[Resolved]  Airtel Digital TV — customer id [protected] : COMPLAINT: Multi TV airtel connection not received

Address:

South 24 Parganas, West Bengal

Dear concerned,

Request you to please register my complaint against Airtel Digital TV, cust id [protected].

I have made a credit card payment of 23rd June, 2010 but still have not recieved the tv installation. i have made at least 13 calls to the airtel customer care, and have written to airtel at least 4 times...but still my problem remains unresolved. i am not getting any resolution or cooperation from airtel, and all my requests have been ignored.

You can see all my written complaints in the trail mail below, with all the required details. I request you to please look into the matter urgently and help me. I am very disappointed and harassed by airtel.

Regards,
- Hide quoted text -
Saahhil Agrawal
Kolkata
Ph: +91 [protected]

-----Original Message-----
From: Saahhil Agrawal
Sent: 11/07/2010, 11:47
To: [protected]@airtel.in
Subject: Fwd: customer id [protected] : COMPLAINT: Multi TV airtel connection not recieved


It is amazing that your website claims to reply to the complaints made on
your email id, but despite making repeated emails to you, I have not got a
single email reply or phone call from your team.

I am just shocked at this service. After waiting for more than 2 weeks, now
I am going ahead with my complaint against AirTel to the consumer forum.

rgds
Saahhil Agrawal

[protected] Forwarded message[protected]
From: Saahhil Agrawal <[protected]@gmail.com>
Date: Thu, Jul 8, 2010 at 1:27 PM
Subject: COMPLAINT: Multi TV airtel connection not recieved : customer id
[protected]
To: [protected]@airtel.in


Dear concerned,

Refering my customer id : [protected], and despite writing to you 3 times
complaining about non-installation of a 2nd Digital TV connection under
Multi-connection scheme of AirTel, I hereby am complaining for the 4th time
that the installation has still not been done, where as I have made the
payment of Rs.1750/- via AirTel IVR through my ICICI Bank credit card on
23rd June, 2010, transaction id: 9447008.

1. Since 23rd June, I have called the AirTel digital TV helpline at least 12
times and everytime I have been told that someone will get back to me within
next 2 days. However, it has not happened.

2. I have spoken to many customer care people in Indore Customer Care,
namely Ms Harshali (floor supervisor), Mr. Dhiraj (floor supervisor), Mr.
Rahul (floor supervisor), Mr. Vikash Pujari (Senior Manager-customer care)
over the last 14 days, but none of them have been able to give me any
resolution as such.

3. On 26th June, I spoke to Ms. Harshali of Indore Cust Care, and she had
assured to revert back to me within 24 hrs, but no call came through out
27th June. AS a result, I had to call again on 28th June, and spoke to
Rahul.

4. I was told that my transaction id: 9447008 is not reflecting in their
system, and that I need to write to [protected]@airtel.in. When I told them
that I have already written a complaint on this mail id, I was told to wait
for their feedback for 2-3 days.

5. Following which I came in touch with Mr. Vikash Pujari - senior Manager -
Indore Customer Care, who spoke to me for over 45 minutes, and assured me
that my installation would be done within next 2 days, and that he would
also give me a call personally to verify the same.

6. After 2 days, I got a call from AirTel digital TV, saying that my
transaction ID has been traced, and that my installation would be done only
if I pay for 1 full year, since the 3 month package, as initially promised
to me, was not available with them. I protested saying that I would only
take the 3-month package, since while making a payment of Rs.1750/- I was
told I would be getting a 3-month package. The officer told me that they
cannot offer me a 3-month package and hence installation cannot be done.

7. On 2nd July, I again called up Indore Customer Care, and asked for Mr.
Vikash Pujari. But I was told by Mr. Vijendra, that Mr. Pujari is not
available in office, and also that he cannot help since again my transaction
id 9447008 is not visible, so I need to wait for another 2 days for
feedback.

8. On 3rd July, Mr. Vikash Pujari called me up from his personal desk number
([protected]), and told me that he was not in office for last 2 days since
he was sick, and that he will ensure I would get the installation done
within next day i.e. 5th July. But I waited for the whole of 5th and 6th
July, again no installation was done.

