[Resolved] Airtel — Airtel Complaints - COMPLAINT AGAINST AIRTEL RECOVERY AGENT | |||
Dear Sir, I had a personal number [protected]. i pay rs500 refundable fee against this. my credit limit was rs1100 but they rase a bill of rupee rs3000 for the month. I was not in the condition to pay the bill at the same time. then airtel stop my services. I was waiting for the call from airtel, so i can talk to them about my bill and my refundable amount of rs. 500 , so i can pay the rest of the amount. but suddenly after a month i received calls from my friends and even from my boss that Airtel agents calling us that you didn't pay the amount. and the agents said them that their numbers are given by me as reference number. Why i give my boss number as reference number. i already give my tata number to airtel as reference number while purchasing the sim. but i don't know why they do this. after calling all my friends they called me for the payment. i raise the question , why didn't you people call me for the payment and talk about the payment issue . they said if you pay the amount then we will call your boss and say sorry on behalf of airtel. but they didn't ready to adjust my refundable money. I pay rs,2000 in the store cuz i am not able to believe their words. so they called me again and said that you just paid rs,2000 . i just said , 1st call to my boss and whoever they called and say sorry to them and i will pay rest of the amount at the same time. but they didn't ready to call to them. After 2 or 3 days i received calls from [protected] different agents. that i have to pay rs,1650. but they didn't ready to talk about their rubbish calls to my relative and family and they do the same again. after 2 or 3 calls they ready to adjust my refundable amount and pay rs 1250 but they didn't ready to send me the copy of the settlement as they said and my last billing details , as they promise me to mail me at the moment of call they are doing. they are not ready to tell that how and when i get the NOC of the number. now i start receiving the notice of the court on behalf of airtel. Even i payed the amount just 15-20 days ago. They try to treat loyal customer as cheater, even customer ready to pay. You just imagine that till the date i used the airtel number , i pay in advance. my history of the bill was very good. but still airtel doing this. I am complaining here to see the complaint like me - https://www.consumercomplaints.in/complaints/airtel-c350749.html Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
AirTel — agent used call records to call friends and family
I have been a customer of Airtel broadband and landline for more than 2 years. I changed my mobile number a few months months ago and gave Airtel customer care agents the new number whenever I called them. Yet they had not updated my current working numbers.Recently I was unable to pay my bill and got reminders from Airtel. But after about a month, my airtel landline phone was also disconnected temporarily by Airtel due to non-payment.
However, Airtel did have my permanent address as well as my email address.
On the 23rd of December 2011, instead of contacting me, an agent from the collection agency representing Airtel made calls to one of my relatives. The relative informed me about it and I called the agent on the same number. The agent said, he had access to all the records of outgoing calls we make from 'my' Airtel landline phone. He had chosen three of the numbers we(my family) frequently make calls to from the Airtel landline and called up one of the numbers.
Airtel does not have rights to provide other parties with such information. Even Airtel does not have the rights to call the people we contact through our landline phone personally. The fact that the agent had used such records without any sort of permission shocked everyone around me.
The same evening I requested that my Airtel broadband and landline connection to be terminated. On the 24th of December 2011, a person from the Retention department of Airtel. I insisted that my landline and broadband connections may be terminated. He accepted it. He also tracked down the name of the collection agent I'd spoken with the previous day. Additionally he promised to escalate the issue & that necessary action would be taken within 48 hours regarding the agent's action and the insecurity of my records maintained by Airtel and that I would be informed about it.
But as on 27th december 2011, I have not received intimation if any action was taken. So I called the Airtel customer care and was informed that the person from the retention department had closed my request for cancellation stating that I had accepted to being retained as a customer, which I definitely did not.
Then my call was transferred to a manager who confirmed it and spoke only about the termination request but not the breach of integrity and privacy. Finally she took a complaint about the person from the retention dept. having untruthfully maligned my termination request. She went on to state that the issue was resolved from her end, which was also certainly wrong and misleading.
I am considering legal action against Airtel to ensure that more people do not have to suffer from anguish, agony, embarrassment, loss of credibility and other negative effects because of the irresponsible actions of the mentioned company.
Hi,
I am Dhinesh. I used a personal airtel
postpaid number [protected]. I got unwanted calls to that number from previous user's relation. so i requested to customer care to give an alternate number. so they asked to pay the bill and will provide the new number. I accepted their condition. I received my bill. But in my previous bills they gave a discount for my bill charges. but last bill didn't have discount. so i requested for discount. They also accepted my request. but still they didn't reduce my bill. then after a month i received calls from my friends, colleagues and my relatives that Airtel agents calling us that you didn't pay the amount.and the agents said them that their numbers are given by me as reference number. but i gave my aircel number as reference number while purchasing the sim. They called to my cousin and they asked her, what is the relationship between you both. They used hard words to my cousin. why they behaving like this? They had my alternate number. Then why they called to relatives and my friends? Now what can i do?
