Airtel Complaints & Reviews

recent reply to Airtel customer care id [protected]@airtel.in, issue not resolved in 1 years time. Would like to sales head for Hyderabad to have a look at below chain of mails.

Thank you for your email.
As mentioned earlier, i had given Airtel 24 hours time, you have failed to fix my issue, you no longer need to resolve my issue i will change my SIM in the next 48 hours.

Today i had 10 missed calls on my number from your customer care.i have other important work to do other then receiving your calls. Request you not to flood my mobile number and stop calling my number. Fix the issue if you can, if not leave it.I consider Airtel is incompetant in solving a simple issue over a period of one year.

i am not paid your helping airtel technical team to find the cause of the issue so request you to ask your technical team not to call me, i will change my SIM in the next 48 hours, if you can resolve my issue fix it and call me, not before that.

If you have a solution for me within the next 48 hours, i would consider your card, providedAirtel pays me compensation for the inconvenience caused, loss of mental peace, waste of my time and energy in making calls and receiving calls speaking to your customer care people.If not please do not waste your valuable time in resolving my issue.

Thank you for your efforts.

Shambhavi


On Tue, Apr 2, 2013 at 11:15 AM, <[protected]@in.airtel.com> wrote:
Namaste!

We understand from your previous email, expressed concern regarding the inability to make Outgoing calls for STD BSNL landline numbers from your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We understand that this situation must have inconvenienced you.

To address your current concern, we have raised a complaint regarding inability to call STD BSNL landline numbers with the relevant team.

For your reference, the Unique Service Request number is COGCS[protected].

Our team will be contacting you by[protected] with an update on the issue.

We request your co-operation until such time.

airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest.

Please do write in for any further assistance.


Yours Sincerely,
Avinash Doddmani Siddalingappa
Customer Care
Bharti Airtel limited



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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 02/04/2013 02:55:01 AM
Subject: Re: [protected] [|BAL|Qrc101041316041715354920|]

FYI

details for further action:

SIM number [protected] H - 2
Duration of problem ever since i purchased the SIM on 10th April 2012
Location of problem Kondapur hyderabad
Exact address infosys gachibowli campus , everywhere in hyderabad
Originating number [protected]
Destination number [protected], [protected], [protected], [protected], all
Goa BSNL
landline numbers, i have never been able to
make a single call to any landline
ever since i have purchased this SIM
Type of handset samsung galaxy ace GT 5830i
Error message no error msg... number does not get dialed, just
gets ended teh moment i dial any bsnl landline numbers i have tried 0832 as
well as +9132 prefix, nothing is working.
Information about the concern type
Town name


i have no more patience to write to you or waste my time in calling you.So if
you have any more queries have the decency to call me.

Let me know if you can fix this issue within 24 hours, if not i not not need
your assistance any further.i will go for some other provider who can connect
me to landline numbers

Also please send me email id sales manager for hyderabad zone

Thanks.

Shambhavi


On Mon, Apr 1, 2013 at 5:25 PM, <[protected]@in.airtel.com> wrote:
Namaste Shambhavi Verenkar,

Ref: Email dated 01/04/2013, expressing concern regarding the inability to make
Outgoing calls for STD numbers from your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We would like to inform you that the Incoming and Outgoing call services are
active, as per our records.

Hence, we request you to revert with the following details for further action:

SIM number
Duration of problem
Location of problem
Exact address
Originating number
Destination number
Type of handset
Error message
Information about the concern type
Town name

We hope that we have able to address your concern.

Please do write in for any further assistance.


Yours Sincerely,
NAVEEN KUMAR
Customer Care
Bharti Airtel limited



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Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=57B8D92750B1
D72067ACE72955B4D93E414445B13595C0C1C0C0C6C8C1C4C4CBCD3059A0E0276C93FF 9 A
B&refno=Qrc101041316041715354920



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 01/04/2013 04:03:21 PM
Subject: Re: [protected]

This is highly ridiculous i had make this complaint almost a year back and it
is still not fixed.

i had raised a complaint with airtel almost a year back on 15th April 2012 ,
saying i cannot make calls to any STD BSNL landline numbers.I got a from airtel
customer care saying it is resolved.



As on date 1st April 2013 i still cannot make STD calls, this is the limit.I
have been a loyal customer of airtel in the past 10 years inspite of changing
numbers and cities but this response it truly disappointing.

