[Resolved]  Airtel — Unshown hidden and Real Face of Airtel customer services

Address:

Hyderabad, Andhra Pradesh

Guyz get alert pls top using airtel they are really bloody services suggest everyone to convert theri same number to any any other network but not airtel its really my personal experience and eventhough they charge and deduct anonymously randomly without informing customers its really disgusting service of airtel we all protest and ban airtel from india i gonna publish this all in deccan chornicle other press media news channels "Real face of airtel"

--- On Sun, 20/3/11, tauseef qamar <[protected]@yahoo.com> wrote:

From: tauseef qamar <[protected]@yahoo.com>
Subject: Re: REMINDER - 6 |[protected]|]
To: [protected]@airtel.in, appellate.[protected]@airtel.in, nodalofficer.[protected]@airtel.in
Cc: [protected]@in.airtel.com
Date: Sunday, 20 March, 2011, 1:51 PM
i really got fedupp with bloody the airtel customer services when i m telling everyone by screaming almost that my number is stolen someone is misusing my number and you ppl lazy enough to care and understands pls guyz give me a break and deactivate block all the services permanently on my number with immediate effect.

Note:- if needfull has not been done i will publish this in media,press news
channels online consumer complaints & telecom portal,RTI sectors and legal
proceedings on your risks and expenses.

My issue is pending from so almost 20days If this time if action has not been taken i gonna escalate to the higher level with all this mail history and will contact bharti group board of directors.

If you need an verfications pls send your executive to my address which as same on my number address.

Thanks,





-
[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtel.in
Cc:
Sent: 09/03/2011 21:55:21
Subject: Reminder - Serious Compalint

Hello,

I have made 15calls from 2.00pm today i have spoke to 4 customer care
executives with my requests to block my number but no action after fulfilling
all the required details it seems all airtel staff are careless lazy towards
there work pls take this mail as very serious and do the needfull immediately
since my mobile was stolen today dated[protected] at 12.30pm around bearing
mobile num:- 9849XXXXX,since i m using this phone for my business purpose i m
baring lots of loss of this i need new sim on number so i requests nodal
officers and cc department to block this number immediately in order to misuse
of my phone book contacts and number.

Note:- if needfull has not been done i will publish this in media,press news
channels online consumer complaints & telecom portal,RTI sectors and legal
proceedings on your risks and expenses.

Thanks,

[protected][protected]-----

Dear Mohd Sameer ., Your email dated 09/03/2011 09:55:21 PM,reference number[protected] is in process. We will get back to you at the earliest. Airtel Care
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




--- On Fri, 18/3/11, tauseef qamar <[protected]@yahoo.com> wrote:

From: tauseef qamar <[protected]@yahoo.com>
Subject: Re: REMINDER - 5 [|BAL||[protected]|]
To: [protected]@airtel.in, appellate.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, [protected]@in.airtel.com
Date: Friday, 18 March, 2011, 5:22 PM
Hi,

Rushing Reminder !!! Please i request appeliate officer to barred & deactivated i/c & o/g & all the services on my number,with an immediate effect.

Hopefully i beleive that this would be my last to resolve my query in order to maintain airtels faith on their customers.

Thanks,

--- On Fri, 18/3/11, [protected]@airtel.in <[protected]@airtel.in> wrote:

From: [protected]@airtel.in <[protected]@airtel.in>
Subject: Re: REMINDER - 4 [|BAL||[protected]|]
To: [protected]@yahoo.com
Date: Friday, 18 March, 2011, 3:14 PM
Dear Mr.Mohammed Sameer,

We regret for the delay in responding to your e-mail.

This has reference to your concern regarding deactivation of Outgoing call facility for your airtel prepaid mobile number 9849XXXXX
We understand that this situation must have inconvenienced you.

As per the telephonic conversation we would like to inform you that the out going services was barred due to non submission of the MEF (Magic Enrollment From) we would also like to inform you that currently the airtel mobile number [protected] is in active status as per our records.

Please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards

Shilpa S
Appellate Officer
Bharti Airtel Limited

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Click here to provide Feedback.

