[Resolved] Airtel Digital TV — Harassment & misbehaviour by Airtel digital tv people

nayakair

from Pune, Maharashtra

Address:

Pune, Maharashtra

The below mentioned email message has been sent to Mr K.Rao,Nodal Officer,Airtel Digital TV,Mumbai.

Dear Sh Rao,
I Sh.Chitrasen Nayak,C/44,CWPRS Colony,Kirkatwadi,Khadakwasla,Pune(Maharashtra)-411024 is a bona fide costumer of Airtel digital tv having Id No-[protected](Regd Mobile No-[protected]/Land line No-[protected]) for last four years.I had been experiencing signal lock/reception problem for last three to four months off and on specifically during rains.I have lodged about two dozens of complaints with the customer care centre but all the times they would say necessary assistance would be extended by tweaking the system at their end or service engineer would be sent to solve the problem but never happened.On last 23.09.2012 evening/night the problem became aggravated and services were fully disrupted even the weather condition was perfectly OK.I lodged the complaint on 24.09.2012 morning with your costumer care and I was served with an sms message containing a problem No[protected] and happy code No-971 in the evening despite commitment to send the service engineer before evening.On 25.09.2012 I have talked thrice to c/care but no action was taken to solve the problem.On 26.09.2012 I received another sms which speaks that"Namaste!Your complaint registered for Airtel digital tv has been resolved.Text<SAT>if you are satisfied or <UNSAT> in case you are not satisfied to 54325".When I confronted to your c/care people with this sms, they avoided me.Again on 27.09.2012, I was served with the third sms that,"your video problem No is 24305675 and happy code -652" but no body visited my residence to solve the problem.Kindly note that during this period I was always in touch with your c/care and was being assured by them to send the service engineer soon.
Today,at around 12,30 PM, I received a call from local service wing their service people were coming to my residence to see my problem.After half an hour two persons came to my residence and inspected the connection.I am staying in the 2nd floor and the receiver Antena is installed on my flat garage roof which is only 10 feet height and 10 meters away from the building.The digital people had installed the Antena on the garage roof at the starting time.One of the service fellows enquired about a ladder to climb up to the roof.I told and showed them from my 2nd floor residence window a small ladder of 7 feet which was kept in our switch room which is only 10 meters away from my garage/dish Antena and requested to take it and use to climb up.It is worth to be mentioned here that my 15 year old son even uses to climb to the garage roof by putting his foot on the front door.Even when your people first installed the Antena,climbed up without any ladder in the above manner. Surprisingly,one fellow suddenly resented sharply and roughly by saying that," you should have had to put the ladder on the garage wall before our arrival.It's not our duty to hold the ladder and MR SUNIL MITTAL is not paying us to hold the ladder.As I was too late by waiting these service people from 9AM onwards,I left for my office advising my wife to extend all possible help.Despite my ailing wife's offer to hold the ladder these rude people drove away without touching the system after throwing some reckless words in an uncivilised manner.The matter was intimated by my wife while on the way.I also informed your c/care about the happening there after immediately.After some time,might be one c/care fellow called me on my regd mobile what I guess as I could not here any thing clear due to signal problem of my mobile location for which I requested to call on my land line number to contact my wife or my office L/Line number(I recited) after 10 minutes to talk to me but till writing this email message no call has come to my residence/office.
At the back drop of above,I would like to request you to transfer my account balance equal to for 30 days(From 23.09.2012 to 22.09.2012) to my home town airtel digital tv Id No-[protected],Vill-Gopalpur,Kapilash,Dhenkanal,Orissa) which is also registered in with me(Same mobile No-[protected]) and disconnect my connection Id No-[protected] of Pune.
I further put this in place that if the issue is not resolved in a peaceful and appropriate manner within next 24 hours,I reserve my right to approach any legal forum to recover the losses met out to me in terms of money and compensation for damage to dignity for which Airtel digital tv shall be solely held responsible.
An early response/action shall be highly appreciated.
With thanks,

Yours Truly,

Mr C.Nayak
[protected]@rediffmail.com
(M)[protected]
L/L-[protected]

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Complaint marked as Resolved

Airtel dgtal tv authorities adjusted the money with future services.The problem is now over.Thanks to consumercomplaints.in.It became possible due to interference of consumercomplaints.in only.

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Comments

jasmeet

from Mumbai, Maharashtra

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Sakshi Walia
Airtel Customer Service Team

jasmeet

from Mumbai, Maharashtra

airtel heating — Harassment and c

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varunkhanna

from Aligarh, Uttar Pradesh

Airtel DTH — Misbehaviour of call centre staff

My name is Varun Khanna. I live in Moradabad (U.P). I have an Airtel DTH connection. I called at the Airtel customer care number[protected] on 4th June, 2011 at 2.41 pm regarding upgrading the ultra package.
I spoke to a girl called SNEHA YADAV. Her way of talking was rude, non-cooperating and insulting. She is first of all not aware of the packages and channels that Airtel is offering. Secondly, she is not providing complete information about the packages and is unwilling to help the customers. She does not deserve to work as due to her behaviour Airtel must have already lost lot of customers and will continue losing in future. I want Airtel to take strict action against her.