I expected much better service from a reputed telecom provider airtel. I think
its time i should switch to one of your competitors.

Airtel you are now forcing me to
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Dear Sir,

1month before I purchased a 3G Airtel Dongle/data card. It was not activated for 4 weeks. After I put a complaint in this forum. The person who sold it to me came to my home and gave new sim card stating that old sim card has an error. Then new sim card was activated within 1day but internet speed is 0kbps. The moment I connect, speed goes to 120kbps and immendiately after 1min speed goes to 0kbps and stays in 0kbps though the signal strength is 97%.

refer snap shot of my problem

please resolve my problem.
my 3G mobile no: [protected]

Best regards,

Sudheer Kumar
contact: [protected]

I bought an airtel DTH connection online from your site online
I did it on[protected] but till now I did not get any kind of conformation either through mail or phone but the amount 2000/ is deducted from my account
my name is gautham brahma ponnaganti and the transaction id from bank to bharathi airtel cellular payments is MSBH[protected]IGH2921859

my contact no with which I registered is [protected]

when I contact the numbers given no one lifts and all of them just cut my call straight away
really frustrated by the kind of service being provided

I owned an Airtel data card ([protected]) for quite some time and applied for its disconnection as i applied for Airtel Landline Broadband connection.

Please find attached the confirmation mail from Airtel about the cancellation of the number. (Cancellation Mail.pdf) dated 12th Jan 13.
Any one with a minimum level o[censored]nderstanding will presume that his account is closed after this confirmation.

Please find final payment on 25th Jan 13 for this account (Final Settlement.pdf) attached after i got the final bill for this number.

Later on 26th jan 13, i received mail from Airtel stating that as i was a long time customer with Airtel, hence inspite of going for closing this number, convert it to a prepaid account without any conversion charges (see Prepaid Conversion mail.pdf attached). I found the option good and hence i submitted the required docs for prepaid conversion.

After that i never heard anything for a month or so. Then i contact airtel and they informed me that i need to submit those docs hard copy to Airtel store. I did the same and again waited for a long time but never heard anything from airtel about the conversion.

On 24th feb 13, i recieved a bill of Rs. 906 for this number. I was shocked to see this. I called customer care on 5th Mar 13 and they raised a complaint request (Request ID - [protected]) and assured me that someone will call me in next 24 hours for the resolution. More than 10 days passed, no one called me.
Again i called customer care on 14th Mar 13, explained everything to them, then they said that "By mistake, while converting your account from postpaid to prepaid, we reactivated your postpaid number and forgot to deactivate it again and hence you got this bill of Rs.906." He raised another complaint request (request ID[protected] Person who raised this was Chandana ). He said that right away after this call, i will revert this amount back and close your account. I was relieved as i was assured that this issue is finally resolved.

To my shock, on 24th Mar 13, i got another bill for this number with Rs, 906 as previous balance and Rs. 1404 as this month balance and the total bill due for this account as Rs. 2310.

Now please tell me what a consumer is supposed to do and why should he pay a price and time for your software flaws wherein Customer care is not aligned with Billing department and consumer keeps on getting bills even after when customer care confirms the closure of the account.

I talked to customer care multiple times, repeating the same history all the time. They agree to their mistake, confirm me that the amount will be reverted back, but again, next month i get the added bill.

Please help me to get this issue resolve.

Shekhar Khandelwal
[protected]
Bangalore

My Mobile No is [protected].
As soon as I inserted my sim card into a multimedia mobile, Rs. 2 is being deducted at every day on account of email. I registered complain on 31Mar2013

I have been a regular Airtel customer since 6 years now and using Airtel post paid connection (Acc No.[protected]. I had opted for one time advance rental bill plan (Rs. 699). Every time I call customer care, they confirm that my bill plan of advance rental is active. However, Airtel has been deducting Rs. 300 every month as monthly rental. I have been calling to the customer care umpteen times and have conveyed my concerns (some of the many instances has been mentioned for your reference - 29 Jan 2013 -Faisal - complaint reference 76152809, 30 Jan Karan - Ref: [protected], Nodal Officer Saurita Bannerjee, request lodged at website - No. 48974853, 30 Jan - Sangeeta, Another girl today on 2nd April 2013). Even after my several complaints nothing has been done to resolve my complaint. I have requested Airtel every time to adjust the inflated bill amount with my call usage. Instead, they have now disconnected my number. I have spoken to so many representatives at Airtel but seems the brand is interested only in harassing its customers and do not pay attention to their complaints. I had this impression that Airtel is a good brand and their service is the best. But the response of their customer service has been so disgusting that I now plan to port my number to other operator and sue Airtel for the harassment and financial loss incurred to me.

