[Resolved] Airtel — Disconnection of Number

rakhimady

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I was using my number [protected] more than 4.5years in Airtel, In the month of June'12 I ported my number into Tata Docomo but I was not satisfied with the network connectivity of Tata Docomo, After using it for 90 days I ported my number back to Airtel and it was activated on 19th of Oct'12 since then till 14th Nov'12 Airtel disconnected my number 4 times just for the address verification rejection.Now they are demanding to me to make the approx amount showing on my outstanding to get the same number and that they are not even confirming that I will get the same number again because of which I am loosing all my important contacts as I have only one number as my contact.I also submitted my Rental Agreement & Current bill two time at airtel relationship centers but after that also no response from them. I can take a new connection available in the market why will I make the payment if Airtel is not activating the number without any future problem.

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Dec 27, 2016

Complaint marked as Resolved

Verified Support

Dec 21, 2012

Airtel Customer Care's response Namaste(rakhimady),

We would like to inform you that your concern listed 20 Nov 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Comments

Aashish Jain

from Chennai, Tamil Nadu

I bought a new connection from a airtel dealer. My number was on for 15 to 20 days and then it got disconnected. I had received a messaging from airtel that the address proof i submitted was invalid and I need to submit my proof again. I went to airtel showroom. There they told me to submit the proof at the same place where i bought the number. I immediately did the thing which was told me. Now its been more than 20 days that my number has not been activated. When I ask the dealer he gives me some reason. My number is [protected].
I called up the customer care finally and they tell me that address has not verified once again. This is bull because no one turned up to verify my address. I fought with the customer care to either send a person for verification or ask your people to call on my alternate number for verification. But they are not ready to help me. They tell me that the number cannot be activated again. I have given the number to many of my clients and I also have Rs.1000 of balance in it. How am I suppose to waste my money this way. I have 7 airtel connections and I have not faced any such problem on those number. I would like to convey to airtel that if my number is not activated then I am planning to shift all my 7 airtel numbers to someother service provider preferably voadafone.
If there is any airtel person seeing this complaint then I think you need to take necessary steps immediately.

shankar

from Bengaluru, Karnataka

5 days ago by Shankar[send email]
to unsubscribe m.igfun.com andi.mazook.com
I am not downloading single thing from mazzok.com but your reducing Rs.10 per day from[protected]
please deactivate it from[protected] onwards from my mobile 91-[protected] thanking u

Complainant1898280

from Kolkata, West Bengal

I am Mahesh Verma, i had purchased an airtel numer in around 2007. . Mobile no: [protected] from akola(maharastra). I recharged the card to get 1 year validity. Now as the validity is over, I recharged the card again for lifetime . But even after recharging the card for lifetime, my registration of the number failed, and it got disconnected, when i called the AIRTEL CUSTOMER CARE they said that had sent me an sms regarding the submission of my document.Now, the question here arises, after using my number for almost 1year, how can its registration fail due to non submission of proper documents.This is total absurd, now due to its deactivation i am facing a lot of problem, as I am a student in Melbourne Australia, and the number was in international roaming, all of my relatives and friends contact me through that number.AIRTEL CUSTOMER SERVICE people said they sent me an sms regarding the said issue, but there are no such msg in my inbox. Please kindly see to the matter, I am facing a lot of problem due to this. I know its easy for you people to disconnected our number without any information, but the pain and trouble we go through for your such act, who will be accountable for it? YOU...AIR TEL SERVICE PROVIDER..
You people better be organized and provide the service we pay you for or a day will come when your company might just be a HISTORY.
DO look into my matter, don't offend and harass your customer like this, be loyal to the customer, if you want your customer to be loyal with you to.