why engineer missed the slot. I was given another service request number 4406862 during this call.
After this call 72 hours passed by & no one from Airtel digital Tv customer care has bothered to resolve my grievance. Testing my patience again, I decided to give another call to your customer care, so I made a call on Nov-10-2010 evening & notified the executive about all the past events. But can you believe what reply I got from the customer care executive, I think by now it must have become clear to you that what reply we can expect from your customer care executives. I received the similar reply, Sir sorry for all this botheration; engineer has missed the slot that was allocated to visit my place. Again no reason was provided to me as to why engineer missed the slot.
Since my first complaint, 4 days have passed by & today it is Nov-13-2010, we are feeling harassed by the attitude shown by Airtel digital TV towards us as a customer. I also called your helpline number numerous times but all in vein. I’ve even used your Online Query / Request / Complaint Registration Form for complaint but nothing happened as usual.
I have subscribed to your Mega Plus plan & paid Rs. which is valid till Dec-2-2010. I would like the Airtel digital TV to compensate my loss due to this negligence shown by your customer care. I may inform you that this act of complete ignorance, fooling the customer, negative attitude & discomfort thrust upon me & my family is causing us a great mental & physical strain.
Please take notice that in case your persistent rash/negligent act as aforesaid results in any damage to my health, Airtel digital TV will be fully responsible for the same. If you fail to take necessary action, I shall be constrained to take legal action against you before a competent court/forum, and in such as eventuality, you will be responsible for all costs & incidental expenses that I may have to incur.

(Muneesh Bahl)
Date: 13-Nov-2010

I am having an airtel connection bearing number [protected]
which is a prepaid lifetime connection. i am still having that sim card but now this showing invalid after inserting in mobile device, and now this same mobile number is reissue by airtel to any other person who has stolen my identification detail and he is using that number in a wrong way and doing adult massages to my colleagues and relatives who are calling on that number.

I have make the last call on mobile number [protected] and i have done the last and final recharge of Rs 10/- only.And i want to inform you that i am not using this number from 19th-september-2010 till now.

The number is registered in the name of Mr. Ramshray Verma, resident of H.No. 16/1021 Aazad nagar Rewa (Madhyapradesh) 486001.And also i am already submitted the documents required for detailed verification at airtel office last week but sim card is still on working I would be very grateful if the simcard is blocked so that no one else can make use of it and i would also like to know the procedure as to obtain a new sim card for the same number.

Kindly do the needful to block that SIM card ([protected]), any one is calling on this number the suspected person Dheeraj singh recieving call every time and he using abuse language on to calling party
i am requesting you to do the complete varification and block that SIM card permanently.

For your information i am telling you he hasn't any relationship with Mr. Ramashray verma.

Please do the needful.

Thanks & Regards
Ganesh
[protected]

Respected Sir,
I am geeting charged Rs. 3 per day
plz stop this as soon as possible
hungama content game getting
activate in my number
[protected]
please de-activate this service..
rply me soon.

DEAR SIR


I PURCHASE A AIRTEL DTH SERVICE FROM GUPTA ELECTRONIC SHAHDARA. ON THE PURCHASING TIME HE OFFER THAT ONLY 999/-
INSTALLTION AND 3 MONTHS SUBSCRIPTION FREE BUT AND INSTALL
THE ONE OR TWO DAYS BUT AFTER SEVEN DAYS INSTALL DTH AND
NOW HE(GUPTA ELECTRONIC) TOLD ME THAT YOUR COST IS 1500/-
THAN YOU ENJOY THE COMPLETE OFFER

I AM TIRED FROM IT

Dear sir,
I have submitted my PF withdraw form 5 april 2010 at, sec 43, Gurgaon office since 9 month back, duly signed by employer.
Still I have not received any amount or information,
Could you up dates my PF status


NAME- JAI KUMAR RAJAK
PF NO.HR/GGN/10693/001884
MAIL ID - jai.[protected]@yahoo.co.in
MOB. [protected]

I am Ashish Pareek working as Deputy Manager in Maruti Suzuki India Ltd., Gurgaon.
I had applied for a Airtel Broadband connection on15/09/2010 and paid Rs.500/- to Mr. Arvind (Mob. No. [protected]). Mr. Arvind committed that my connection will get activated within 3 days. However, when even after 2 weeks my connection did not get activated, so i requested Mr. Arvind to refund my money. Now it has passed 2 month and still he has not refunded my money.
I am suffering without net connection as i have to study on net and getting tensed because i am not getting my money back.
You are requested to look in to the matter and give appropriate punishment to related person.

Regards,
Ashish Pareek
[protected]
H. NO. C1/40,
Ground Floor,
Ardee City,
Gurgaon, Haryana
122003

Hi

I had telephonically talked with airtel sales department ([protected]) and booked a new DTH connection on 13th November 2010.

Detail is as below:

Transaction ID: 11770409

Amount Paid: 2590.00(One Year and 250 Cash back offer)

Mode of payment: SBI Credit Card.

