[Resolved] Airtel Digital TV — Payment made but website not showing recharged amount | |||
Fwd: Transaction alert for your ICICI Bank credit card. Digital TV Customer ID: [protected] Inbox AIRTEL DIGITAL TV Ajit Matthan <[protected]@gmail.com> 20 Feb (3 days ago) to digitaltv Dear Customer Service, After my earlier complaint by Email about 4 hours ago, it appears that you activated the payment gateway. Consequently, I was able to recharge my account with Rs 2500.00 by credit card. The payment was confirmed by SMS as well as by the email below by ICICI Bank. Both my STBs were kept on when recharging. I logged into my Account from your website to find that the above Recharge amount has not been updated. It is showing a Balance of Rs. 10.29. Some scoundrels from your staff must be trying to show that I have not recharged before the expiry date of my Magnum 3 M Advance rent pack - Oct 2012, so that you do not have to give me the benefit of the Bonus credit Offer based on Rs 2500. I phoned your Bangalore Call centre[protected] to complain to them. After following then Voice activated menu which was in English, I chose the option to speak to a Customer Care executive who could speak only in Kannada. From the little I could make out he was telling me to choose the English option from the menu. There was no English option to choose from the Voice Menu, but it was all in English till I chose to speak to a Customer Care executive who could speak only Kannada. Not only is your Airtel Digital TV Company staffed with Uneducated , but your Call centre Voice activated response system is Stupid. What are you going to do about this Total mess where nothing seems to work smoothly? Ajit Matthan [protected] Forwarded message[protected] From: <[protected]@icicibank.com> Date: 20 February 2013 00:13 Subject: Transaction alert for your ICICI Bank credit card To: [protected]@gmail.com Dear Customer, Thank you for using ICICI Bank credit card. Your ICICI Bank Credit Card XXXX4005 has been used for a transaction of INR 2,500.00 at Bharti Telemedia Limit (February 20, 2013; 00:12:49 hrs.). Available credit balance on your card is Rs. 2,83,058.75 and total credit limit is Rs. 3,00,000.00. If you have not authorised this transaction, please call any of our 24 hour Customer Care numbers mentioned below. Ahmedabad[protected], Bengaluru[protected], Chandigarh - 5055700, Chennai[protected], Delhi - [protected], Hyderabad[protected], Kolkata - [protected], Lucknow - [protected], Mumbai[protected], Pune - [protected]. Sincerely, ICICI Bank Credit Cards Ajit Matthan <[protected]@gmail.com> 20 Feb (3 days ago) to digitaltv Dear Customer Service, Further to my email of 0146 hrs 20-12-13 and ICICI Bank credit card payment advise to Bharti Telemdia, I am attaching a 2 page screen shot of another attempt made to make a payment of Rs 2500 for the renewal of my current 3M pack before its expiry tonight. You can see that the payment did not go through because of some technical problem in your payment gateway which can be seen on pg 2 of the screen shot. Please advise why this is happening and what needs to be done to make payment immediately. As explained in my previous email, there is a problem speaking to an English speaking Customer care executive at your Call center[protected]. Ajit Matthan AIRTEL DIGITAL TV - SCREEN SHOT 2 PGS SHOWING RECHARGE OF RS 2500 BY CREDIT CARD ON 20-02-13 FAILED DUE TECHNICAL PROBLEM WITH AIRTEL PAYMENT GATEWAY..doc AIRTEL DIGITAL TV - SCREEN SHOT 2 PGS SHOWING RECHARGE OF RS 2500 BY CREDIT CARD ON 20-02-13 FAILED DUE TECHNICAL PROBLEM WITH AIRTEL PAYMENT GATEWAY..doc 155K View Download REMARKS: THE ATTACHMENTS CANNOT BE DOWNLOADED HERE Was this information helpful? | |||
Oct 14, 2016 Complaint marked as Resolved Verified Support Feb 26, 2013 Airtel Customer Care's response Namaste Mr. Matthan, Further to our discussion dated 23 Feb. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress. We assure you that we are committed to resolving the issue to your satisfaction. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Feb 28, 2013 Airtel Customer Care's response Namaste Mr. Matthan, We would like to inform you that your concern listed 23 Feb. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 12 Comments | |||
Comments
Airtel DTH — Not getting SMS alerts
My customer id is [protected]. I purchased STB on 29 July 09 which came with 3 months free subscription. For testing I made a top up of Rs 50/- from my Registered mobile number. But I did not receive SMS confirmation. On contacting their call centre reply was not satisfactory.Even My account section shows no data available in all sections. Call centre is of no help.
