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Airtel Digital Tv(DTH) — on line installation

I AM RETAILER OF Airtel DEGITAL tv FROM LAST MORE THAN 20MONTHS. NOW I AM INTRESTED TO LODGE THE INTALL. ON LINE KIND SEND ME PROPER e.mail i.d. for COMM. & Bus.SUPPORT.

Airtel Digital TV - DTH — No response after 1 year of disconnection to take away the hardware

Dear Sir / Madam,

My Airtel Digital A/c. No. [protected] in the name of Dipesh Mistry has been disconnected in May 2010, as it was unable for the Airtel engineers to relocate the hardware (Dish / Set-top box / remote / access card). I was given a date to 1st April 2010 (10:04 am) the Airtel people would come and collect the hardware. I waited for about 10 days after 1st April and complained again. I was again given a date and time and nobody turned up.

Thereafter, I have continuosly put complaints to remove the hardware from my residence. I always get a date and time and nobody turns up. Its been almost a year now and last month I have given 2 complaints to remove the hardware. Both the times ive been assured the the hardware will be taken out in the next 24 hrs and its not done.The last complaint was given around 19th Feb 2011 where I was assured the hardware will be remove immediately. I was also given the agency cell no. ([protected]) who will come collect the hardware. Yet there was noone to come.

I had also called the agency and I was assured by Pranav (in-charge of the agency) that it will be removed the next day as they are very busy today. Its been almost a week now and there is nobody to even bother to call and talk. I have tried calling the agency for the past 5 days but nobody now picks up my calls.
Above all this i've been continuosly getting messages on my cell phone to recharge the service. Sometimes there are 3 to 4 messages in a row to recharge / get exciting offers etc.

I hope this time some action is taken.

Dipesh Mistry

Airtel Digital TV - DTH — UNABLE TO RECEIVE THE SERVICES DESPITE PROPER RECHARGE

My Customer id number is [protected]
The recharge was done on 12th August,2011. However when no signal was received in the T.V, a complaint was filed on 13th August,2011 and it was promised that within 24 hours engineer will come to set the things right. After that, 4 more times complaint was filed between 14th August to 18th August and everytime promise was made by the Customer Care to send the engineer within 24 hours. However, till date, no action has been taken. I am really shocked that such hopeless services would be provided by such a popular brand.
When I check up with the customer care, my balance is reducing everyday without any services being provided.
Please let me know if any action is going to be taken or I will have to move to the Consumer Court for remedial action.

Mohan Lal Gupta
Customer ID no: [protected]
1-B-18 S.F.S TALWANDI, KOTA, RAJASTHAN
PHONE: [protected]
MAIL ID: [protected]@gmail.com

Namaste Mr.Endait,

This is to inform you that your concern listed on 18 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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