[Resolved]  Airtel Digital TV — Frustrated service

AirTel — Digital TV service

I am an Airtel existing customer for about 8 months.
Past 7 months was really wonderful experience that too on my new full HD LG 42 inch TV.
Trouble started on the 8 month when there were intermittent outages, just convinced myself that due to intermittent rains in Chennai this was quite common.
Last week there were serious issues that it completely stopped receiving signals.
I was really patient enough to call the customer support about 8 times and explain them the problem right from the scratch.
I hope call centres can see the history of my problem but everytime I had to explain all over again to them and a tech engineer was supposed to come every next day I called them and still I am expecting him, I can rightly call him Mr. X 007 as the call centre person cannot give the name / number or even the airtel office location from where he is supposed to come.

I have an Airtel broadband / Airtel landline / Airtel mobile and I do promote Airtel to my friends and relatives but now have to rethink on recommendations I make.

Now that Analogue services will cease to exist by 2015, I would request to management to define SLA's to meet for the techs and retain customer to have a better market share.

At this point of time, I am also looking if the management see my concern and address it.

AIRTEL DTH HD — Frustrated with Airtel DTH

I bought a LG LCD TV on the 5th of September. With the TV, i got a voucher for AIRTEL DTH HD which said that i will get a free set top box. I followed all the necessary guidelines and finally the airtel guys told me that my installation will take place in the next 48 hours.Its been 7 days i havent received anything from their side.
On communicating with them, they said i have not activated my account which i did 7 days back.
Now they tell me that the offer is over and they cant help me.How will a customer know that? I was told that my services have been activated n they will come n install it in the next 2 days.They also gave me my order number which is a proof in itself that they have dispatched my installating kit. I was relaxed and waiting for some good HD experience until i face this situation.
I am terribly disaappointed with the service.The customer support team lacks dedication and have no product knowledge.They hang up on u at times and give u misleading information.

I am in a lot of problem with this as i have discontinued my cable settop box and paid 750 rupees for airtel recharge.Now i will lose my connection on first and airtel will have to compensate me for the loss of money and time and pressure that i have faced.

I am considering a legal action against airtel with media support if they dont solve my problems in the next 3 days.

Rajesh Shukla
Airtel Customer Id : [protected]
Order No : 12336803

Airtel DTH — Frustrated with Airtel DTH

My DTH account id is [protected]. My STB stopped working since last saturday. I made a complaint through customer care. Since no one turned up, I repeated the the same exercise four times. Every time the customer care executive assured me that my problem will be resolved within 24 hours, once I even talked to their supervisor, he put me on hold for more than half an hour and he was claiming that he was contacting the bangalore area manger and assured me my issue will be resolved very soon.Today, morning the so called engineer surfaced but he went back saying he doesn't have spares and he will be back within an hour, even after 8 hours he hasn't turned up and when I tried his mob number obviously he was not picking the call. In between I also got a message saying your issue has been resolved and if still not resolved please call[protected]always busy or otherwise no answer!!!). These guys are making a complete mockery of the system. Do this company has some responsible people working for them? Does the upper management aware of all these things? I am really frustrated with Airtel DTH...

I had a similar problem, i.e. the STB just stopped working. I'd suggest that you be a little patient. I informed Airtel of the non-functioning set top box in the first week of April. Weeks of follow-up and no response. Perfect, as they already have your money in advance.

Nevertheless, I just got a call from Airtel telling me that they can replace the set top box and it’ll cost me Rs. 350/= plus Rs. 100/= as visiting charges! This guy was out-rightly threatening me to continue with the services, else there will be a *RECOVERY*. I asked him whether the agreement at the time of taking the connection stated that the set top box etc. was on "lease" and belonged to Airtel. To which he replied, ’’NO, but aisa hi hota hai’’. I further asked him whether he was calling from the support division or the extortion division to which he hung up without saying anything.

Furthermore, they refused to return the money lying in my account.

airtel /digital tv — About service

sir my name is satish singh from bareilly.i want say that i have purchased airtel digital tv [standard] from ERA RADIO [BAREILLY] four days before [[protected]] my registered mobile number on DTH is [protected] and my DTH ID is [protected] they are not providing me any types of services after paying so please take action against company . my

AirTel — Frustrated by Airtel!!!!!!

Hi my name is Mohammed Matheen and my mobile number is [protected] i dont know what happened with this service i am unable to make out going calls nor text messages i am gettin an recorded message as your out going calls are barred. Why the hell airtel troubles there customers again and again they want us to submit our application in every 2 or 3 months and they are deducting balance from account unwantedly as there wish i just want them to release my number and release my out going calls cause i have to contact my clients and its my official number i cant go to airtel outlet because i dont have time. Compare to airtel that new service uninor which came into recently they are better than them i request to release my out going calls facility As soon as possible.

Namaste Satya,

This is to inform you that your concern listed on 26 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Satya,

We would like to inform you that your concern listed 26 July 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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