I, Supanun S., mobile no. [protected] have activated the weekly internet bundle for blackberry of rs.100 last night around 7.30pm. My balance has been deducted and I have received a message saying that my request had been sent and that the service will be available within 4 hours. Till now 9.30 am. of the next day the service is not yet available on my blackberry. I called up the customer care twice and was told to call in a toll free number 7070 of which I was told again that this service is not available in my number. This is not the first time this problem is happening.
My last request is that most of the customer care assistants do not communicate in English which makes it really difficult for some o[censored]s to interact. Not only me, but many of the customers are hoping that you would make proper changes on this matter.
Kindly look into the matter immediately.
Thanking you in advance.

Hi Consumer Team
Am from chennai and my airtel account number:[protected]
I have raised nearly 5 compliants for the below mentioned issue,
Complaint Number so for:
[protected]
[protected]
[protected]
[protected]
5)New Complaint number 30113078 on 16/3/2013
This issue is going from December 31'st 2012 to till date
All proofs i have given and attached the bank statment again which has all the details.I received a new bill which the amount is not yet adjusted.

Please read my quire below,

This is regarding my aritel bill for the period 11/nov/2012 to 10/dec/2012

Bill No:[protected]

I have paid the bill on 31/dec/2012(due date) from my airtel account(online) but i got sms from that payment failed.So within a minute i have paid one more time from the site and its was success.

I checked with my bank(chennai branch) they told that both transaction was successfull from bank end and amount went the merchant payment gateway(that is airtel).The bank gave me the payment voucher number [protected] with the trace number for both 076580/080074.

On Mar 24, 2013 airtel asked me for bank certificate and i had given the certificate too.But still they are not adjusting my amount Rs.656.18.Please help me.

Thanks
Prasanna

Have applied for airtel data card on 16th mar 2013. This card was offered to me
Under special plan for hsbc staff. Have received sim for the same the no is [protected] after paying rs 550 according to them I was supposed to get dongal in two days but not yet got. I called them twice in last week but they were unable to answer. I have stopped calling them and I fade up. airtel is least bother about their customers and make us fool. my 450 has gone for toss and apart from that I have been suffered a lot in these days
the person whom I was liaising is Mr jha and arvind cell [protected]

Regards
Vijay
[protected]

I applied for a broadband connection on 28th March, 2013. On 29th March, 2013 I got a message that the request is in process and that airtel will revert to me within 48 hours. It has been more than 72 hours now since I have got any communication from airtel regarding the broadband request. Today when I called at "[protected]" for knowing the status of my request,I was asked to hold;I did so for more than 8 minutes without a word from the other end.
I hope higher authorities take adequate action.
My reference no. is:[protected]

I am using an Airtel prepaid number from July 2008. Recently when i downloaded a app on my smartphone it showed the number registered in the name of Chandan. Although i got it registered in the name of my father Mr. Rajesh Kumar Saxena. Now when i contacted their office, I got the answer that there is no solution to this Problem and the name cannot be changed. It would be a big problem for me in case the sim is lost or is damaged. So kindly help me in getting the number in my name or the original name i.e. my father's. Its the only contact number in all my Contacts and i cannot afford to lose it. I am ready to provide all my original documents again and all the details about this number in last 4.5 yrs.

Myself Mr S N Ramadas, i lost my mobile on 30.03.2013.
My mobile no is [protected].

Kindly lock my mobile/SIM card to prevent misuse.
My current address is 1938, Flat 3B, Daniel's apartment 18th main road.

Kindly do the needful asap.

This is highly ridiculous i had make this complaint almost a year back and it is still not fixed.

i had raised a complaint with airtel almost a year back on 15th April 2012 , saying i cannot make calls to any STD BSNL landline numbers.I got a from airtel customer care saying it is resolved.

As on date 1st April 2013 i still cannot make STD calls, this is the limit.I have been a loyal customer of airtel in the...