I am Dhinesh. I used a personal airtel
postpaid number [protected]. I got unwanted calls to that number from previous user's relation. so i requested to customer care to give an alternate number. so they asked to pay the bill and will provide the new number. I accepted their condition. I received my bill. But in my previous bills they gave a discount for my bill charges. but last bill didn't have discount. so i requested for discount. They also accepted my request. but still they didn't reduce my bill. then after a month i received calls from my friends, colleagues and my relatives that Airtel agents calling us that you didn't pay the amount.and the agents said them that their numbers are given by me as reference number. but i gave my aircel number as reference number while purchasing the sim. They called to my cousin and they asked her, what is the relationship between you both. They used hard words to my cousin. why they behaving like this? They had my alternate number. Then why they called to relatives and my friends? Now what can i do?
Hi,
I am Dhinesh. I used a personal airtel
postpaid number [protected]. I got unwanted calls to that number from previous user's relation. so i requested to customer care to give an alternate number. so they asked to pay the bill and will provide the new number. I accepted their condition. I received my bill. But in my previous bills they gave a discount for my bill charges. but last bill didn't have discount. so i requested for discount. They also accepted my request. but still they didn't reduce my bill. then after a month i received calls from my friends, colleagues and my relatives that Airtel agents calling us that you didn't pay the amount.and the agents said them that their numbers are given by me as reference number. but i gave my aircel number as reference number while purchasing the sim. They called to my cousin and they asked her, what is the relationship between you both. They used hard words to my cousin. why they behaving like this? They had my alternate number. Then why they called to relatives and my friends? Now what can i do?
https://www.consumercomplaints.in/my-complaints.htmlairtel-delhi-north-delhi-delhi-c432533.html#c1894365
I am Dhinesh. I used a personal airtel postpaid number [protected]. I got unwanted calls to this number from previous user's relation. so i requested you to give an alternate number. so they asked to pay the bill and will provide the new number. I accepted their condition. I received my bill. But in my previous bills they gave a discount for my bill charges. but last bill didn't have discount. so i requested for discount. They also accepted my request. but still they didn't give discount on my bill.
Then after a month i received calls from my friends, colleagues and my relatives that Airtel agents calling us that you didn't pay the amount.and the agents said them that their numbers are given by me as reference number. but i gave my aircel number as reference number while purchasing the sim. They called to my cousin and they asked her, what is the relationship between you both. They used hard words to my cousin. why they behaving like this? They had my alternate number. Then why they called to relatives and my friends? Now what can i do?
i kindly request u to do me a favour.
I am Dhinesh. I used a personal airtel
postpaid number [protected]. I got unwanted calls to that number from previous user's relation. so i requested to customer care to give an alternate number. so they asked to pay the bill and will provide the new number. I accepted their condition. I received my bill. But in my previous bills they gave a discount for my bill charges. but last bill didn't have discount. so i requested for discount. They also accepted my request. but still they didn't reduce my bill. then after a month i received calls from my friends, colleagues and my relatives that Airtel agents calling us that you didn't pay the amount.and the agents said them that their numbers are given by me as reference number. but i gave my aircel number as reference number while purchasing the sim. They called to my cousin and they asked her, what is the relationship between you both. They used hard words to my cousin. why they behaving like this? They had my alternate number. Then why they called to relatives and my friends? Now what can i do?
https://www.consumercomplaints.in/my-complaints.htmlairtel-delhi-north-delhi-delhi-c432533.html#c1894365
I am Dhinesh. I used a personal airtel postpaid number [protected]. I got unwanted calls to this number from previous user's relation. so i requested you to give an alternate number. so they asked to pay the bill and will provide the new number. I accepted their condition. I received my bill. But in my previous bills they gave a discount for my bill charges. but last bill didn't have discount. so i requested for discount. They also accepted my request. but still they didn't give discount on my bill.
Then after a month i received calls from my friends, colleagues and my relatives that Airtel agents calling us that you didn't pay the amount.and the agents said them that their numbers are given by me as reference number. but i gave my aircel number as reference number while purchasing the sim. They called to my cousin and they asked her, what is the relationship between you both. They used hard words to my cousin. why they behaving like this? They had my alternate number. Then why they called to relatives and my friends? Now what can i do?
i kindly request u to do me a favour.
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