Airtel — Deactivation of airtel sim without any reason | |||
Sir i m using airtel prepaid connection with cell no. [protected] from last 4years. I m a student so i remain outside for 4month. My sim card validity was til june 2012 & i used to recharge my no. Online when its validity is about to exhaust. But last week my sim was deactivated without any reason. I m in chandigarh so i called their no. [protected] but in vain. No doesnt exist. I ALSO SUBMITTED DOCUMENTS TWICE WHEN COMPANY PUBLISHED NOTICE IN NEWS PAPER. But still they deactivated it. Plz help me. Because next week after completing my exam i m going home(j&k) & dont want to loose my number. Plz plz.. With regards ABDUL BASIT contact no. [protected] Was this information helpful? | |||
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AirTel — Deactivation Of Sim Without Reason
I purchased Airtel prepaid connection no [protected]. Companey barred my services withont any reason inspite i went n submitted my documents to airtel office at Jawahar Marg in Indore which were already in order (as told by the attending officer). They started my services again and i hoped everything working fine got my sim recharged then suddenly deleted my no from server without any notice taking all my balance and number.AirTel — SIM Deactivated w/o any reason
Recently I am experiencing an awful situation with AirTel, of which still I have no clue why.Following is the details-
Issue- my number # [protected] suddenly at the stroke of midnight after 12 am on 3rd Sep, 2010 shows no "network Coverage".
What I have done- I restarted my Nokia N82 cell & then it came back with the error- 'SIM card registration failed'. When I tried calling to my number from other number it replies with IVR- 'invalid number'.
I have done a recharge of Rs, 160/- on 2nd Sep, 2010 for which I also got full TalkTime.
Regarding this called up customer support at - # [protected]. .. there I spoke with a rep. called Shaugata. He was unable to speak properly. I stayed on call for over 18 mins. when finally he said that my card is blocked & I need to replace it & then wanted me to stay on line to speak with his senior, but after staying on hold then the call was disconnected by AirTel.
My concern-
Why do I have to change my cell all of a sudden?
Why was my SIM blocked all of a sudden at the calender date 3rd Sep. 2010, when I was using this phone over 10 yrs now w/o issues?
When would I have an operational SIM with me(currently I am traveling & now In Delhi)?
I have done regular follow up over the phone & over email (I have records of all)... However, there has not yet been a proper response from Airtel..
Thanks & Regards,
Amitesh
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Airtel Prepaid — sim card deactivated without any reason
Dear Sir,Iam murali and my num is [protected]. iam using this airtel prepaid number for the past 4-5yrs. But recently i got a msg saying my sim was rejected. when enquired i got a msg that my name has not been registered. I have purchased the card after submitting all address proof and other neccessary documents. so how could such a reputed company give such a lame reason and that too if it is the case it took 5 yrs to check that. Even in that case they should have made a call to verify and asked to submit my documents again. Either the customer service officer is not clear with wat to do.
i spoke to 2 Customer service officer and they both have 2 different solutions for this problem. 1st guy misguided me and as a result i have to purchase a new sim. Finaly i lost the reliability on Airtel and looking forward for another better network. At the end of the day the sufferer and looser is myself even after buying new sim for the same num i have to wait for 5 days to get activated . These kind of problems and uncapable customer service officers can be seen only here just because people like me find a solution but doest take initiatives to correct the mistakes commited by the company.
anyway hope my service comments doesnt turns anything good to me from company side but atleast it will help them to know their standards.
With Regards
Muralirajan