Airtel Complaints & Reviews

hello all,
today i was using airtel live and was downloading the update for my phone which is of only 6mb before the download was completed the download stopped and when i checked the bal then my bal was .26 paisa....i talked to sutomer care on 198 and talked to them also but no success....i m hardly disapointed with that kind of support.....last month also they deducted 80 rs and when i told this to them then the executive told a lie that 30 rs has been deducted....i have the message of bal. deduction of 80 rs.....please help!!!

I am a regular customer of Airtel prepaid mobile since last 2 years & my no is [protected] .But currently Airtel prepaid mobile forcefully activated the call manager serves in my mobile no. Several time i deactivated this services by the airtel customer care ,but next day they automatically activated this services. By that i ruined my money & time in every day automatically.
so that i really face the amorous & painful...

Respected Sir,
The Airtel Friends Chat has been activated on my mobile no. [protected] without my consent and the Rs. 30/- was automatically deducted from the balance. I neither send any subscription for this services nor got it renewed. It is very unfair on the part of Airtel to activate and renew these sort of services without the consent from the customer. Moreover, the customer care executive are not picking up the call at 121 so i am unable to contact them. It is a request from Airtel not to harras your customers in order to make the profit for your company please and deactivate this service from my number and give my money back.

Am from Chennai and I had placed a request to port out from Airtel network on 1st February 2011 under MNP.

On 2nd February 2011, I received a message from my desired service provider stating that Airtel has rejected my port our request for legal reasons.

I called up 121 and 198 at least 5 to 6 times and not even one person knew what these 'Legal Reasons' was.

Mine is a Pre-Paid connection and there is no question of any outstanding bill. Moreover, I now have about Rs. 400/- balance, which I am ready to forfeit the same to escape from the torture that Airtel has given me during all these 6 years.
As advised by the Airtel customer care official, I visited (taking half a day's leave) the Airtel customer service office in Adyar. The people there were even funnier. They lead me to a telephone and picked it up and asked me to talk to their back-end team. After about 15 mins of explanations, and proving that I am myself, the guy on the other side of the phone asked me to clear all my dues and make a fresh request along with the proof bill payment. I gently asked that gentleman, do you really generate bills for 'Pre Paid' connections ?? Then the 'Service' representative asked me why did I pick this phone up, because this is only for Post Paid customers. I said, I didn't pick it, it was your officials at the Airtel centre who did it. I was then asked to lift another phone which was meant for Pre Paid customers. A lady on that line promised me that all my problems will be solved by 10:30 PM today. It is already 12:38 AM and nothing has happened.

Today I had received a call from Airtel asking me the reasons why I wanted to leave Airtel. The person who called me tasted some solid reasons why due to the paltry Airtel signal that we enjoy in our office first floor !! He also promised me that the port out issue will be soon resolved..... just waitng in wings.

I have had this Airtel number for the past 6 years and I had innumerable bad experiences with them. I converted this number, which was a post-paid connection to a pre-paid one after enormous billing. I never used to check my bills and used an ECS from my bank account to pay the bills. On random check, I realized that they were milking me to the core. So, decided to convert the number to pre-paid after settling all outstanding bills. They asked me not to use the number for a day so that no more outstanding occur, which I followed with care. Next day, I received a call from Airtel saying that I used the phone and had to pay Rs. 200/- for migrating to pre-paid. I took another leave and visited the Airtel office in Saidapet to make them understand the fact that I never used the mobile the previous day. It took an hour's time of heated debates before they admitted their mistake and convert me as a pre-paid customer.

My tearful story with Airtel does not end there. I had a landline (with broadband) connection with them. That number was previously allotted to some other person and each time I call up the customer care, they would address me with that person's name !!

While signing in for that broadband plan, I was promised that I would get a recharge of Rs. 100/- every month on my Airtel pre-paid mobile number and so filled in the form accordingly. I had that connection for over 5 months (I had to because no other service provider had broadband connection in that area at that time). Not even one month did I receive that promised recharge of Rs. 100/-. But each time I called the Airtel customer care, they maintained that they had duly recharged my account with that Rs. 100/- every month without fail (I still have a call recording to prove this).
Since the Airtel call center officials maintained that they cannot take a request for this complaint, I personally visited an Airtel centre to place a complaint for this. There, to my shock, I realized that the field for the mobile number on which the offer recharge has to be done was blank..... so obviously, the Airtel customer care personnel was lying to me when they said they had duly recharged my mobile number.

