[Resolved]  Airtel DSL & Landline Connection — Fraudulent bills

Address:

Karnataka

Fraudulent bills of Airtel:

Dear Advocates,

1. This is to inform you that this is one more method of Bharati Airtel’s scheme to threaten, coerce clients to pay up and add to their kitty of profits through fraudulent methods.

2. I used to have 4 mobile phones of Airtel & 3 Landline connections for our office and home connections from the year 2005. It was noticed since 2010 onwards that Airtel would give escalated bills for all the connections.


3. If a complaint were lodge bill amount would be reduced immediately. Upset with such dishonest services we had decided to disconnect 1 mobile phone connection and 1 landline connection. What was retained were only 2 landline connections one of them is[protected].

4. Further we asked airtel to move to plan of Rs.499 Broadband from Rs.1299 for the no.[protected], in the month of oct 2010. This was done by phone as well as by mail. However it was noticed that inspite of taking the request it was not done within the prescribed time. In Feb 2011 the DSL connection was still at at Rs.1299/- once again we called the Customer Care we asked them to reverse the charges and also change the plan to Rs.499/- they gave ref nos etc.

5. When we checked in Mar 2011 it was not done. The customer executive sent a mail stating that they were sorry & will reverse the charges for the last 3 months (Jan, dec, nov). But on 14th April they disconnected the Broadband connection. When enquired they said that our plans were still in 1299/- and we have to pay at Rs.1299/- for all the months, the amounts cannot be reversed.

6. When a mail was sent to 121 enquiring why they have disconnected. They sent a mail saying on Feb month we had actually asked them to upgrade our plan to Rs.1299/- ??? I asked them how we can upgrade from Rs.1299/- to Rs.1299/- ? We can only upgrade to a larger plan or a lesser plan.

7. So it is very clear that AIrtel wants to bill us for Rs.1299/- irrespective of whatever we do.
8. Mails were exchanged ( have all the proofs of correspondence from airtel ) where they have reversed their own decisions. Have all the complaint numbers but action was not taken so far.

9. Last week we had a lady call up saying she was from the reconnection department and would like to reconnect the phone. Why such calls are made from time to time we have no idea. However we are not interested in any phone connection with Airtel for the following reasons:

a) Executives are not aware of the products and lie about the different products just to make the sale.
b) There is no co-ordination between customer care, sales department, reconnection/ retention and technical departments.
c) No co-ordination between collection agencies, which adopts any unscrupulous methods to collect the payment.
d) The staff are untrained and inexperienced, no authority/ interests taken by the Managers to resolve issues. Through phones, through mails and through customer care kiosks, inspite of all these mentioned for lodging complaints and redresals
e) The billing is always escalated compared to the services rendered.
f) Requisition not honored.

10. After we started using new connections by BSNL, Tata Docomo and Vodaphone our bills are 50% less compared to Airtel bills and services are also good.

11.You can find my complaint mails in in the link provided : https://www.consumercomplaints.in/complaints/airtel-dsl-landline-connection-karn...⇄
12.Mr. Rakesh Ranga has written to me from Customer Service team stating that they will resolve the issue. But nothing happened so far.
13.The legal team is writing to me stating that you will share the information with other telecom operators and credit verification. Let me also tell you that we will go to consumer court and disclose the threats made by you through this legal notice. Be noted that all the emails, complaint numbers and mails sent by concerned departments are very much in my possession.
14. In the number mentioned below of the lawyers the communication numbers are as follows [protected]/ [protected] both the numbers are incorrect.
Many thanks,
Rumi SIkdar
B2 , 1905, South City, Arekere Mico Layout
Off Bannerghatta Road
Bangalore- 560076