Airtel — WRONG CHARGES &HARRASMENT | |||
CUST ID [protected] MOBILE [protected] ON 03 JUNE 2011 I GOT A CALL FROM LOCAL DEALER AIRTEL DIGITAL TV MOBILE NO ([protected]) ASKING ME THAT we are coming to your residence for dish alignment to the new satellite and asked for visiting charge of 100 rs when i refused. i called customer care they told me that the dish alignment will be done free from our side so not to give any charge for this. finally no body came. NOW ON 11 JUNE suddenly service stopped with ERROR NO - SM2 call customer care for assistance first time customer care exucutive told that it is a technical error i am taking complain keep your set top box on will be resolved within half an hour. nothing happened in next one hour. again i called them this time executive told me that your satellite alignment has been changed automatically from our side and system is showing that anteena alignment has been done. (for better signal and quality). THERE IS A PROBLEM WITH YOUR ANTEENA AND SET TOP BOX our engineer will come to you and solve your problem TAKE THE COMPLAIN NO[protected] AND GO TO THE NEAREST DEALER. the VISITING CHARGE WILL BE 100 RS. when i asked that how can your system is showing that SM2 service is activated where no engineer came to my house HE TOLD ME THAT WITHOUT ANTEENA ALIGNMENT SM2 ERROR CAN NOT COME. SO I ASK YOU SOME QUESTION 1. WITHOUT CUSTOMER REQUEST WHY YOU CHANGED MY SERVICE TO SM2 WHICH IS NOT WORKING ON MY SET TOP BOX (as told by your customer care executive) 2. if changed then why to charge 100 rs as VISITING CHARGE. 3. is it a type of harrasment with the help of LOCAL DEALER (WHO CALLED ME ON 03 JUNE FOR VISITING CHARGE) 4. IF YOU HAVE CHANGED YOUR SATELLITE THEN IT IS YOUR DUTY TO UPDATE THE CONSUMERS AND MAKE TECHNICAL ARRANGEMENTS REGARDING THIS. SO DO THE NEEDFUL QUICKLY REGARDING THE ISSUE OTHERWISE I HAVE TO GO TO OTHER AUTHORITIES. AS DEDUCTION OF DAILY CHARGES IS CONTINUE FROM MY DIGITAL TV ACCOUNT. MANOJ KUMAR PATHAK Was this information helpful? | |||
 8 Comments | |||
Comments
AIRTEL DIGITAL TV — WRONGLY CHARGES DEBITED
Hello,This is to inform you that we are using your Digital TV services since January ’09.
On the Name of Ramdas Gandhi (My Father)
Customer ID [protected]
Contact No. [protected]
Comp/Ref.Number 879935
In July ’09 there was some problem in our Digital TV’s result for which we have launched a complaint to Co.'s Toll-Free call center. For which their one of service Executive has came & found the problem somewhere in dish which was provided by the company. At the time of the discussion for the resolution for the problem he informed us that there will be a 600/- Expense for which “WE HAVE TO DO EXTRA RECHARGE OF 600/- INR” at the time of this recharge there was already balance of over 200/- INR. [censored]ll as he has insisted so we did the same on 20th July 2009. Then on 21st July 2009 their Service Executive has came again for the Problem resolution & has corrected the problem which resulted in Crystal Clear Visibility from AIRTEL Digital TV services.
But the problem arises after he has left & three days passed for the same. Our Account is debited for the 800/- INR for the same damage’s repair/replacement, which is 200/- higher then what their Service Executive has said & the same charges has been debited without our concern or confirmation.
Then for the same I have called at ARITEL DIGITAL TV Call-Center No.12150 from Airtel Mobile. Where I have explained the whole experience, where again their one of authorized service agent named __________ has given me assurance that my Account will be re-credited for 200/- INR by 30th of July 2009 which were debited wrongly & for which he has given me the Comp/Ref. Number 879935
After this I have sent them Mail via my E-mail ID (dhaval.[protected]@hotmail.com), on that also they have denied to credit the charges without any Clarifications, & when I have replyed for that mail again with my queries, till date I have not received any responce from Company.
The charges are not Credited till time today on 07-08-09 & moreoverly I have received Message from AIRTEL TV that if I we have not recharged our account immediately, our services will be suspension.
I seek your assistance to sorting out this issue.
Your prompt & positive revert will help me to cherish good experience.