I always do a full-talk time recharge of Rs. 777 or Rs. 333 and so it was easy for me to confirm from the Airtel mobile customer care whether I had received any recharge for Rs. 100/-. But to my dismay, they said, they don’t have records of my previous recharges other than the last one !! I was made a tennis ball between the Airtel Mobile customer care and the Airtel Landline customer care.

When another service provider came to my area, I opted for them and closed my Airtel landline and broadband connection. I personally visited the Airtel service centre at Adyar and handed over the telephone, modem and all other paraphernalia and obtained a signed acknowledgement from them. Despite this, I have received at least 10 calls from them asking me to return the telephone instrument and modem.
While settling the bill, I paid the total outstanding less Rs. 500/- for the recharge which they should have been done for 5 months. Now I started receiving collection calls. I had taken this issue with all the highest nodal officers of Airtel Chennai (I still have all the mail correspondences), but in vain. Since I had to make an overseas trip, I decided to pay up that paltry Rs. 500/- and travel with some mental peace.

I still receive call from Airtel with broadband plans 'Specially and Exclusively crafted for me' for re-activating my Landline... I told them... even if Airtel decided to give a broadband connection free-of-cost, I would reject the offer without even giving it a thought....

Since then, I had been desperately waiting for MNP so that I can severe all my ties with Airtel. But they have now rejected my request for 'Legal Reasons', that too on a Pre-Paid mobile connection.

Well, dear Airtel, it is high time that I turned 'Legal' against you.

I'm starting my crusade against Airtel on this 5th day of February 2011.

Requesting all existing and/or previous customers of Airtel who have had such sad experience to join hands with me. May be we can form a registered body to seek justice for all the harassment that we faced and are facing at the hands of Airtel.
...........................
Wish to point out another beauty by Airtel ! Whenever we call the customer care, the first instruction is press 1 for Tamil and 2 for English. Irrespective of whether you choose 1 or 2, the customer care official will speak to you in Tamil !! Then why do you ask the customer to choose the language at the first place ?? !!

Moreover, calls to 198 were charged till about a few weeks.... they seem to have made that free now.... thanks to MNP !!!
............................
I dont say that all other service providers are any better, but my personal experience proved that Airtel is the worst.....

Pramod.

Dear all,

I have taken 1 postpaid connection no is [protected] from your company but on 30 th jan my out going calls have been barred the reason has been given the that my address is not in post paid area of your company but according to communication of your customer care there is no such area
entire non postpaid are a is converted into post paid area your customer care is confirmed that re verification of address will be done latest by 3rd FEB by 9.30 morning my outgoing resumed on 1st of Feb but its again barred on 2nd of feb the reason is the same i have following concerns

1.If my address is not valid as per your company norms why you have activated my no its the violation of TRAI regulation according to TRAI without address confirmation how can you activate a no

2. I have contacted the outlet from which i have taken the connection has not taken my complaint seriously and not responded me the i have repeatedly call there office even they are not picking the no[protected] and they have standard answer that server is not working we are unable to check your status . the address of that outlet is

ANANTA R B ASSOCIATES
AIRTEL EXPRESS OUTLET
G-1GANPATI TOWER VAISHALI NAGAR
JAIPUR

3.I have contacted on customer care also But i have not got proper response also


so i am really harassed by your company if my problem is not resolved latest by 1 pm on 5th feb i will file a case in consumer court as well as in TRAI tribunal regarding violation of rules which your company has done

Respected sir,
I live in a house in sec 44 b block noida, I wanted a new broadband connection with iptv so i contacted airtel company by phone and a person from airtel visits me after 2 days, after discussing the tariff plans and offers i agreed to make an advance new connection application payment to the person and in return he issued me a companies receipt and said that the connection will be given in 3 days.But many days have paased but no person contacted us on our given no then after waiting for a week i contacted airtel customers care and they said that connection cannot be implemented caouse they have some issues with the lines in our sector, and told that the money as 1750rs will be refunded to u soon. till today no one has contacted and return th e money. its now been almost 20 days. the application date is 12 january on my name as
MOHIT MITTAL
Address - house no. 30 , b-block noida

They have done the same thing with many other living in that area.
if they no that they cannot provide service in here then why there sales person book the new connection to meet their targets.


please help in this case i have been visiting many airtel offices but no one seem to give help, they just ask to call on toll free no. of airtel or vist to thi sor that center.