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Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtel.in
Cc: [protected]@airtelmail.in
Sent: 17/03/2011 13:59:12
Subject: Fw:Re:Fw: Reminder - 4

Reminder - 4



--- On Wed, 16/3/11, tauseef qamar wrote:

From: tauseef qamar
Subject: Reminder - 3
To: [protected]@airtel.in, nodalofficer.[protected]@airtel.in,
appellate.[protected]@airtel.in
Cc: [protected]@airtelmail.in
Date: Wednesday, 16 March, 2011, 5:27 PM

This is really pathetic & disgusting services,Yes of course the mail is same
and the query is also only because no one is taking seriously on my complaint
since the raised on[protected],still the whole airtel is not taking regret and
responsibility on the bad cause for me,i requests the nodal officers to take an
serious action to stop all the services with immediate effect and do the
needfull.

Note:- if needfull has not been done i will contact directly to bharti board
members & publish this mails in media,press news channels online consumer
complaints & telecom portal,RTI sectors and legal proceedings on your risks
and expenses.

Thanks,



--- On Wed, 16/3/11, [protected]@airtel.in wrote:

From: [protected]@airtel.in
Subject: Acknowledgement Mail.
To: [protected]@yahoo.com
Date: Wednesday, 16 March, 2011, 4:43 PM

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you
earlier.

We are currently resolving your query and would revert to you within in 24
Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: REMINDER - 2 [|BAL||[protected]|]
Date: 16/03/2011 04:26:44 PM
From: [protected]@yahoo.com
To: [protected]@airtel.in;nodalofficer.[protected]@airtel.in
Message body:
Its really unfaithful poor service information to airtel customers as your
mail I/C and O/G services are barred with effective from 13-Mar-2011,But still
the both I/C and O/G services actively running.

This is really disgusting services i really cant understand you are providing
the false information and breaking the faith of airtel on their customers.

I request Nodal officer to perform the duty with confirm responsibility and do
the needfull with an immediate actions stop deactivate all the services of
[protected].

Thanks,



--- On Sun, 13/3/11, [protected]@airtel.in wrote:

From: [protected]@airtel.in
Subject: Re: REMINDER - 1 [|BAL||[protected]|]
To: [protected]@yahoo.com
Date: Sunday, 13 March, 2011, 11:07 AM

Dear Customer,

We regret for the delay caused in replying to your email.

With reference to your Email dated 11-Mar-2011, regarding your airtel mobile
number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We would like to inform you that we tried calling you but with little success.

We would like to confirm that as per your request, I/C and O/G services are
barred with effective from 13-Mar-2011.

So request you to kindly check with the same.

In future too, please feel free to speak to our call center executive on 121
regarding any query/request and 198(Toll Free) for any complaints. You can also
email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to
6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your
complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30
AM to 6:30 PM Monday to Friday.

We value your association with Airtel.

Warm Regards,



Azim Abdul
Nodal Officer
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=D13254BDC6C7
C93153B1DC216DACD13053B6D72265A4EC107392F5157196F6167A&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtel.in
Cc: [protected]@airtelmail.in
Sent: 11/03/2011 22:28:28
Subject: REMINDER - 1

REMINDER - 1 & Still the services are not yet deactivated



--- On Wed, 9/3/11, [protected]@airtel.in wrote:

From: [protected]@airtel.in
Subject: Acknowledgement Mail.
To: [protected]@yahoo.com
Date: Wednesday, 9 March, 2011, 10:08 PM

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you
earlier.

We are currently resolving your query and would revert to you within in 24
Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Reminder - Serious Compalint
Date: 09/03/2011 09:55:25 PM
From: [protected]@yahoo.com
To: [protected]@in.airtel.com;Nodalofficer.[protected]@airtel.in
Message body:
Hello,

I have made 15calls from 2.00pm today i have spoke to 4 customer care
executives with my requests to block my number but no action after fulfilling
all the required details it seems all airtel staff are careless lazy towards
there work pls take this mail as very serious and do the needfull immediately
since my mobile was stolen today dated[protected] at 12.30pm around bearing
mobile num:- 9849XXXXX,since i m using this phone for my business purpose i m
baring lots of loss of this i need new sim on number so i requests nodal
officers and cc department to block this number immediately in order to misuse
of my phone book contacts and number.

Note:- if needfull has not been done i will publish this in media,press news
channels online consumer complaints & telecom portal,RTI sectors and legal
proceedings on your risks and expenses.

Thanks,
Mohammed Sameer

Number:- 9849XXXXX
Details :-
H-No-
R.R. Dist - Hyderabad

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited
and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel
Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti
Airtel
Limited. Before opening any attachments please check them for viruses and
defects.

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects