[Resolved]  Airtel Digital TV — Airtel Digital TV - Deficiency In Service

Sir, I am also facing this problem. I request to another people not to take this connection in future.

Hi All,

I have also faced too much problems with Airtel digital Connection. Please let me know the solution

Sir,

I have also been facing some other types of problems since 13 May 2009 as set top box of the airtel digital tv has deffects and not receiving any channel. I have contacted several times to the customer care but in vain, as no action has so far been taken. May I humbly request all the people not to subscribe such a negligent company's digital tv.

My customer ID is [protected]. I got my connection on 14.02.2009 which was activated on 15.02.2009. Since then I am realising problems with my relation with Airtel Digital TV which are given as under:-
1) no account detail is available on my TV.
2)my recharge became due on 14.04.2009 but no reminder was recieved by me in this matter.
3)I was given free Maxi pack for 2 months. To continue my connection I went to my dealer on 14.04.2009 and requested for economy pack.
4)As the account details were not available on TV, I contacted its toll free phone number in the evening of 14.04.2009 when I was advised by some Mr. Shadab that economy pack will be available from 26.04.2009 as per billing cycle and the daily burn rate will be Rs.10.15p which is not correct and it should have been Rs.8.63p/day i.e. average of Rs.259/- pm.I was further advised that if I would had opted for upgradation of my pack it would have been done immediately. The Company's billing policy was never advised to me on or before 14.04.2009 by the dealer or Company's persons propagating for the digitaltv connection. In this connection, I would like to advise that I was given 2 months free Maxi pack with the connection as per Company's policy and not on my choice. Therefore, I should have been given economy pack immediately on my recharge on 14.04.2009 and not from 26.04.2009.
5)Also on 14.04.2009 I wanted recharge for one year but I was advised that recharge is available for Rs.500/-Rs.1000/- and so on and no discount is available on recharge for longer period as per Company's(wrong) policy. No recharge is available for a fixed period.
6) Today i.e.26.04.2009 all channels went off from my TV where a caption was/is appearing"this channel is not subscribed. Please contact toll free number [protected] or [protected](tolled)". At 10.15am I contacted to this number and I was advised by Mr. Satya Kumar to close the set-top box and TV for 30 minuts and to restart thereafter. But even after 1 hour, no channel was available. Therefore, I have to again contact its toll free number and now I was advised by some Mr. Muffazal to keep open the system on and the channels will appear by 12 noon today. He has givenmy request no. as 667251.But Right Now I am not getting any channels.

AIRTEL CHEATS!!

I faced the same complaint, and airtel continued to put me on the old subsciption (expensive one) for days to earn fakely. I sent a mail to their customer support for which I did not receive any complaint.

All I can do now is get rid of my Airtel digital tv, broadband and mobile connections. THese people are exploiting customers just because they think they have a monopoly here.

Hopefully airtel will realize its mistake soon.

I was using dish tv earlier, and it used to stop subscription when payment became 0. Airtel instead keeps on piling negative balance.

I was in trouble. I activate cartoon network and pogo but I not know how to deactivate them. If after 1 month those channels would not deactivated, what should I do?

Absolutely true. I face identical problems reported here. This is a useless service.

how to deactivate NEO SPORTS customer ID-[protected]

agree..Airtel's service is pathetic