My Airtel SIM got deactivated suddenly without any information. When i called the customer care they are telling that i did not responded to their call for address verification. I didn't get any call or SMS in this regard. The respnose from the customer care is that I should go for new number. Since it is prepaid and having RS1000 on it. I have another post paid mobile no with the same name and address. Looks like some wrong doing happening in this front.

Painfully
Murugan
Ph:- [protected]

I HAVE PURCHASED AIRTEL CONNECTION NO. [protected] FROM THE DEALER SHOP AT 'B' BLOCK MARKET VIVEK VIHAR, DELHI-110 095. AT THE TIME OF PROCUREMENT OF CONNECTION IT WAS ACTIVATED. LATER ON IT WAS INACTIVE FOR THE WANT OF PHOTOGRAPH. SUBSEQUENTLY I HAVE HANDED OVER PHOTOGRAPH AND IDENTITY PROOF ABOUT 10 DAYS BACK BUT THE CONNECTION IS STILL NOT ACTIVATED. ON CONTACTING AIRTEL CUSTOMER CARE THEY HAVE TOLD THAT DOCUMENTS HAVE NOT BEEN SUBMITTED BY THE DEALER. ON CONTACTING THE DEALER, HE BEHAVE VERY RUDLY AND HE TELLS THAT YOU DO WHATEVER YOU CAN. BUT YOU DON'T COME TO MY SHOP. HE PLAYS HIDE AND SHEEK WITH US.

MY GRIEVANCE IS MY CONNECTION SHOULD BE ACTIVATED QUICKLY AND STRICT ACTION AGAINST THE DEALER SHOULD BE TAKEN. HE SHOULD BE BLACK LISTED FROM ALL TELEPHONE/MOBILE COMPANIES. HIS DEALERSHIP SHOULD BE CANCELLED.

I SHALL BE VERY GRATEFUL IS A LESSON BE TAUGHT TO SAID DEALER BY CANCELLING HIS DEALERSHIP.

I would like to bring this issue to your notice.

I used Airtel Broadband services last year. There was serious problem in connection and I had raised several complaints. For personal reasons I had to leave out of town and I wasn’t using this service for 3 months, during this time without solving my problem in connection I have been sent bills after bill for all 2 to 3 months. When I was back to Bangalore I had raised another complaint with Airtel customer care that without usage bills have been raised and asked them to cancel my connection. They suggested to pay half the bill amount and would waive off another half bill on non usage. This was a fair deal and I paid Rs. 1813 during last June and closed the matter. 2 months ago Airtel executive came and collected the instrument and modem as part of connection closure. Now, I am getting threatening calls from Delhi from some advocate Mr. Alok Singh saying I am due to pay Rs1700 if not paid he will file a case at Delhi high court and these calls are flowing in continuously from the number [protected] and saying if I don’t pay that amount they shall accuse me and bring me to court.

I don’t understand does the high court judge has no other major matters to look at? is this the burning issue they want to solve.

When the customer care has given me a waiver why is someone calling and threatening!

He sternly clarifies saying once the connection is cut the customer care shall not be approached for details as they wont maintain any of these concerns raised and now the case is in their hands.

I am forced to ask - When the matter dealt with customer care has no value why at all have a customer care in place. They can have advocates and gundas deal with billing, broadband and all such matters right.

The behaviour from these people has been pathethic.

If this continues I shall have to complaint against Airtel broadband and the person calling to the local police station.

I had an airtel broadband till Jan 2007. I paid the bill, and asked to close the account. After that I left the house. After that, till now I have no idea what went wrong.

Now, in Jan 2011, I requested for a connection, and they asked me to pay 20,000 Rs bill. And threatening me to pay it. I had no idea about that usage, and also I have no proof now that I had closed the connection.

I'm in terrible state of mind, please help me how can I handle this?

