[Resolved]  Airtel Digital TV — Pathetic Customer Support

Since Last four i'm calling toll free number to register complaint but after dialling when time come to talk to a customer excecutive has wait for long but does'nt come its really patheic its almost five days i spending a lot of time to call custromer service, my complaint is my digtial is not working feel the aligment has gone wrong that help i'm calling saying that we r the valuable customer doesn't mean we valued need resolution same on urgent basis

Hi

I work in a company called Vodafone and do understand matters send through this media works really well and hence I am writing to you. Hope someone will read the mail and take some action.

I went to this Store in Patna (Aditya Vision) to buy a Airtel Digital TV ([protected]) on 24th October with my family on eve of Dhantaras. The Airtel representative explained me about the available subscription packages and I choosed one he explained to me Economy = Value + 35 channels. As per him the annual charge for the same subscription was Rs. 2000/- and I would have to pay for anything extra that I want. But little did I know I am committing a crime that I will have to pay my peace with. Thereafter started my wooes and ironies with Airtel.

I was asked to call a tollfree number to get the set installed. Same night I called up the tollfree number and they told me that they will send someone to install the set. Next day two persons from Airtel visited my home and installed the set. But due to some problem they couldn't install it properly and went back promising to visit next day again. Before leaving they gave me the shock of my life. They told me that the 2000/- that I have paid is only for the default 65 channels which didn't include my favorite channels Zee, Star Plus, Sahara One, Imagine, Aaj Tak, Zee News, O TV, ETV Oriya, Movie Channels & iNet. When I told them that I was told by the distributor that I will be getting these facilities, they told me that the same distributor has sold several sets promising false commitments to Customers. I got in touch with Airtel peoples and explained how I was cheated and requested them either to take back the handset or compensate me by giving the channels I was promised to. Local airtel officials promised me that they will look into the matter. Though more than 80 days has passed since then nothing has been done till now.

Infact, I am getting a no signal message which has been taken by deaf ears by local airtel peoples.

On 25th when the Airtel staffs left my home after installing my set, asked me to call tollfree number to recharge the voucher as the system was not working in my set top box. I called up Tollfree and recharged my account as per the instruction i received from them. But local Airtel people are saying that my account has not been recharged. Now I have simply a set top box which is simply consuming space in my home without serving any purpose thereof.

I had a lot of faith on Airtel Digital TV seeing all those ads and also after using the Airtel Connection I have been using from Airtel since last two years. Infact, even after starting of Vodafone Service in Bihar, I haven't disconnected the Corporate Connection of Airtel. Hope someone will read this mail and try atleast to resolve my wooes.

Also if someone is listening, would like to understand the escalation matrix for logging a call for any issues.

Airtel Digital TV offer with Samsung is a complete farce. I bought a Samsung LCD in Bangalore and got the Airtel Digital TV installed. The offer says 5 months free. But in 15 days it stops working. The Airtel customer care people are completely dumb. They are of no help at all. Its been 5 days I have been waiting for them to resume services. The wait is still on. Airtel Digital TV is pathetic, don't believe this offer. Also they have no contact number in Bangalore to get this problem resolved. You are better without it. Do not take this offer and instead get a discount from the dealer.
Die Airtel!!

I dont no how this happened to you !
I am from orissa ! and i have no complaints from them !

in fact, i am happy with thaem, when compaired to other DTH players !
iwhat i think now, is the place where you live is Patna.
I was born in bihar, so i know how everything works there !


write to the airtel authorities at national level.

if this doesnt work, consumer court will sort it out all !

AIRTEL DIGITAL CUSTOMER SUPPORT IS THE WORST I HAVE EVER CAME ACROSS

USELESS ..NOT ABLE TO REACT TO CUSTOMER REQUIREMENTS.

I paid the bill before the due date(19/06/09) for two numbers 96111****0 and 961112*** through Mcheck. For that i got a receipt also.

But again 22nd Airtel deducted money from my Credit card, for that no receipt or no infrmation.


Is it not stealing?..what i have to say for this

Pradeep

I have just purchased an activation kit of airtel digital tv i want the installation in Punjab. before buying the same i have communicated with customer care on 12150 they have told me that sir you have to purchase the activation card worth 1750/- and we will arrange the installation in Punjab the mistake. i purchased the card at the time of scheduling the installation the customer care executive told me that this is a tare 3 area and they cannot help me out regarding the installation i have to go out and search for the local dealer and have to schedule the installation and they simply say that they cannot do anything. I have talked to the store manager even he said that he] cannot do anything. I myself have to search the dealer. They told me that to search for the dealer i have to send a sms and the list of dealers will come to my mobile. i marked the sms DEALER area pin but nothing happens for 1 hour. i again called up the customer care again repeating the same story to a new person. i told him to transfer the call to the previous, he told sorry sir i cannot transfer the call to anybody, i told him let me talk to the floor manager he told me that no. again the call disconnected. Again i called up same story to a new person but nothing happen. But he transferred the call to floor manager but same answer " Sorry sir But i cannot help you out". i told him " leave it let me know how i can get my money back which i have spent for purchasing the activation kit" he told me that the moony is not refundale. I am so frustrated with the type of service they are providing. they are smply making fool of os. i have vested three hours on phone with customer care without any conclusion. And interesting thing is they are not providing me any escalation matrix even it is not there on the website of airtel. If Mr. Puneet Garg, General Manager, IPTV, Bharti Airtel is listening. i Request him to help the helpless customer out. Now i cannot do anything i have purchased the activation card of 1750/- they cannot help me regarding the installation and they cannot get my money back.

Ritesh Bhardwaj

Airtel customer support team is full o[censored]seless they can harass you if you don't pay your bill within due date..they don't care whether who you are and what are you doing currently..they can make non stop calls till the payment is not done..I think Mr.Mittal has earned enough money now he is interested in big deals only.