[Resolved] Airtel — Irresponsible behaviour of support staff | |||
I own a postpaid mobile connection provided by airtel mobiles. My bill cycle is 23rd of jan and i decided to change my bill plan from this date only. My request is to convert my postpaid mobile plan to Infosys corporate plan I37 CUG 199 PLAN MH. Now I do not understand one thing that what is the relation between changing the plan and the bill payment. Please note that all my bills are paid before due date. when i tried to escalate the issue my calling the customer care, I was barred from connecting to the customer care agent? in reply to my mails, they always provide ambigious answers and not resolving my issue. I did not expect such kind of response from a reputed organisation. It's simple frustrating and i am into a mental stress from past 2 days due to this. The response on mails show the abmigious mails provided my the organisation in response to my issue. Was this information helpful? | |||
Nov 8, 2016 Complaint marked as Resolved Verified Support Jan 31, 2013 Airtel Customer Care's response Namaste(iconmani), We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 2 Comments | |||
Comments
Airtel — Irresponsible behavior by Airtel
Friends,I was using the Airtel postpaid corporate connection which i got in Aug 2008 after submitting required proofs for almost 1.5 years.Later felt that the chargers very high and in order to retain the same number i moved to prepaid connection with Airtel for the same number again giving all the necessary documents.This prepaid connection i was using for the past 6 months and have recharged 6 times and had a balance of Rs.64.Suddenly on Wednesday evening i dint get any signal and instead i got a message that Sim registration Failed.When i called the customer care number they informed me that Your SIM is damaged and visit the nearest relationship centre and get a duplicate SIM paying Rs.35 and submitting the proof once again.When i visited the Service centre on Thursday,I was shocked to hear from them that my number has been blocked and i will not be able to get the same number once again and they were not able to give me any reason why it happened?.The way they treated me was irritating and as if they are the boss and i am there to get a service from them.I obtained the TamilNadu nodal officer number and called him on Friday.He was kind enough to talk politely and gave me a reason that Government is doing some audit and they randomly check the numbers and if there is no respond for any number they simply block the number.He promised me that it will not be a problem and i can get back my same number as a new connection.But when i visited the service centre once again the way they treated me was irritating once again and i decided to switch to another Service provider.
Dear Sunil Mittal,
I as a ex customer and as a share holder suggest you that please put the things at home properly before acquaring the other mobile operators.The only advantage you are having is the first one to move else with your pathetic service you would have lost the customers at a rate faster than the one you gain.
Regards,
Karthikeyan
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Airtel — Irresponsible behavior of agent
Hi, I am Rohit Shukla I have pre paid connection of airtel no. [protected] and work in Britannia Ind. Ltd. I have serious cause of complaint. Your local agent here in Rudrapur Mr. Gautam is highly irresponsible in behavior.Twice my no. got disconnected irrespective of that I have submitted my ID proof. He doesn not pick the phone or help in any manner. Air tel is reputed company but some persons like this damaging your hard earned image.Pl. look into this and instruct some other person to be in touch with me.