[Resolved] Airtel — Delay In Port Out | |||
Hello, I have a Airtel Prepaid number. I want to PORT out my number from AIRTEL to VODAFONE due to network problem.I had given a request for PORTING my number to Vodafone at Vodafone store with proper documents and ID proof's. They said that my number will be PORTED within 7 days. I got the new SIM also and it will get activated as soon as AIRTEL discontinues the services from there side, as said by the VODAFONE Store staff. It's been 10 days now that my number has not yet PORTED to VODAFONE, every time I call AIRTEL Customer Care, to know my Status of Porting they say that the request is under process or sometimes they say that it has been cancelled by me which is NOT true. I got a call from Airtel team, they were asking me the reason of porting out. I said that i am facing so much of network issue that's why i want to my number. They said that we'll sort out the problem as soon as they can and asked me to cancel the PORTING request. I said i'll cancel the request If and only if they can do something with the 7days time which i have got from VODAFONE to port out my number. The representative replied that he'll look into the concern and will try to resolve the problem. Yesterday, when i again called up customer care, that time they said that i have cancelled the complain from my side which i have not. Everytime i call the customer care i am hearing a new excuse from their side. Some say that there is NO DATA regarding porting, some say my number will get ported out soon, some says that I have cancelled the request from my side. I have registered a complain with AIRTEL regarding the clarification with this issue. They registered my complain with complain number: CMPRO[protected] and assured me that i'll get a call back from there side by 18th July 2012. But still i have not received any call back from them. I am very much unhappy with their services at this point of time. Airtel doesn't know how to treat their customers. Kindly look into this matter and help me to get out of this. Regards: Archit Mathur Mobile No: [protected] E-Mail ID: [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Airtel — very delayed sorting out of complaint
for the last 15 days my internet connection and the landline both are giving problems and the complaints have been lodged in the airtel customer care centre for 4-5 times but the response is not satisfactory. They fix the landline but internet connection is still not working. I have to bear losses due to this in both business and my personal life so i want the company to be dealt about it as it has not been the first time when it happened and they should give rebate for these days on the bill.