[Resolved]  Airtel Digital TV — no service response

Airtel DTH — No Service and Response

1. Raised a request for relocation to mumbai from bangalore some 15 Days back.
2. For this I had to increase my acc balance to Rs 500 from Rs 200.
3. As informed the executive , the Engineer was supposed to come on 01-05-10 by 3:00 PM but no one visited or called.
4. On Saturday when no one came/called I called up the call center and informed them about the problem.
5. The Executive raised a Complaint about this problem ( Ref[protected] and said someone will call u regarding this.
6. No one called.In the evening i called the customer care and tried to get an answer I tried to reach the floor manager but even after calling more than 15 times could not reach him.
7. Finally the executive told me the engineer will come tomorrow 10:00 AM (100%), but next day no one came.
8. Next day I again called the customer care around 10:00 to find out the problem the executive told me the engineer will come by 1:00 PM.
9. By then I already had vacated the house and left the DTH dish.
10. the same day i called again around 4:00 then executive told me that engineer will come next day 1:00 PM and also i will arrange a call back from the back end team
11. But no one from the back end team. By then i knew that no one is going to come so i called on 4th of may again just check.
12. I was told that engineer was supposed to come by 6:00 on 4th but as usual no one came.

To
The Chief Manager
Airtel DTH Services
INDIA
Dear Sir
Sub:-Disappointed with the services.
My name is Paras and my ID is [protected] I have two connections with this ID.For the past couple of months I ‘am facing a lot of problem with Airtel satellite setup box, am unable to see any of the music channel, only one news channel is visible, where I have all the music and news channel in my package. Lot of time I have made complains regarding same problem but nothing really happened till date. (15/05/10, 25/05/10)
Kindly advice what to do or else tell me the procedure to surrender the connection.

Regards,
Paras Arora

Airtel digital T.V. — No Service

Hi,

My name is Suraj Singh Shahani & I have an Airtel Digital T.V. connection since Oct’09, & I have never faced any Problem the way I have received recently, since past 4 weeks half of my channels are not coming, when I call up the customer care & register a complain, however I got an answer saying these channels are not being provided by Airtel Digital T.V., my question is if was getting these channels from past more than an year, how come suddenly they disappeared, & now the Customer Care no. doesn't take your call forward than the IVR.

Secondly I told 1 person to activate 2 channels for me, 1. Zee Classic & 2. Movies Now (which I am eagerly waiting for), he said he will activate it, & 2 Weeks down, still no channel, & suddenly all my channels disappeared, it is not worth it spending so much amount & not getting any service, I always pay upfront I recharge for the whole year & I am very disappointed that even after taking the time out of the busy schedule & calling & getting nowhere.

Thirdly & the most awful experience of my life with Airtel Digital T.V. was when I was in the mood to watch movies, I called up not once, not twice, not thrice, but 4 times to order the movie, & guess what it never got activated, 2 times the customer care hung up the phone while I was on hold, trust me while writing this mail I could have been more ruthless, but maintain the dignity & respect for another individual who is just doing his job I am being very polite & not using foul language, even when I called the customer care I am sure you have my recording of my calls if you can trace even 1 foul language I used against your executive despite being super upset, I promise I will never call customer care again,

Just wanted to bring to your notice what happened with me, I did not expect this from them, there was a reason I chose them over Reliance, Dish TV, etc., cause it was the experience, but the experience I got was a very bad one,

I have waited too long for them to revert & your customer care no. doesn't work, I WANT TO CANCEL MY SUPSCRIPTION ASAP, i have paid full money in advance for year, please cut the formidable charges & please return back the rest of the money & please take back your Set top box & that sattelite dish,

You & your Service is Pathetic & i will never ever & i mean ever recommend anyone for an Airtel Digital T.V.,

This has been the worst experience of my life, My Cable guy doesn't give the clarity or sound that you give however the most important thing to me which he provides is service, which you guys i am sorry to say are very very very very very poor,

PLEASE CANCEL MY SUPSCRIPTION ASAP

I need a revert on this ASAP,



Regards,

Suraj Singh Shahani