Area PIN Code: 500072 (plot no78/3, Gate No-2, opp ICICI ATM, Usha mullapudi road, ivekanandanagar, KPHB, Kukatpally, Hyderabad)

Customer care person told me that this offer can be availed only through SMS or calling this no. [protected] and not through any other mode and Instalation will be fixed by same day evening, then only I paid for this connection through Credit card.

Next Day after so many calls to Customer care they told me that this connection will be given within 2 days, and so far nothing has happened and you people have kept me waiting. I again contacted and told them about this issue and they told me that they have forwarded my query to the installation section and someone will contact me within today (Friday) and will make arrangements for the connection.

so far no one has called me and I am kept waiting again

I again called [protected] on Friday evening and they told me that 'your installation will be done before 12.30 pm on Saturday" but as usual nothing happened. I had called 4 times on Saturday Nov 13, 2010 and spoke to 4 different people and also one lady from installation team who said that the connection will be given today but she did not give me the name of the executive that is going to come and do the installation and they given a compliant no 4444565

Now I am very much frustrated with airtel service.

Please do some needful

Thanks & Regards

Srinivas Anantha
Hyderabad - 500081
Mobile +91 [protected].

Hi,

I want to complain about airtel broadband connection. After many hassles finally airtel has provided me with a connection and this is the 2nd time in consecutive months that my DSL line is down. Last time they fixed it after 1 week and this time it’s the 3rd day going on now. And in all I have taken this connection just 3 months back.

I call them every day, and what i get is that the issue will be resolved today, but no one calls to update and nothing gets fixed.

My History with Airtel
Even from the start, the sales rep promised me a connection within 3 days after filling the forms. This was on June 25th 2010, after when I failed to get connection I raised a complaint as I felt I was cheated.

The funny thing about the opening a complaint (ticket) with airtel is that they don’t have any option to reopen the complaint (Every SLA depend on this for productivity).

So after I open the ticket, it was closed after some days. After my enquiry as to why the complaint was closed, they mentioned that the first stage of the process had completed and they asked me to put another complaint so that they will start with the second stage. It’s pathetic that I am not able to reopen my complaint. The result was I had to lodge around 15 more complaints to get my connection finally on 31st August 2010, 1 month later. This process also included me giving calls to channel managers, technicians, escalation department etc.

And now after 3 month, I still have a complaint on my line not working (which also happened last month) and a complaint on cementing as the wires are exposed on the roads, this is a different issue all together. This complaint as of now is filed 6 times by me and always closed without even calling me or resolving the issue. I am yet to file another complaint on this. And also I had to file complaints on wrong bills etc... All this in just 3 months.

my airtel id : [protected]_kk
Complaint Number : 39681300
Please at least help me to get my DSL line back up

Dear Sir,
I am sorry to inform you that I have purchased 32"Samsung LED TV from SAMSUNG PLAZA , Mahmoorganj,Varanasi on 3.11.10 .I was told by Mr.Dev salesman of Samsung Plaza that Airtel DTH connection is free with this TV and it will be installed at my place within 24hrs. only I have to pay Rs750.00 for recharging the digital TV accounts.Samsung Plaza representative called Mr.Nitin(mob.no.[protected]) head of Airtel service centre to install DTH set up box at my place and he assured me that Mr. Niraj will visit your place on 4th Nov. morning.
That is the day I am regular in touch with Mr. Nitin but no one has attended my complaint till date.Now Mr.Nitin is not even receiving my phone call.I had given him message on his mobile today on 12th.Nov.2010 after not responding my calls then he replied that MERA AADMI JAB KHAALI HOOGA TAABHI BHEJOONGA AAP BAAR BAAR PHONE KAR KE PARESHAN MAT KARO PHIR BHI NAHI MANTEY HO TO JO SAMAJH MEIN AAYE KAR LO..
This is the reply from the person you have kept here to attend the complaint of customers.Its strange for me how we the customer can relate with your company in future by carring such a bad experience in first time.You please suggest the solution that what next step I should take to avail the facilty which I derserve to have
I hope you will take action against Mr.Nitin who has harrased me a lot.and make arrangement to install DTH as early as possible.

I will NOT recommend Airtel DTH to anybody. I was using Sun Direct and recently moved to Airtel DTH. Airtel DTH quality is nowhere near to even Sun Direct. Picture quality of some of the channels are just like as if we are watching cable TV. When i checked signal quality, i found it is always wavering around 40. I have created so many tickets to customer care. Technicians are interested to put ticket status RESOLVED even without calling me or even without coming to my home. The guy who installed DTH claimed that they can give only this quality alone. Guys..if you have small TV, you wont see the actual difference. if you have 42 inch LCD TV, you can clearly visualize the quality difference. It is nowhere matching even sun Direct quality. so far i thought Sun Direct is worst..but they have companion who is more worse than Sun Direct. I have used three DTH so far. TATA Sky, Sun Direct, Airtel DTH.

quality wise order :
================
TATA Sky
Sun Direct
Airtel DTH

customer Care wise Order :
===================
TATA Sky
Airtel DTH
Sun Direct.