Airtel executive committed to provide special postpaid plan post MNP request. Activated a different plan and cheated me. Totally shocked by this behaviour of MNC like Airtel.

i am krishnamoorthi . i purchased one Airtel data Card from airtel show room address ( No 170, Nsr Road, Saibaba Colony, Coimbatore - 641011) on 21st march 2013. tey told the scheme they provide as data card and scheme worth 1500+30 rupees for 10GB plan and it is post paid plan (Data Card number which i bought is - [protected] ). they told me that first one month u have free usage of 10GB after that u want to pay the bill amount of 1500 from 2nd month end. but they get 1530 rupees from me and they activated me 950 rupees plan and there is no free usage . i have contacted that rep Vivek and his office manager many times. but they told told we wont do any thing and we wont refund the balance amount also. then i called that rep vivek and ask about my problem to solve but he scold me in very bad and worst words. i am going to put a case on him . please dont buy any product from airtel. its a fraud company. that airtel office number - [protected], manager number - [protected], Rep Vivek number - ([protected],[protected],[protected]). airtel is no giving respect to their customers and they using bad words. avoid airtel. if any one using airtel hereafter then u also will get scold by that airtel people one day sure. airtel is not fit for this job.

Dear Concern,
my customer I d is [protected],FROM DIGITEL TV Nitin Ahuja (Telephone #[protected])called me several time in March for recharge the Digital TV. we have some nice scheme if you recharge for 1620 for the whole year. We will give you whole year pack in the same package which you have presently watching (i stopped digital tv since last 8-10 month). Although i was not in mood to recharge but he insist me serval time to recharge now and get the benefit of one year subscription. i recheck him regarding the same, he double assure me that you don't worry about the tenure of the subscription.

I recharged on 31st March, 2013 for the Rs. 1620 for the whole year but when i got the message from Airtel the period is valid on for 8 months. i was shocked to see the SMS and I called the customer care centre for complaining the same but he stately refused that there is no scheme like this but he cut down my phone while saying that your voice is not coming. This is thing which Air Tel people are doing with their customers. Kindly look into the matter and increase the validity of my subscription.

THANKS
Nitin Ahuja AIRTEL ID [protected] PHONE NO [protected]

Airtel with its worst services has totally devastated me with its 3g services ,these guys who work in airtel are least bothered about the work and most interested in playing holi and diwali with their bosses , i have no words to abuse its 3g services i am suffering from 7 days spent 3000 rs on this connection of airtel 3g i have been varified 3 times daily these bunch of crooks say that it would be activated next day and tomorrow never comes its a big mistake to buy airtel 3g .

I had booked Airtel DTH on 29.3.13 through online and the booking id is 193742 and the transaction id is "[protected]". But still as of now My customer id has not been created .
I have been trying the customer care for installation details but when I ask them about Installation they disconnect the call and this has happened for more than 20 times. I have recorded every thing the customer care people told me.

They say they would transfer the call but they immediately disconnect the call. It has been horrible enough to wait long enough to catch the person and they are not responding and simply disconnect the call.
I need information as to when the installation will happen and when the customer id will be created.

Please respond immediately
Regards,
Hemalatha S

Bharti Airtel is in habit of repetetive frauds to harass me In case of no service and payment frauds. Mine lalndline number is [protected] and I am user of broadband and laldline services.

They are forcing me to pay bill for which i do not receive services. They have excuse of giving small discount and then charge huge remaining amount for no service. My connection is still victim of voice disturbance and intermittent sync, but they are forcing me to pay bill. I am not prreffering to switch to other service provider as my connection is old and economical but I can not pay for services which I have not used. Retention department people from airtel also told me to disconnect connection many times. They all are stupid with no attiquetes.

One more thing, I was about to cancel connection due to poor services, but collection department told me to pay samll bill after discount of Rs 290 in March 2013, they write this in receipt and sign it but now refused to give same. I can upload the scanned copy if required, I called them 15 times but in vain. Name of persons are Ravinder and sahil from collection department. My phone number is [protected] for contact.


I request consumer court to take strict action against them and provide me compensation for bad services and false promises asap.

Hi,
in regards to the complaint with reference number 29464422. an engineer has
come to our home after have big go with customer care and technical
assistance number provided. there after engineer has given wrong resolution
which is also quoted with reference number 29476907. now after finishing
all this guy named Adarash bearing phone number [protected] from the
regional office has called and spoke in rude manner that we will not do
today i.e..[protected] which is the official stipulated SLA time. agreed
and had warned me that to do escalations as many i can. so hope you can
help in this regards or else let me know to whom to escalate.

Note:- I am losing my daily burning rate of 15 rs as still the relay has
not been resumed.