Thanks
Gorav

Hi,

My postpaid bill calculation is being wrongly calculated for the past one year, i observed it very lately.
I have raised a complaint with airtel customer care, they have reverted for one month, i have clearly stated them to check for the calculations for the past one year, and they have been very lazy in doing so. If we consumers havnt noticed this kind miss calculations we might loose thousands of valuble hard earned money.

i would request to look into this issue at a high importance.

Thanks,
Vijaya kumar Thorati.

actual mein SIR JI / MADAM JI mera this number [protected] pehle AIRCEL ka tha but porting facility aane ke baad se meine soocha ki mein apna this number AIRTEL mein convert karva luin and isiliye mein[protected] ko meine apne Najdiki AIRTEL SHOP PAR Unique Porting ID Jo Ki 8 Digits Ki Thi Ussey lekar and Apni ID And One Photograph Bhi Lekar gaya and Aapka porting and customer form fill up kar diya wahan par jis ladies or girl ne mera form fill up kiya usne mujhe bataya ki yeh airtel sim 7 working days mein activate ho jayegi and abhi jis sim ko aap (means mein) use kar rahein hain vo deactivate ho jayegi. Agar 7 working ke hisaab se dekha jaye to[protected] ko 03:00 P.M. tak 7 days complete ho jaate hein but iske bich mein 26 january bhi pad rahi hai jiski humari government guested holiday deta hai to agar usey nikaal diya jaaye to 7 Days[protected] ko 03:00 P.M. tak complete hote hain. Meri AIRCEL KI SIM TO[protected] Ko Night Mein 10:00 Baaje Deactivate ho gayi But Abhi Tak Meri AIRTEL Ki SIM abhi Tak achi tarah ACTIVATE Nahi Ho Paayi Hai. Problem Yeh Ho Rahi Hai Ki Mein Apne Mobile Se *121# dial Karke Apne mobile ka balance and validity jaane ki kooshish karta to display mein balance and validity show karne ke bajae yeh show karta hai KI - PLEASE TRY AFTER SOME TIME. yahi nahi balki mein apne iss number (means [protected]) se apne home ke Land-Line Number par Call Karta Huin Call Ho Bhi Rahi And Attend Karne Ke Baad Se Baat Bhi Ho Jaa Rahi Hai But Wahi mein apne Home Ke MTNL Ke Land-Line Number Se Apne Mobil Number (means [protected]) par call karta huin to call nahi ho paa rahi hai balki response yeh milta hai ki yeh AIRCEL KAA NUMBER SATAHAIE ROOP SE SEVAA MEIN NAHI HAI. So Isliye Please MERI HELP KARO HELP NAHI BALKI MERA THIS NUMBER [protected] JALD SE JALD ACTIVATE KAREIN. AAPKI Aati KIRPAA Hogi.
THANKING YOU
NAME : VISHAL
MOBILE NUMBER : [protected]

Dear Sir/Mam,

BELOW IS WHAT MY COMPLAINT WAS TO AIRTEL WHICH WAS LOGGED ON 09/01/2011 AND ALSO THE RESPONSE THAT I GOT FROM THEM :-

Deduction of Amount from the Prepaid Account
Respected Sir/Mam,

My name is Manish Aggarwal and I am a Airtel prepaid connection user with Mobile # [protected](Haryana Circle)...I have been using this Mobile Number for quite a long while now and had no major concerns in the past.But from past few months,almost every single day I am being charged for a service called (AIRTEL LIVE) which is offered by Airtel,for no reason.Despite of contacting Airtel Care END NUMBER of times and requesting them to deactivate this service on this Mobile Number,I am still being charged almost everyday for the same service which surprisingly I HAVE NEVER EVER USED...Every single time when I contact Airtel regarding the same I am being asked to delete some settings from the handset that I use,which unfortunately has NOT DONE any good.THE MOST SUPRISING PART IS THAT WHEN I ASK THE AIRTEL PEOPLE TO DEACTIVATE THIS SERVICE FROM THERE END,I AM TOLD THAT THIS SERVICE CANNOT BE DEACTIVATED FROM THERE END AS ACCORDING TO AIRTEL ONE WILL ONLY BE CHARGED WHEN HE USES THIS SERVICE WHICH IS VERY HUMILIATING AND DISGUSTING AS I HAVE NO PROOF THAT I DO NOT USE THIS SERVICE...I have escalated the issue end number of times in the Custmore Care Dept. but have never been provided with any permanent resolution to this.Every time it is a QUICK FIX that the Customare care dept. gives and few days down the line the same issue reoccurs(That the amount starts getting deducted from my account).Though I only use this Mobile Number as an alternate number as I am not currently residing in Haryana anymore,but still I will be using this number and would like to get this issue sorted out at the earliest as I have already paid A LOT to airtel for something that I've never used.Any assistance from your end would be greatly appriciated..Waiting for a positive response..

Thanking You,
Manish Aggarwal
[protected]@dell.com



Comments

24 days ago by airtelpresence [send email]
Dear Customer,

This is to inform you that your concern listed 09 Jan 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

20 days ago by airtelpresence [send email]
Dear Manish Aggarwal,

I would like to inform you that your concern listed 9 Jan. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to [protected]@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

DEAR SIR/MAM,

DESPITE OF THE ASSURANCE FROM AIRTEL,TO MY UTTER SHOCK AND DISBELIEF THE AMOUNT IS STILL GETTING DEDUCTED FROM MY ACCOUNT ON ALMOST DAILY BASIS AND TODAY AIRTEL CROSSED ALL LIMITS BY DEDUCTING ALMOST RS 31 IN ONE SINGLE DAY FOR THE SAME SERVICE AIRTEL LIVE WHICH I HAVE NEVER EVER USED...JUST TO MAKE SURE THAT THE PROBLEM IS NOT WITH MY HANDSET,I USED A DIFFERENT HANDSET FOR FEW DAYS BUT THE AMOUNT KEPT ON DEDUCTING...THIS HAS REALLY CROSSED ALL THE LIMITS NOW AND I HAVE GIVEN ALLHOPES THAT I WOULD GET ANY RESOLUTION FROM AIRTEL AS THE ASSURANCE THAT WAS GIVEN EARLIER TO ME SEEMS TO BE A ABSOLUTE FAKE...I THINK THIS IS A NEW WAY AIRTEL HAS DISCOVERED TO CHUCK MONEY OUT FROM THE CONSUMERS...THIS IS INDEED VERY HUMILIATING AND SAD THAT THE MANAGEMENT IN AIRTEL IS HELPING AIRTEL LOOSE ITS (SO CALLED) BRAND IMAGE...WE HAVE ABOUT 8-10 AIRTEL CONNNECTIONS WITHIN THE FAMILY,AND THE EXPERIENCE THAT I HAD BY NOW,I DONT THINK I WOULD EVEN WANT TO CONTINUE WITH AIRTEL ANYMORE...AND I'LL MAKE SURE THAT ALL THE AIRTEL CONNECTIONS THAT WE HAVE IN THE FAMILY ARE SWITCHED TO A DIFFERENT SERVICE PROVIDER AND WILL RECOMMEND THE SAME TO OHERS AIRTEL USERS AS WELL THAT I KNOW OFF...I DONT UNDERSTAND WHY CANT AIRTEL FIND A RESOLUTION TO A PROBLEM WHICH AN BE SORTED OUT FROM ONLY THERE END...ANYWAYS I THINK IT WOULD BE SENSELESS EXPECTING A RESOLUTION FROM AIRTEL'S END....THE REASON WHY I AM LOGING A COMPLAINT AGAIN IS THAT FOR ONCE, I WOULD WANT TO TALK TO SOMEONE FROM AIRTEL WHO CAN LOOK INTO THE TRACK RECORD OF WHAT HAS HAPPENED, BEFORE I SWITCH OVER TO A DIFFERENT NETWORK...IT HAS NDEED BEEN A DISASTEROUS EXPERIENCE WITH AIRTEL FOR PAST FEW MONTHS AND I CANNOT BEAR IT ANYMORE...THANK YOU AIRTEL VERY VERY MUCH FOR THE HUMILIATING EXPERIENCE THAT YOU GAVE...I'LL MAKE SURE THAT I DO NOT FORGET THIS EXPERIENCE...

