[Resolved]  Airtel Company — unauthorised use of my contact no. [protected] between dt 27.07.12 to dt 08.08.2012

Address:

Dharwad, Karnataka

Respected Sir,

I, Dhananjay Kumar, working in South Western Railway Hubli in Stores Department and I am using airtel no. [protected] since Aug-2008. Last month on dt 10.07.2012 I recharged with Rs 201/- and Rs 98/- (Internet pack) and on dt 18.07.12 I departured from Hubli to my native place UP. In my native place UP, on dt 27.07.12 my SIM Registration Status has been failed, without any alert message/ notice to me. When my brother called to my contact no., that call was being attended to some other person residing in Bangalore. That person told that he has taken this no. from Airtel Office. How is it possible?

On date 27.07.2012 before failure of registration status my balance in SIM was Rs 115/-. Since there was not any Airtel Connection in home and because of that I was not able to call customer care. I returned back to Hubli on 03.08.2012 and on date I called to customer care. From customer care it had been told to me that the no. [protected] is still allotted to my name and address. It had been told to me also that on submission of document proof in Airtel office with a charge of Rs 49/- I can get duplicate SIM with the balance of Rs 115/- and with balance of Internet Pack.

On date 08.08.2012, I submitted document proof with a charge of Rs 125/- in Airtel Office (Mahaveer Communication Hubli) and got duplicate SIM. That SIM has been activated within two hours. In SIM I got Internet balance but I could not get talk time balance of Rs 115/-. I got only Rs 00.83. Many times I called to customer care but they could not able to tell that how our balance have been finished. They oftenly told that I have used to call from my no. after 27.07.12 and on 01.08.12 onwards. It is very very surprise matter that when our SIM registration became failed, how I can call from that SIM.

As per the system, there is 25 digit unique no. which is available on any SIM card and it can easily be activate to any contact no. on that SIM card by filling that SIM card 25 digit no. against that contact no. through the computerized system of any authorized Airtel Office. Based on this it seems that something wrong have been done with my contact no. [protected] in between the date of 27.07.2012 & 08.08.2012 from Airtel Office and our full balance have been consumed.

Sir, it is not only the matter of finishing balance but it is also that somebody might use this by unauthorized means for wrong purpose. It might be for some terrorist activities or the activities against by Law or against of our India also.

Sir, hence I want the full call details between the period of 27.07.2012 to 08.08.2012 and the reason how my SIM registration have been failed without my knowledge/ alert message/notice within a week, failing which I will be compelled to file a complaint (FIR) in Police Station and followed by a case in consumer court against Airtel Company.

This is for your kind information and request for early action please.

Yours faithfully

Dhananjay Kumar
Suma Niwas No. 13 Nehru Nagar Extension
Gadag Road Hubli-580020