[Resolved]  Airtel — Miscommitment by Customer care representative and Overcharge regarding Mobile No: [protected]

Address:

Central Delhi, Delhi

Dear sir,

Please look into this matter. I am completely stunned with the response that i recieved from Airtel. I am not ready to pay this amount and I am very disappointed with the service I m getting call regularly regarding this. Please guide me what i can do. They are not ready to listen recording when their representative commited fake details for which i have charged. Hope i will get satisfactory response from your side.

Regards,
Ravinder sajwan
[protected]





Subject: Re: COMPLAINT REGARDING AIRTEL BILL OF MOBILE NO: [protected] [|BAL|[protected]|[protected]|] From: [protected]@airtel.in Thu, 31 Mar 2011 12:14:29 To: You and others Cc: Bcc:
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Dear Mr. Sajwan,

This has reference for your Airtel mobile number [protected].

Thank you for your email to Airtel and the opportunity to assist you.

We would like to inform you that we have already captured your complaint regarding the bill discrepancy via reference number 36658446 and our concern team will revert

you by 01 Apr 2011.

Hence, we request you to cooperate until such time.

We hope that this response has addressed your query suitably.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at [protected]@in.airtel.com. You can

get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved.

You may send an email at Nodalofficer.[protected]@airtel.in, or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to

your complaint in 10 working days. If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in, or you may call at

[protected] from 9:30 AM to 6:30 PM Monday to Friday.

Warm Regards
Rahul Sahdev
Nodal Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@hdfclife.in
To: [protected]@airtel.in
Cc:
Sent: 29/03/2011 10:57:10
Subject: Fw: Complaint regarding airtel bill of mobile no: [protected]

Dear Officer,


Kindly look into the matter.




On Mon, 28 Mar 2011 17:00:52 +0530 " RAVINDER SAJWAN"[protected]@hdfclife.in wrote


Dear Ombudsperson,


I am airtel mobile service user of above mentioned mobile number: [protected]. I
am very gunuine with Airtel and was using airtel happily and i did not make any
default in payment of airtel bill. I am using this number from more then 2 yr.
This is my first bad experience with airtel and have faith that my problem will
get resolved. Problem is mentioned below:

* On 5 March 2011 I got an sms from AIRTEL REGARING Airtel 3 g service. I got
exited and called up airtel customer care representative Named MR VIVEK
intraction id is[protected] regarding this. They give me detail of schemes i
opted for 200 rs scheme of 3g in which i was offered 200 mb usage i said ok.
But i told that i am already using gprs service of airtel of Rs 98/- with the
usage limit of 2 gb download and unlimited usage. they suggested me that not to
deactivate that service also. when you want to good speed then choose option
dual mode on your network mode and for basic use you can choose gprs by
selecting gsm mode. On dual mode you will get 250 mb usage and with gsm mode
you will divert to gprs mode with 98 rs worth.

Then i activated 3 g service worth 200 rs and gprs worth 98.. and use the same
on my daily usage. I have nt used 3g service for more then 50 mb usage. I
basically use gprs connection.
after 10 day i got an sms that i have crossed my limit of 3100. i got worried
and called up your customer care and talked with Jatin sharma dated 17 march 11
and intraction id is[protected] i which i was told that there was no such
scheme. he informed me that i cant use both service of gprs and 3g
simaltonously. and i was charged as per 3g tarrif rate.
I told them immidiatelly to take some action regarding miscommitment done by
your representative and i told them that to activate my previous 98 rs
unlimited connection they told me that scheme is vanished from airtel. I am a
sales guy and i need internet connection thats y i activated 198 connection for
same 2 gb usage.

on 23 march 11 i again got an sms that my usage is approx 5100. again i talked
with Manju and intraction id is[protected] in which i explained each thing to
them they told me to be patiece and we will cut down the charges which is
included in my bill but let the bill generate first. Yesterday i got sms
regarding bill payment of 10600/-.
I want a complete solution.


QUESTION : why should i charge 10000 when my credit limit is 3100/-?

QUESTION : Why should i pay this amount when the fault is on your customer care
persons behalf.?



QUESTION : What is my fault.

Question : Why should i pay 198 for same usage which i previously paying rs 98
only?


Please take some action and suggest some solution as early as possble. I will
not pay my bill unless it get resolved.




Thanks and Regards,

Ravinder Sajwan

Contact Number-[protected]