[Resolved]  Airtel / DTH — WRONG COMMITMENT,VERY VERY POOR CUSTOMER SERVICE AND VERY RUDE EXECUTIVES

Address:

SAS Nagar, Punjab

Kindly don't give wrong info on mail and don't try to say false to me . Your call is in waiting and again you didn't call me. kindly call me unless within few days I will go in consumer court.



-----Original Message-----
From: [protected]@Airtel.in [mailto:[protected]@Airtel.in]
Sent: Thursday, January 20, 2011 4:19 PM
To: Spaprov Punjab
Subject: Re: wrong commitment by Executive Shantanu from Vriti for sale DTH connection, REMINDER 1

Dear Mr. Jain,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding package issue.

We would like to inform you that we tried to contact you on mobile number
91-[protected] dated: 20/01/2011 but your number was not reachable.

We have forwarded your request to concerned team and you would be contacted at the earliest.

We look forward to a long and fruitful association with you.

Regards,
Sonia Puri
airtel digital TV

Know more about airtel digital TV

Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325 from your registered mobile number*.


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Spaprov Punjab To
<spaprov.[protected]@idea. "[protected]@airtel.in"
adityabirla.com> <[protected]@airtel.in>,
"[protected]@airtelindia.com"
01/19/2011 10:26 <[protected]@airtelindia.com>
AM cc
"mail:shantanu.[protected]@vriti-interactive.
com"
<shantanu.[protected]@vriti-interactive.com>,
"[protected]@onlinedeals.in"
<[protected]@onlinedeals.in>,
"bharti.[protected]@vriti-interactive.com"
<bharti.[protected]@vriti-interactive.com>
Subject
wrong commitment by Executive
Shantanu from Vriti for sale DTH
connection, REMINDER 1
P Please do not print this e-mail
unless it is absolutely necessary P









HI,

THIS TO INFORM YOU STILL I DID’T RECEIVED RESOLUTION OF MY COMPLAINT. And I will give you time till 24th January 2011 unless I don’t have any other option to go Consumer court.

Regard’s
Nitin Jain
[protected]

From: Spaprov Punjab
Sent: Saturday, January 15, 2011 3:10 PM
To: '[protected]@airtel.in'
Subject: FW: wrong commitment by Executive Shantanu from Vriti for sale DTH connection

fyi

Thanks & Regards,
Nitin Jain
Circle Office
Mobile: [protected]

From: Spaprov Punjab
Sent: Saturday, January 15, 2011 3:07 PM
To: '[protected]@airtel.insize'; '[protected]@airtelindia.com'
Cc: 'mail:shantanu.[protected]@vriti-interactive.com'; '[protected]@onlinedeals.in'; 'bharti.[protected]@vriti-interactive.com'
Subject: wrong commitment by Executive Shantanu from Vriti for sale DTH connection

Hi,

I purchased your DTH on 13th January my account id is
[protected] by Shantanu | Sales Adviser`, E-mail:shantanu.[protected]@vriti-interactive.com Number is [protected] from your outsource Outbound Vriti Infocomm. And Mr. shantanu guide me that you got extra benefits of iTV,6 Games, Star sports, Espn and Star cricket also in Rs 1590 with other sports channels Ten cricket, Ten sport and Ten action. I confirmed 3 time with Shantanu and he said me yes you got these benefits and this call is recored in system so am not committing you wrong if you purchase right now and I purchased you DTH. But after Installation I am not getting these benefits and I called to your Vriti executive Shantanu he didn’t pick my phone and when I called to Ms. Bharti today in morning number [protected] mail id is 'bharti.[protected]@vriti-interactive.com'she said me kindly call on Customer care once number is [protected]. When I call on this Number [protected] Ms. Ekta picked my phone and I told her my problem but she said to me this offer is not available on your package we can’t help you if Mr. shantanu commit any wrong communication then sorry for it.
Then I asked her raise complaint for my concern she said me I am not able to raise complaint because we can’t help you if someone commit wrong communication. Then I ask her to transfer my call to her senior and she said me I will transfer you call kindly hold line and she put my call on hold and disconnect my call. Kindly confirm why my call was disconnected by her. Then again I called to Ms. Bharti for telling her my this problem she said me I will arrange call back by Shantanu for you confirmation. But no call received yet.

And Vriti Ms. Ruby Number is [protected] will charge twice for my this package 1590 rs and they said my it will return within 2 or 3 days but I am afraid after this commitments and behavior.


Very frankly to say my first experience with Airtel is very very Poor and bad. Airtel is a big name in industry so I believe my problem will resolve very soon. Kindly resolve my this problem and arrange call back. Unless I have no other option to go Consumer court.


Thanks & Regards,
Nitin Jain
Circle Office
Mobile: [protected]