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[Resolved]  Airtel — deduction

refenrance number- PR[protected]
Takdir Singh Ruhil

Today in the afternoon all of sudden my phone account balance was deducted of Rs. 34 without my consent on calling customer care for refund and asking why this has happened they told it is some kind of auto renewal. . i want it back.

it was closed without any information
Complaint marked as Resolved 2016-11-01 20:32:31
Verified Support
Airtel Customer Care's response Feb 14, 2013
Namaste Mr. Thomas,

We would like to inform you that your concern listed 28 Jan. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com?

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Complaint comments  14 Comments     Updated: Share0Tweet0

Comments

Sir,
This is to inform that this people after complaining so many times they are deducting recharge amount from the account without the customers consent.this becomes a theft and also informing you about this they have made the deduction.and they say it is the value added service.
please revert.

p.v.anil kumar
mumbai
I am your customer for the last 6 years & my mobile no is [protected]. Yesterday i have done a recharge of rs. 60 & when i got up today in the morning my balance was just rs 10. Directly Rs 50 was deducted from my account. I called up the customer care at 121 the executive name was mahesh i told him regarding this he told me that it was dedeucted because you have activate cricket match score services on 13 september. I told him i have not activate the service & i was receiving the message of cricket yesterday he told sir we cannot do anything regarding this i told him to give to his senior than a lady took the call her name was jyoti. she also said the same thing & gave me a no. of some nodal officer of airtel the no. was [protected] when i was calling on this no. it was coming busy & my balance was getting deducted. The same thing happened last week Rs. 4 was deducted & when i called customer care Rs. 4 was given back & they said it was mistakenly done. I think you people are making fool of your customer by deducting such amounts either refund my amount or i will surely be going for a legal case against airtel in the consumer court. I need your reply in next 24 Hours. Hope i will get my money back.

NAVED AGHA
[protected]
am your customer for the last 6 years & my mobile no is [protected]. Yesterday i have done a recharge of rs. 60 & when i got up today in the morning my balance was just rs 10. Directly Rs 50 was deducted from my account. I called up the customer care at 121 the executive name was mahesh i told him regarding this he told me that it was dedeucted because you have activate cricket match score services on 13 september. I told him i have not activate the service & i was receiving the message of cricket yesterday he told sir we cannot do anything regarding this i told him to give to his senior than a lady took the call her name was jyoti. she also said the same thing & gave me a no. of some nodal officer of airtel the no. was [protected] when i was calling on this no. it was coming busy & my balance was getting deducted. The same thing happened last week Rs. 4 was deducted & when i called customer care Rs. 4 was given back & they said it was mistakenly done. I think you people are making fool of your customer by deducting such amounts either refund my amount or i will surely be going for a legal case against airtel in the consumer court. I need your reply in next 24 Hours. Hope i will get my money back.

NAVED AGHA
[protected]

NOKIA / 2600 — Not to deduct my balance re : cricket news

To
The Vodafone Customer Care
Kolkata

Sir,

I would like to inform you that frequently deduct my balance amount each and every moment from your Vodafone. Please not to deducte my balance regarding the IPL Cricket news. I do not need any information.

Pl. do the needful.

Thanks

Manas Kumar Nath
Hi Manas,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yhe9mmm and we’d be happy to help.

Regards,
Vodafone Customer Care.
Respected sir

I want to complain against airtel company regarding deduction in my account.([protected])Sir whenever I reload more than 200 in my number,they always start different services without my request or my knowledge.This evening same thing happened,they send me message to open as I open the message it was about mp3 tone,but right nowI am using simple nokia 2600,its not supporting mp3.so I cut it off.after few seconds I received another message that u have charged 99 RS.SO many times I have already compained to airtel why they charged me fake whenever I recharge more than 200 rs.in some occasion they Have return my money.and if I reload 20 rs I never received or start automatic any service from airtel. i don’t know how many peoples facing the same problems.this time I want to alert everyone be careful if simply

Airtel charged for any service without customer request.







Vikas Sharma

Airtel — Starting services on my phone without knowledge even after complaining to them week after week after week

Hi,

I own a no. for the past couple of years. I never bothered to notice until sometime back that I was getting random alerts from movies to jobs to cricket.

In the past 10 days, I have checked with the Airtel 121 Start Stop services, and I have the SMS from them that confirms that I do not have any Value Added Services. However, when I called customer service (every time they charge me for talking to a representative too), they said I had 5 services activated on my phone. I have not started any service, and the customer service representative replies "our servers had a problem". They started billing me for random things because their server had a problem.

After following up twice already, and getting confirmations that all services are deactivated, I checked with them again. The representative this time, Manjit Singh, claims that I have a new service activated called Bollywood alert. Its funny because I am getting cricket alerts at the moment. On asking them, how did it start, he says, his computers are down but he knows that this service was activated on Aug 1, 2010!! I asked for the manager, he says manager is not available and hangs up the phone. Mind you, again this call was billable.

I have absolutely no idea of how much money has been taken out of my account without my knowledge. Even though as per law, no services can be activated on a phone line without customer approval, they still randomly keep starting services. I am a businessman, and time is very expensive for me. i keep wasting time following up with the representatives and still they continue cheating.

Ankur Mehta
i have contacted airtel customer care to deactivate my mms subscription which is deducting rs 2 a day i have told them three times but they not yet responsed or deactivated the subscription mo no:[protected]

AirTel — Activation of a service and deducting money (in the name of auto renewal) without customers' knowledge

I have airtel prepaid connection on my mobile. Recently i have been charged for a service( madhavan blog) which i have not chosen and this is being auto renewed without my knowledge.So kindly do the needful.


mobile no: [protected]
I have airtel prepaid connection on my mobile. My mobile no.[protected].Recently i have been charged for a service( realstate) which i have not chosen and this is being auto renewed without my knowledge.So kindly do the needful.when i called on 12116 on deactivation on this service then i get response through IVRS that there is no VAS service activated on this no.Kindly suggest me what to do.
hi
this is Anil Thomas and my no is [protected] ,Airtel have charge Rs 40 on 30.12.112 for downloading Hot seller Zone from airtel which i never opened and downloaded, I have tried to connect customer care but no use.
Hi,
This is Anil Thomas. My number is [protected].
First of all I would like to thank the Consumer Complain Forum who is helping the people in very effective way. I have filed 2 complaints through the forum and I have got the justice.

Today again I am filing the complaint against my Airtel subscriber. I am the regular user of internet mobile as in today's fast world it is necessary to contact with fast moving world. Yesterday while browsing I have lost Rs 25 even I have unlimited( 600 MB with 20 days validity) internet mobile connection for downloading Games Club. which I have not downloaded as I am not sick about this kind of scrap subscription. I am tried to contact the customer care but remain unable to get the customer care executive. I am tired of this procedure that why these people deduct the money when we are just going through over that scrap links. Going through over this kind of links is not meant that we are agreed to download that garbage material.

Please help me to get the justice
This is Mr.Varun and my no. is [protected], airtel has charged Rs.40 on 04/03/2013 for downloading hot seller zone from airtel which i never opened or browsed & downloaded.i tried to speak to the customer care...a lady attended she cut the call purposely and deactivated my voice help or technical support and now i am unable to call the customer care from my phone...even though i called i am unable to directly speak to the respective person.
worst and pathetic service. robbed money from their own customer ...

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