Dear Madam / Sir,

I am an existing customer of Airtel since last 4 years with cellular service "A/c No.[protected]" and since last 1 and half year with DTH service "Customer ID [protected]".

I had telephonically talked with Ms. Kavita (airtel sales department, Mumbai) and booked another new DTH connection on 23rd October 2010.

Detail is as below:

Transaction ID: 11454665

Amount Paid: 1590.00

Mode of payment: SBI Credit Card.

Area PIN Code: 110074 (D-59, Chhattarpur Extension New Delhi)

His/her engineer came to install DTH on 24th October 2010. The Picture quality was very poor (blurred) and signal strength was 25 % to 30 %. When I asked the engineer, why I is it so?? Then he replied that this is due to set top box and because that has been activated so neither that set top box will change nor blurred picture quality will be better. He also told me that if I want Airtel DTH then I have to compromise with that blurred picture quality, or I can back my money with Airtel,

He swept back (taken back) all instruments and set top box along with him at same time. I also talked with agency manager but his wording was same.

I have talked with customer care executives several times but I am not getting any satisfactory response from them.

when I wrote email to [protected]@airtel.in, then I got a call from Airtel on 28th October 2010 and he asked me to give couple of days to reverse the payment. 15 days have already passed but till now I didn't get my money back.

I have given 2 reminder by email but they are not taking any action.

Now I am very much frustrated with airtel service.

Please do some needful

Thanks and Regards,
Mahendra Boddha
[protected]
Delhi, India

Milita Haldar to upcare show details Oct 29 (11 days ago)

Dear Sir/ Mam,

This is to inform you that my land-line number[protected] is lying dead for quite a few days. I hope you will consider the case and do the needful adjustment.

from
Milita Haldar

Milita Haldar to nodal.upeast show details Nov 9 (2 days ago)


Dear Nupur Srivastava,
The above letter was written to the customer care for their intervention on the subject, as my landline has been lying dead and this has been a persistent problem in the set given with the connection as earlier the set received with the new connection stopped working and on informing the handset was replaced by another old set, and after few months the problem have again emerged. Please we want you to intervene on the matter and do the needful better adjustment.
hoping for a quick response.

from
Milita



Milita Haldar to appellate.upea. show details 8:42 PM (22 hours ago)

Dear Sir/ Mam
The following letter is the reply from the nodal officer assuring me of quick action by 11- Nov-2010 10:00 AM on my complaint.

Dear Customer,
Thank you for writing to Airtel Telemedia Services.
With reference to your e-mail dated 09/11/2010, you have expressed your concern regarding dead phone issue for your Airtel fixed-line [protected].
We would like to inform that your concern has been registered with us with the reference number 39647228 and the same will be addressed by 11-NOV-2010 10:00 AM.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
Please do write in for any further assistance.
Warm Regards
Karthik
Customer Care Executive
Bharti Airtel Limited

I am sorry to inform you that no action has been taken even after such a assuring letter and my landline number[protected] still is not working, so is the company ready to back out even from the written promises made to its customer. I hope you will look into the matter and do the needful as quick as possible. I wish to enjoy the services of Airtel but with better facilities.

from
Milita

Dear All,
It has been a pathetic condition followed by the airtel people to solve the problem of dead phone as when the people were pestered with the above set of complaints they did send a unqualified person who came and shook the wires attached to my internet connection that I had to tighten it up to get back my connection, and after a wild shake to the wires he said that there is no problem in the dial tone but there is problem in the wire system and assuring us that men will be soon coming after few minutes he vanished, and so ended our hope of our problem being solved.

Dear Sir / Ma’am

This is with ref to my airtel postpiad connection no – [protected] which is with me for the past 5 years now, I have been giving a monthly billing of 5-15k per month, which includes my daily calls to my local and international clients as well as my local incoming calls national and international. I regret to inform that since I was out stationed for 2 months for Sep and Oct, it was quite unfortunate on my part not to pay the due amount of total outstanding = Rs 7000. Trust me the intentions were not to pay but to be in a position to pay as I was in a remote location and since being alone here in Delhi I was not in a position to ask for personal favors from anyone to pay off the outstanding, but to my surprise my connection has been kept on temporarily hold and have been asked to pay the total amount and only then my number would be resumed, my question to you is “is that the way we treat an old loyal customer, I did ask the AIRTEL CUSTOMERCARE to help here but it was in vain, am still out of Delhi and am in the remote locations of J&K where to even send a mail I need to go 40kms from the present location, I regret to say that I am quite disheartened and sad about the entire issue, I would be back in town on 7th Dec 2010 and would make the payments only then, in the meanwhile if AIRTEL feels that a loyal customer like me needs to let go just for a pedly amount of Rs 70000 ITS JUST TOO BAD!
Please look into the matter and give me the appropriate way out, I again humbly would like to plead that, its only me who can pay the bill and no one else, maybe I donot want any undue favors. Also this disconnection has caused me problems in communicating, has also hit my Business Calls somewhere.
Please Help!!


With Warm Regards
__________________________________________
Robin Singh Garewal
Handset: [protected]