Regards,
On behalf of Ramdas Gandhi
Dhaval Gandhi (Son of Ramdas Gandhi)
i have laptop of HP Pavilion DV5 1015TX.Installation is alrady done, Before installation i told the person who came to install that i have Laptop of HP and i have to connect from the Laptop.before installation they have to tell that we dont no how to install with laptop.I have TV Tuner card inbuilt.they know what software is to be installed while installation.Please guide them what softwarea are to be installed for watching TV in Laptops.
Thanks
Udit Rawal([protected])
Thanks
Udit Rawal([protected])
iiiiiiiiiii did settings in Laptop and able to watch TV.
thanks for you immediate support.
Kindly request to give training to the engineers how to install Airtel Digital TV through digital Laptops.
They know what settings they have to do and which application is to be installed to watch tv for the customer satisfaction..
Thanks
Udit Rawal
thanks for you immediate support.
Kindly request to give training to the engineers how to install Airtel Digital TV through digital Laptops.
They know what settings they have to do and which application is to be installed to watch tv for the customer satisfaction..
Thanks
Udit Rawal
dear sir
i have airtel digitel tv connection id no[protected].
co activte my disconnect connection without payment .and then shows balance in minus amount .
if i recharge they deduct old minus balance .
they give me 5 days grace period to recharge it but they charge it when i recharge my account . they deduct there amount in my recharge amount
my question is that why co give me extra time if they give me extra time to view the channel it will not chargeable .
you acctivate my dish as per my recharge balance .
i am demand to you to give me extra time
sanjay vij 676/7 model town near rana hospital jalandhar mob [protected]
i have airtel digitel tv connection id no[protected].
co activte my disconnect connection without payment .and then shows balance in minus amount .
if i recharge they deduct old minus balance .
they give me 5 days grace period to recharge it but they charge it when i recharge my account . they deduct there amount in my recharge amount
my question is that why co give me extra time if they give me extra time to view the channel it will not chargeable .
you acctivate my dish as per my recharge balance .
i am demand to you to give me extra time
sanjay vij 676/7 model town near rana hospital jalandhar mob [protected]
Hello Friends,
I just want to share my experience with Airtel DTH. I have recharged my Airtel DTH account [protected] in June 2010 for Rs.500. My account is credited with Rs.500 after recharging
from the recharge coupon. After 24 hours my account was suspended. When I called customer care, they didn’t have any clue why they have suspended my account. After number of follow up, they replied that some other customer claimed that amount and my account is debited without informing me. when I asked to get my money back, customer care executives disconnected by call several times?????. Now Mr. Naveen and Mr. Rakesh from Airtel DTH needs a proof of that the recharge coupon that I used to recharge my Airtel DTH account almost a year back.
Is this a Joke????
My Friends if you are using this service and recharging with recharge coupon then keep it and do not throw, else you will be the next in this list.
Lokesh Chauhan
I just want to share my experience with Airtel DTH. I have recharged my Airtel DTH account [protected] in June 2010 for Rs.500. My account is credited with Rs.500 after recharging
from the recharge coupon. After 24 hours my account was suspended. When I called customer care, they didn’t have any clue why they have suspended my account. After number of follow up, they replied that some other customer claimed that amount and my account is debited without informing me. when I asked to get my money back, customer care executives disconnected by call several times?????. Now Mr. Naveen and Mr. Rakesh from Airtel DTH needs a proof of that the recharge coupon that I used to recharge my Airtel DTH account almost a year back.
Is this a Joke????
My Friends if you are using this service and recharging with recharge coupon then keep it and do not throw, else you will be the next in this list.
Lokesh Chauhan
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AIRTEL DIGITAL TV — Incorrect charges charged by Airtel
Customer ID: [protected]I have purchased Airtel digital TV on 22nd February, 2009 with a Mega Pack with Rs.260/- per month charges after two months free subscription. I have noticed last month that Airtel was charging me Rs.315/- per month where as I have subscribed for Mega Pack of Rs.260/- I have lodged complaint last month with airtel customer service vide reference No.801159 to refund me excess amount charged for Two Months (i.e. 26/4/2009 to 25/6/2009) and stop add on services if any activated on my account without my knowledge with immediate effect. I am surprise to see that Airtel had not stopped add on service till date and charging me additionally Rs.55/- per month for ESPN Top up. I have written four e-mail but no response was received . I have calledup custumer care twice and when i am asking why you have not stopped addon service last month the customer care executive disconnecting phone with no response. Can any give me draft to be filed with consumer court for this? i wish to file a complaint before consumer fourm to save inocent people from Airtel bogus charges.