[Resolved]  Airtel — Highly disappointed-New Airtel broadband connection - Doddathogur, Electronics City

Address:

Bangalore, Karnataka

Respected Sir,

This is Binu here and is regarding my application for a new Airtel connection in Bangalore. The reference number is CEF NO: TBLR 236832.

I am having health problem and was undergone a surgery to my stomach few weeks back, so I used to work from home by company provided laptop through broadband connection. I was having an internet connection which was a data card, in between I got an advertisement for Airtel broadband through a notice paper dropped on the door step. I called on the number provided - [protected] (Mr. Anand Reddy). Next day morning he came to collect the advance Rs. 1300 (2 Mbps unlimited) along with the documents required for connection - rental agreement, HR letter from my company, permanent ID proof and a passport size photo on 28th of April 2011, Thursday and he confirmed that the connection will be provided on Friday or maximum Saturday and will be treated in an urgent basis. Trusting his word I disconnected the existing connection effective on Saturday. I didn't see any body turning up till Saturday evening and I called Mr. Anand and he told he will call back in 2 minutes. I called 5 - 6 times and the reply was the same (will call back in 1 minute). I didn't get an response on that day.

Sunday morning I called and he told that one Mr. Ramesh will come and set up the connection by 11:30 AM, nobody came and I was keep on calling to [protected] (Mr. Anand Reddy) and there was no response. As I needed connection on Monday morning for logging into my job I kept on calling and he didn't picked up. Then I tried from my mother's cell phone and seeing a different number he picked up and told he will call back in 2 minutes. As there was no calls I tried from mine as well as mother's mobile and no response. He picked up when I called from my friend's mobile and then the same story repeated, no response for further calls. Ignoring the doctor's advise to take rest I went to office on Monday and today (Tuesday). None of my calls were responded and evening when I called from a friend's mobile he picked up and talked some thing which was no understandable, then he provided some channel manager's number - one Mr. Naik ([protected] and [protected]), one numeber was on call-waiting when I called, when I called gain he didn't pick up both the numbers. I sent a SMS to this mobile number stating that I will escalate this in Consumer court forum and also to nodal and appellate officers of Airtel and there was no response.

I was fine if they could have told that new Airtel connection is going to take 2 - 3 weeks, then I wouldnt have disconnected my previous connection till then or would have gone for BSNL or other service provider who will give connection in 2 weeks time. I doubt whether they (Airtel) know what is customer satisfaction. Few irresponsible guys in the team can lead to make the name of such a reputed company like Airtel to a notorious service provider.

Sir, I kindly request you to look into this and to do the needful so that they can give me the connection or can refund the amount stating that the connection can't be provided. I hope you would have understood my frustration and embarrassment which made me to write the whole story.

Kindly help me in this regard.

Thank you,
Binu
Dodda Thogur Village, Electronics City

NB: I have never meant of hurting the reputation on the company mentioned above, this was just to make into your notice so that this may not happen again for future customers.