9. On 6th July evening, I called up Mr. Vikash Pujari's desk number
([protected]), when Mr. Jitendra picked up and said that he will contact
me in 30 mins and inform Mr. Pujari accordingly to give a feedback. However,
till now I have not received any call or feedback from anybody.

Let me tell you that I am very much offended and disappointed with this kind
of behaviour, service, response and this kind of callous and irresponsible
attitude towards resolving a problem, despite me calling up so many times. I
have been given assurances and promises, but none of them were met. I made a
payment of Rs.1750/- on 23.06.10 and today is 08.07.10, and after 15 days of
payment I still do not have the installation at my residence. The customer
care officers and Managers are way too much irresponsible, with no respect
of their commitments towards a consumer, and ignoring all my please and
requests.

I have recorded most of the phone conversations of Mr. Vikash Pujari and
other Customer Care officials, which I can furnish if & when required to
prove the case in front of the consumer forum authority. I am going to take
action against AirTel DTH, and file a legal complaint with the Consumer
Forum for such a harassment, waste of my time, and of fraud, when my
transaction id 9447008 is not getting reflected in AirTel's system.

Saahhil Agrawal
Kolkata
Ph: +91 [protected]

[protected] Forwarded message[protected]
From: Saahhil Agrawal <[protected]@gmail.com>
Date: Tue, Jun 29, 2010 at 12:23 PM
Subject: Fwd: Multi TV airtel connection not recieved : customer id
[protected]
To: [protected]@airtel.in


Dear concerned,

Referring to my previous mail dated 26th June, 2010, I have still not got
any solution to my complaint.

On 23rd June I had made a payment for an AirTel DTH connection under my
existing customer id [protected]. I was told I would be getting the
connection installation within 3 days.

However, till today I have not received any installation. On 26th June, I
had spoken to Ms. Harshali of Indore customer care and I was assured of a
feedback by 27th June afternoon. But I did not get any feedback as promised.
This is an absolute violation of customer promise as made by your team.

Yesterday, on 28th June, I again spoke to the Indore customer care floor
supervisor and he confirmed to me that he is unable to see my payment of
Rs.1750/- (transaction id : 9447008) in his system, due to which it is not
reflecting at his end. I had applied it under the Multi connection scheme of
AirTel. I was shocked to hear this since for last 5 days nobody told me
this, and teh payment is not reflecting in your system despite me being
given a transaction id # 9447008, is totally unfounded and a bad example.

For your information, please find below the transaction detail as per my
ICICI Bank credit card statement dated 23.06.10 towards AirTel DTH.
transaction Details :
Card Number : [protected] - S AGRAWAL - ICICI BANK DateRef.
NumberTransaction DetailsTransaction
Amount Domestic Transactions 23/06/2010 75503720175000956632752AIRTEL
DTH Rs. 1,750.00(DR) I am extremely disappointed with this kind of service
and response from your side, and me being an existing customer, this kind of
pathetic coordination & confusion along with a 6-day delay is totally
unexpected from a reputed brand like this. I am being now forced to go to
the consumer forum for this since I have got enough evidence, and I have
also recorded the phone calls made to your customer care. I have been
cheated by AirTel since despite making a payment for a new connection on
23.06.10 , I am still being deprived of it, and am being unnecessarily
harassed.

Saahhil Agrawal
Kolkata
Ph: +[protected]


[protected] Forwarded message[protected]
From: Saahhil Agrawal <[protected]@gmail.com>
Date: Sat, Jun 26, 2010 at 8:41 AM
Subject: new airtel connection not recieved : customer id [protected]
To: [protected]@airtel.in


dear concerned,

i am an existing airtel digital tv customer (cust id: [protected]).

I had ordered for a second airtel connection on wednesday, 23rd june,
2010 and had paid an amount of rs. 1750/- via credit card on your IVR
system (transaction id: 9447008).

I am very dissatisfied that till now i have till now not recieved the
connection, neither have got any feedback from your end. This is a
very bad service from your side and i would be forced to complaint to
higher authorities if i do not get the connection by today.

Saahhil agrawal
ph no: [protected]