[Resolved]  Airtel Digital TV — Connection not installed

Address:

Bangalore, Karnataka

I purchased a LG LCD last month with that I got Airtel digital TV activation kit. I called Airtel digital TV toll free number and got my customer ID [protected]. I also recharged my digital TV account with Rs440 North Pack and this was confirmed to me by the Airtel digital TV customer care executive.

Before, talking to the executive, I followed the IVR instructions, as per which, it asked for my “Activation Voucher” number. I entered that number and the IVR relayed the following information back to me after this I still kept calling the customer care number and when after almost 10 unsuccessful trials I got to speak with an executive, who told me that “your activation kit 16 digit numbers is already activated. However it is not reflecting in system”. They also confirmed that activation kit Sr no. [protected] is activated against my customer ID [protected]. Airtel digital TV customer care executive told me that they had already sent a mail to the concerned department to resolve the issue and activate the connection on high priority and that I will receive a call from them in the next 12 hours. This incident happened on the 28th of April and it is 2nd of May today, I haven’t received any call.

I have been following-up with Airtel, since long time now and every time I call Airtel, I am told the same thing that the Concerned Department will get back to me, but the concerned department has not got in touch with me till now. I am still waiting for the activation and installation.

Now, whenever I call the customer care number and explain the situation to the executives then they just put me on long hold or forward the call to somewhere else, and the call gets disconnect after some time and I don’t get to speak to anyone.

This has happened for more than 20 times and is really annoying. Please help me in getting the connection.

Rajiv Tiwari
Phone – [protected]
rajiv.[protected]@gmail.com