[Resolved] Airtel — Inconvenience,and poor service | |||
AIRTEL DTH customer Id No.[protected] Dear sir, With ref to complaint no:DT[protected] , I herewith bring the following grievances 1.I successfully availed annual subscription along with set top box, and now recharged for 3 months, while all my colleagues and neighbors changed to TATA SKY , I've decided to stay with AIRTEL 2.I inquired the customer care executive regarding packages and she changed my existing package to south super value without my permission, later after repeated request for 2 days by sending email one person call backed and informed me that he has changed channels as per my request somehow the channels were restored 3.On DIWALI day , suddenly all channels were lost , no customer care executive is available for redress. 4.On repeated calls to customer care they told that some one will call back , but no one called( i spent more than Rs.200/- for phone calls) 5.Next day morning one executive called me again i explained, that with out my permission your changing my packages but her response was very poor i honestly requested her to refund my advance payment and terminate air tell services , she immedieatly disconnected. 6.I strongly protest for the inconvenience caused , that to on festival day when all my family members were gathered 7.Now I personally regret for staying with AIRTEL , 8.I request AIRTEL DTH to please return my balance amount and stop services permanently 9.I resolved to go with TATA SKY( excellent in services and best in customer satisfaction) Please do the need full immediately Noel Prasanth M Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
We have registered with Airtel for a new Broad Bans & Land connection by payibg Rs. 500/- on 14 July 2011 vide CEF No.2803672. During the booking it was informed that the connection will be commissioned within 2/3 days.
Since 18.07.2011 I have been trying with all resources to get the connection or getting the connection resolved. At different time a different stories are being told. I have been asked to contact one Mr. Sarkar of Airtel-Tecjnical incharge(Mob:[protected]. Though I had been in touch with him he will give ftresh assurance. Subsequently he has not been receiving the Phone or is Metro or sick and would call me. He has neverresponded of his own.
I was also informed to contact one Mr Amit Rajput, marketing incharge of the area(Mob:[protected]. He either does not receives the phone or replies that he will return the call. At times he tells that if the connection has not been made through, to send him the SMS.
I am of the opinion that Airtel is not only Technically incompetent, they are administratively inacapable in resolving to the issues faced by the customers. I have logged down all details of all contacts/efforts to approach Airtel officials so that the real problem is surfaced. I have also forwarded my complains to the Nodal officer & Appelate officer(Del). Even these offcials atre also sleeping. I have now surrundered and thought of not wasting my energy and time in pursuing further. Surprisingly, no response are there from Airtel to know what happened to the booking.
Is it this way of earning revenue by taking Rs.500/- and harass customer. I know, I will not get any response from now also, but surrundering is what I am not in a position to accept. I will see the end of it even it requires to approach your CEO, Mr. Mittal
Since 18.07.2011 I have been trying with all resources to get the connection or getting the connection resolved. At different time a different stories are being told. I have been asked to contact one Mr. Sarkar of Airtel-Tecjnical incharge(Mob:[protected]. Though I had been in touch with him he will give ftresh assurance. Subsequently he has not been receiving the Phone or is Metro or sick and would call me. He has neverresponded of his own.
I was also informed to contact one Mr Amit Rajput, marketing incharge of the area(Mob:[protected]. He either does not receives the phone or replies that he will return the call. At times he tells that if the connection has not been made through, to send him the SMS.
I am of the opinion that Airtel is not only Technically incompetent, they are administratively inacapable in resolving to the issues faced by the customers. I have logged down all details of all contacts/efforts to approach Airtel officials so that the real problem is surfaced. I have also forwarded my complains to the Nodal officer & Appelate officer(Del). Even these offcials atre also sleeping. I have now surrundered and thought of not wasting my energy and time in pursuing further. Surprisingly, no response are there from Airtel to know what happened to the booking.
Is it this way of earning revenue by taking Rs.500/- and harass customer. I know, I will not get any response from now also, but surrundering is what I am not in a position to accept. I will see the end of it even it requires to approach your CEO, Mr. Mittal
where ever you go the problem will come with u. not an issue. As per pt.5 d lady honestly disconnected 'you' but did she pay back your advance. And 2 my experience Airtel are NOTORIOUS people NOTED for swindling money. mail them. get reply. take copies o[censored]r mail and their reply and file cheating case in police.
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AirTel — Inconvenience in services
I have complaint many times but there is no one to listen to me about the network problem that is going on I amsuffering from this problem since one and the half year. Whenever I call them they just say that there is temprary problem going on and soon they could resolve it. But till 24/06/08 they have done nothing. Nearby to my home there is MDS Universty and they are not taking it seriously. What should be done? Whom should I complain.Thankyou
Varun Gupta
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