AIRTEL DIGITAL TV — y o u r card is not authorized
Hi.im bharathidasan frm Chennai..
my account no : [protected].
frm the start i got this airtel digital tv! its problm frm me. my setupbox gone sumwhere, nd sumwhere setupbox came to my home. so serial num is diffrnt due to tht the taken 1 week to solve the problm. so finaly it worked. after 5 months we changed our location. so i just told c.service to relocate the dtv. the done it on next day itself tht is on 24th of aug 2009. im so happy tht the did it immediately. but the same day 4 hours after installation it got disconnected. it says “u r card is not authorized”. wat does it means?.. i dont know. so i cald c.service the gave one c.num (964913). nd the told wil cal u. thts it. next day one message came to my mobile. it says u r card is in negative balance. so after tht i realized ohhhh okay will recharge immediately. i did it for 500. u guys tought the problm solved. NO... still it remains same. "u r card is not authorized" i cald thm again. Guess wat the said?....... the said sorry sir we sent it wrongly! U have enough balance….! Wat the hell with thm. Im so pissed off. Anyway I just told them to work it out. So the gave another c. num (978687) so the will tel in two days the problm will be solved. And after tht one guy will cal us nd he ill ask wther it got solved r not nd he ill tel will u cal back. Thts it he ill never cal us back. I just fed up with this stupid guys. Again after 2 days I cald thm nd same story. Again the gave one c.num (990072). Manytimes it’s a headace process to contect these c.service guys. It ill get disconnected while v talking. Nd we will do wat ever the say like dail 1 to go there dail 4 to go there dial 2 to talk to out excutive nall. After this when the ringing goes the connection will disconnect. Tht time ill think like killing those everyguys working for airtel dtv. Still there r messages cumming to my mobile says negative balance. I don’t know wat to do. I cant type it anymore its paining. Here is sum more ( c. numbers 994369 , 1002733 ). Today is 5th of september 2009 . still this problm is not solved. Our money is waste. If the don’t know how to solve it r run it why the start this stupid airtel dtv. Seriously im going to do sum action.
-
Bharathidasan.n
Chennai.
i have purchase the coupen and its no. [protected] which doesn't recharge on 4-11-09 it was invalid. then i purchase another coupen and rechage with it then it recharge. my id no is [protected]
AIRTEL DIGITAL TV — the card is not authorized
hi,i am dheeraj on 13th november i make complaint that my digital tv is not working they told that on 14th of november it will be working.But today is 17th november they didn't done anything so i request to you that pls do something!
Hi All,
I'll bring to your notice that AirTel DTH Customer service and complaint resolution is too worst. After recharging I couldn't view any channels. I got an error signal locked error code B001. I'm facing this problem I called customer care more than 3 times.
My intention here to right this is no one should not face such problems like this in future.
Regards,
Brijesh
I'll bring to your notice that AirTel DTH Customer service and complaint resolution is too worst. After recharging I couldn't view any channels. I got an error signal locked error code B001. I'm facing this problem I called customer care more than 3 times.
My intention here to right this is no one should not face such problems like this in future.
Regards,
Brijesh
Airtel — NOT RECHARGE IF THE PAYMENT HAS MADE
MY MOBILE NO IS [protected] AND TO DAY I HAVE RECHARGED AT RS. 75/- FOR THE COMPANY OF AIR TEL. BUT I HAVE RECEIVED A SMS FROM THE COMPANY " RE CHARGE SUCESSFUL N 26.08.2010 AT 01.21PM TALTIME RS. 7 MRP RS. 75 TRANSID[protected].I HAVE SURPRISESD THAT I HAVE RECHARGED AT RS. 75 BUT I RECEIVED TALKTIME ONLY RS. 7/-
WHEN I CONTACT TO THE COMPANY ON PHONE 198 THE CONCERN PERSON HAS TOLD TO ME THAT YOU HAVE CHOOSE THE SCHEME FOR ABROAD THIS SCHEME IS ONLY FOR FOREIGN YOU CAN TALK ONLY OUT OF INDIA FOR RS. 75/-
I COMPLAINT TO YOU PLEASE DO THE NEEFUL AND TAKE THE LEGALLY ACTION AS AGASINT THE COMPANY HARESTMENT AND CHEETED ATTITUED BECAUSE THE COMPANY HAS CHEETED TO ME AND NOT ADJUSTED RS. 75/- AS AGAINST THE RECARGE.
Airtel Digital TV Payment through icici bank — Payment not received to airtel digital TV account
I have made payment to airtel digital TV using online banking icici bank.The amount is debited from icici bank account but amount not credited to Airtel digital TV.
It happens Twice in day(20th Dec 2010).
Vishal Shelke
Email Id: [protected]@gmail.com
Mob.[protected]
AIRTEL DIGITAL TV — Non credit of Bonus amount
Dear all,I have a connection bearing consumer number [protected]. I did the web recharge of Rs.1000 using my credit card on 13th November 2011. When i did the recharge there was an offer which said, for a recharge of Rs.999 a bonus of Rs.99 will be credited.
However, i recharged for Rs.1000 thinking that i will get the credit of Rs.99, i am being told that since, i recharged for Rs.1000 i am not eligible for the bonus of Rs.99. I am not able to understand the logic behind this stupid answer being received from airtel customer care..
request to please resolve, and am ashamed with the kind of training being provided to the executives.
regards.
Raghavendra
SEE CONFIRMATION OF 2ND AND 3RD PAYMENT MADE TO AIRTEL DIGITAL TV WHICH IS NOT BEING UPDATED IN MY DIGITAL TV ACCOUNT NOR ACKNOWLEDGED BY THEM BY EMAIL
Transaction alert for your ICICI Bank credit card
Inbox
AIRTEL DIGITAL TV
ICICI BANK & CREDIT CARD
[protected]@icicibank.com
20 Feb (3 days ago)
to me
Dear Customer,
Thank you for using ICICI Bank credit card.
Your ICICI Bank Credit Card XXXX4005 has been used for a transaction of INR 2, 500.00 at Bharti Telemedia Limit (February 20, 2013; 13:34:47 hrs.). Available credit balance on your card is Rs. 2, 80, 558.75 and total credit limit is Rs. 3, 00, 000.00.
If you have not authorised this transaction, please call any of our 24 hour Customer Care numbers mentioned below.
Ahmedabad[protected], Bengaluru[protected], Chandigarh - 5055700, Chennai[protected], Delhi - [protected], Hyderabad[protected], Kolkata - [protected], Lucknow - [protected], Mumbai[protected], Pune - [protected].
Sincerely,
ICICI Bank Credit Cards
[protected]@icicibank.com
20 Feb (3 days ago)
to me
Dear Customer,
Thank you for using ICICI Bank credit card.
Your ICICI Bank Credit Card XXXX4005 has been used for a transaction of INR 2, 500.00 at Bharti Telemedia Limit (February 20, 2013; 15:25:10 hrs.). Available credit balance on your card is Rs. 2, 78, 058.75 and total credit limit is Rs. 3, 00, 000.00.
If you have not authorised this transaction, please call any of our 24 hour Customer Care numbers mentioned below.
Ahmedabad[protected], Bengaluru[protected], Chandigarh - 5055700, Chennai[protected], Delhi - [protected], Hyderabad[protected], Kolkata - [protected], Lucknow - [protected], Mumbai[protected], Pune - [protected].
Sincerely,
ICICI Bank Credit Cards
Transaction alert for your ICICI Bank credit card
Inbox
AIRTEL DIGITAL TV
ICICI BANK & CREDIT CARD
[protected]@icicibank.com
20 Feb (3 days ago)
to me
Dear Customer,
Thank you for using ICICI Bank credit card.
Your ICICI Bank Credit Card XXXX4005 has been used for a transaction of INR 2, 500.00 at Bharti Telemedia Limit (February 20, 2013; 13:34:47 hrs.). Available credit balance on your card is Rs. 2, 80, 558.75 and total credit limit is Rs. 3, 00, 000.00.
If you have not authorised this transaction, please call any of our 24 hour Customer Care numbers mentioned below.
Ahmedabad[protected], Bengaluru[protected], Chandigarh - 5055700, Chennai[protected], Delhi - [protected], Hyderabad[protected], Kolkata - [protected], Lucknow - [protected], Mumbai[protected], Pune - [protected].
Sincerely,
ICICI Bank Credit Cards
[protected]@icicibank.com
20 Feb (3 days ago)
to me
Dear Customer,
Thank you for using ICICI Bank credit card.
Your ICICI Bank Credit Card XXXX4005 has been used for a transaction of INR 2, 500.00 at Bharti Telemedia Limit (February 20, 2013; 15:25:10 hrs.). Available credit balance on your card is Rs. 2, 78, 058.75 and total credit limit is Rs. 3, 00, 000.00.
If you have not authorised this transaction, please call any of our 24 hour Customer Care numbers mentioned below.
Ahmedabad[protected], Bengaluru[protected], Chandigarh - 5055700, Chennai[protected], Delhi - [protected], Hyderabad[protected], Kolkata - [protected], Lucknow - [protected], Mumbai[protected], Pune - [protected].