THANKS ANYWAYS,
MANISH AGGARWAL
+91 [protected]
[protected]@dell.com

Dear All,

I purchased AIRTEL-3G-Broadband Data Card ( with 3G plan - supports upto 7.2Mbps)

My number is [protected] - Purchased with Airtel USB 3G Modem E1731

Purchased and activated on 3rd Feb 2011

The connectivity is very slow and it is giving only 132 kbps , when I called the airtel purchased outlet Chrompet they said to call customer care .

When I called customer care one representative told no 3G available in Chennai .

Later supervisor Mr.Saqib spoke to me for 20mins but not resolved

It is pure failure from AIRTEL-NEW - 3G and concern person should take immediate action.

Guys please do not buy Airtel 3G in Chennai .


Regards,
Swami.

DEAR SIR,
For the last one month we are facing problem with Broadband/ IPTV ,as well we have been trying to lodge a complaint with Airtel but always the lines are busy/ netwok is busy.
The complaint we wanted to lodge is poor quality of sound in IPTV and internet has gone too slow even sometimes it stops working.
If there is any problem within the or inside machines are we to suffer.
Please also let me have a reply that are we laible to make payment this month's bill.
yours

i`m senthilkumar my mobile no is [protected] from chennai.my airtel Sim was blocked after 2 weeks due to the retailer dosen`t submit my address proof to the airtel customer.i didn`t get any information from airtel customer care about this address proof before deactivating my Sim .Also 12.01.2011 & 31.01.2011 two times i have been submitted my proofs to the retailer.But now incoming & outgoing calls are cut from airtel.So kindly request you to take neccessary actions to the retailer & activate my sim ASAP..

Hi

I have an airtel mobile number. I got a blank call from this number [protected]. When I called back , the person who receive the phone told me to that I won a prize and ask me to note down this 89911 and also ask me to switched off the cell and remove the sim. But then I disconnected this call immediately.

So request you to take proper action and ensure personal details of the consumer should not be shared with anyone. And please ensure this number is not being cloned.

Thanks
Amar Kumar
[protected]

I undersigned am having the Airtel prepaid no [protected] since Nov 2010.Through this complaint i want to tell that i have been charged Rs 99/- and 30/- on two occasions.I have not asked for the service. like downloading value pack and airtel friendchat service. The message comes and straightway the money is deducted from my account. When called to customer care firstly they make us to wait for at least half an hour and then they transfer the call to higher executive and every time while transferring the call the call gets dissconneted. Ihave request no CBCC[protected] for deducting Rs 99 and request no CBDFC[protected] for deducting Rs 30/- dated 7th January and 2nd February respectively.If the complaints are not looked for i have no choice to change the service provider.
Thanks.
Dr Abhay N Naxane/IOFHS/OFK/Khamaria

I had purchased Airtel digital tv connection in april 2010 online and engineers came to install in month of may 2010, as our society has MDU installed the engineers told me that they wont give me my seperate dish antena and provide connection from the MDU itself. I told them that I want my seperate connection as I have ordered it seperately. But then too they gave me connection from MDU. In the month of Aug. 2010 I had called on 12150 to provide me with my dish antenna, but they demanded Rs. 2,250/- extra for the same, which was quite shocking as I had ordered all the items in a package. Then one of my neighbours had purchased a individual dish tv and he got a seperate connection, hence it appears that airtel has different rules for different peoples and they fool people after taking the money from us. Since then I have been complaining again since last 1 and half month and still no action has been taken. Pinki Katke, Mumbai

MNP rejected by Airtel Prepaid

I requested MNP from my Airtel prepaid to Tata Docomo prepaid on 20-01-11 and got unique porting number AA124395, and my mobile number is.[protected]. I have been told by tata docomo on 27th that airtel has rejected MNP request stating legal obligation.

I have conacted airtel customer care and they have no idea about it and tata docomo says it has been rejected by airtel and they have to approve.

I don't know what are the problems here? First i am a post paid customer of airtel 2years back, last year i cleared all my dues up to last penny and migrated to prepaid [more than 6months back]. Now i am a prepaid customer, I have been using it since 2 years and its on my name.

Now again i have applied for MNP on 30-01-11 to Tata Docomo. Please make sure that no problems will be raised this time. Kindly fix the issue and let me port out to docomo..

Thanks in advance...
KRISHNA MOHAN