[Resolved] Airtel — MNP Fraud | |||
I have two post paid CUG connections with Airtel. (CUG plans but I pay the bills myself).I have been facing network issues for more than 6 months now. I have regularly month on month called the customer care(121 & 198) for the same for which I have been getting answers like it will be handled in 2 days or a week. Once I was even told that a person had been to my office area for survey and it was found that there was network issue for the whole area and so Airtel is planning to resolve the issue by putting up some booster on the tower. Which I think has not been done till date.I face network issues not only in offiece area but also at my residence. So at last I got fed up (similarly many others in my company) with Airtel and decided to quit. We have got a corporate deal now from Vodafone as well.After the MNP was launched I decided to switch over to Vodafone.I completed the formalities with them and also got the portal ID. But later I was informed that my request was rejected by Airtel.When I contacted 198 for the reason I was informed that I was holding a CUG number so I cannot go for MNP.This means that Airtel will not provide any network to the numbers in the areas mentioned above. If the customer is complaining he will be given false assurances. And when we decide to take help from the MNP facility we are not relived by AIRTEL under false claims. I enquired many other SP like Idea, Vodafone, Aircel and it is only AIRTEL that is claiming that CUG numbers cannot be ported.I would really like to know why Airtel is trying to harass customers without providing any better service. Really i would suggest anyone who is working in Chennai MWC area and stay at Tambaram are avoid using Airtel..it is the worst service in the area... Can anyone also let me know who is the ombudsman for Telecom Service issues? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
My name is Vikram Singla. My number is [protected].
I have put Port In request in Airtel via a local agency LRK Groups, New Delhi on Jul 04, 2014. These guys took 250/- in advance in terms of security deposit which is still OK.
I got n number of calls in one month till Aug 04, 2014 stating that they are facing some challenges and every times these guys will demand certain details, which become so irritating when it starts coming twice a day.
Finally I got port out message from my current operator on Aug 04, 2014 and accidentally I was hospitalized because of my face surgery and I was unable to talk. These airtel buggers did not activate my Sim stating n number of reasons.
Even being in hospital, I was out of touch from every body. Then also I am following up with these guys to activate my number but till date no luck. I am being tourchered like anything and every time I calls their customer care they hang up on me and I never gets a reply.
I have put Port In request in Airtel via a local agency LRK Groups, New Delhi on Jul 04, 2014. These guys took 250/- in advance in terms of security deposit which is still OK.
I got n number of calls in one month till Aug 04, 2014 stating that they are facing some challenges and every times these guys will demand certain details, which become so irritating when it starts coming twice a day.
Finally I got port out message from my current operator on Aug 04, 2014 and accidentally I was hospitalized because of my face surgery and I was unable to talk. These airtel buggers did not activate my Sim stating n number of reasons.
Even being in hospital, I was out of touch from every body. Then also I am following up with these guys to activate my number but till date no luck. I am being tourchered like anything and every time I calls their customer care they hang up on me and I never gets a reply.
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I have put Port In request in Airtel via a local agency LRK Groups, New Delhi on Jul 04, 2014. These guys took 250/- in advance in terms of security deposit which is still OK.
I got n number of calls in one month till Aug 04, 2014 stating that they are facing some challenges and every times these guys will demand certain details, which become so irritating when it starts coming twice a day.
Finally I got port out message from my current operator on Aug 04, 2014 and accidentally I was hospitalized because of my face surgery and I was unable to talk. These airtel buggers did not activate my Sim stating n number of reasons.
Even being in hospital, I was out of touch from every body. Then also I am following up with these guys to activate my number but till date no luck. I am being tourchered like anything and every time I calls their customer care they hang up on me and I never gets a reply.