Sincerely,
ICICI Bank Credit Cards
Fwd: Transaction alert for your ICICI Bank credit card. AIRTEL DIGITAL TV CUSTOMER ID: [protected]
Inbox
AIRTEL DIGITAL TV
Ajit Matthan <[protected]@gmail.com>
20 Feb (3 days ago)
to digitaltv
Dear Customer Service,
Further to my email sent 10 minutes ago, I found the email below from ICICI Bank Credit Cards at 1335 hrs 20/02/13. I also received an SMS Alert. You can see that it confirms the 2nd payment of Rs 2500 to recharge my Account. However, the payment seems to have failed due to your technical problem referred to in my previous email.
Let me make it quite clear that I want to recharge only Rs 2500 and not more. Due to the Total mess in your own payment gateway because of the incompetence of your technical team, any recharge beyond Rs 2500 due to duplicate payments should be refunded immediately.
Ajit Matthan
[protected] Forwarded message[protected]
From: <[protected]@icicibank.com>
Date: 20 February 2013 13:35
Subject: Transaction alert for your ICICI Bank credit card
To: [protected]@gmail.com
Dear Customer,
Thank you for using ICICI Bank credit card.
Your ICICI Bank Credit Card XXXX4005 has been used for a transaction of INR 2, 500.00 at Bharti Telemedia Limit (February 20, 2013; 13:34:47 hrs.). Available credit balance on your card is Rs. 2, 80, 558.75 and total credit limit is Rs. 3, 00, 000.00.
If you have not authorised this transaction, please call any of our 24 hour Customer Care numbers mentioned below.
Ahmedabad[protected], Bengaluru[protected], Chandigarh - 5055700, Chennai[protected], Delhi - [protected], Hyderabad[protected], Kolkata - [protected], Lucknow - [protected], Mumbai[protected], Pune - [protected].
Sincerely,
ICICI Bank Credit Cards
Inbox
AIRTEL DIGITAL TV
Ajit Matthan <[protected]@gmail.com>
20 Feb (3 days ago)
to digitaltv
Dear Customer Service,
Further to my email sent 10 minutes ago, I found the email below from ICICI Bank Credit Cards at 1335 hrs 20/02/13. I also received an SMS Alert. You can see that it confirms the 2nd payment of Rs 2500 to recharge my Account. However, the payment seems to have failed due to your technical problem referred to in my previous email.
Let me make it quite clear that I want to recharge only Rs 2500 and not more. Due to the Total mess in your own payment gateway because of the incompetence of your technical team, any recharge beyond Rs 2500 due to duplicate payments should be refunded immediately.
Ajit Matthan
[protected] Forwarded message[protected]
From: <[protected]@icicibank.com>
Date: 20 February 2013 13:35
Subject: Transaction alert for your ICICI Bank credit card
To: [protected]@gmail.com
Dear Customer,
Thank you for using ICICI Bank credit card.
Your ICICI Bank Credit Card XXXX4005 has been used for a transaction of INR 2, 500.00 at Bharti Telemedia Limit (February 20, 2013; 13:34:47 hrs.). Available credit balance on your card is Rs. 2, 80, 558.75 and total credit limit is Rs. 3, 00, 000.00.
If you have not authorised this transaction, please call any of our 24 hour Customer Care numbers mentioned below.
Ahmedabad[protected], Bengaluru[protected], Chandigarh - 5055700, Chennai[protected], Delhi - [protected], Hyderabad[protected], Kolkata - [protected], Lucknow - [protected], Mumbai[protected], Pune - [protected].
Sincerely,
ICICI Bank Credit Cards
Dear Mr.Ajit,
We have made a note of your e-mail id. Our official will get back to you soon to assist you.
Regards,
ICICI Bank Customer Service Team.
We have made a note of your e-mail id. Our official will get back to you soon to assist you.
Regards,
ICICI Bank Customer Service Team.
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Bharti Airtel — Straining messsages from airtel even after my bank account confirms making payment
HiI am Yogesh Kumar, a customer of airtel for more than two years.
During the month of february, I paid the monthly bill by the debit card.
But the airtel account showed that I have not paid the bill.
Four to Five times I have provided the banking details of the transaction
where it clearly shows that the money has been sent to Bharti Airtel's account.
But still nothing has been sorted out. I have mailed all the details 3 times but
still no solutions from the customer care end.
Now, I was shocked to see the message saying that my outstanding bill has been
forwarded to their outsourcing agency for assistance in payment .
This message is really bothering the status of mind and has disturbed me.
How can they send it to them if the complaint has not yet been resolved ?
They are so unethical that even after sending mails to their customer care, branches etc.
there has been no courtesy call even.
I am registering the complaint with the Consumer Court so that such unnecessary
botheration of customers could be controlled.