[Resolved] Airtel — Disconnection of prepaid number | |||
i took a number of airtel.. the number was [protected]... submitted all the documents on the tym of activation.... but after few days, i got a call from a personal number....and a girl was talking from the other side... she was asking me for the address verification... i said ok... ask me.. first question was what is ur name sir.. i said gauta jain.. thn the next ques was...whats ur billling address...? suddenly at that spot...i got a clue in my mind of an advertisement of jaago grahak jaago...which tells us to not to give our personal details thru fnes nd emails.....these calls and emails can be fake also..... and i refused her to provide any info at that tym and told her that i will submit a new fresh copy of my documents in ur office soon.... after 2 days i found my incoming and outgoing calls service barred..... immediately i went in an airtel care and submitted my proofs.... i was shocked to hear from that so pleased lady customer care executive tht...Sir.., ur number is permanentaly disconnected....pls help Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Airtel — Disconnection of number
i took a number of airtel..the number was [protected]...
submitted all the documents on the tym of activation....
but after few days, i got a call from a personal number....and a girl was talking from the other side...
she was asking me for the address verification...
i said ok...
ask me..
first question was what is ur name sir..
i said gauta jain..
thn the next ques was...whats ur billling address...?
suddenly at that spot...i got a clue in my mind of an advertisement of jaago grahak jaago...which tells us to not to give our personal details thru fnes nd emails.....these calls and emails can be fake also.....
and i refused her to provide any info at that tym and told her that i will submit a new fresh copy of my documents in ur office soon....
after 2 days i found my incoming and outgoing calls service barred.....
immediately i went in an airtel care and submitted my proofs....
i was shocked to hear from that so pleased lady customer care executive tht...Sir.., ur number is permanentaly disconnected....pls help
On Tue, 31 Aug 2010 15:01:04 +0530 "subhash upadhyay"[protected]@rediffmail.com wrote
Dear Sir,
This is very harassing situation for me from such an esteemed organization. I n the month of April 2010, your representative Mr. Anuj ( [protected]) and Ms. Preeti ([protected]) have contacted me and assured me that they are providing me Mega section in the prices of Economy package. At the time of installation I have asked the guys that what will be my package, They told me that you have to pay prices of Mega section i.e. Rs. 275 + tax, not Rs.200+ tax per month. When I have tried to contact them they have not responded well. So I cancelled the plan to install your digital TV. Since then I am chasing to reimburse my amount Rs. 1750. This amount was collected by Mr. Y. Sharma of M/s LOYALITY M 17/A/41, Gurudwara Road, Karol Bagh, New Delhi-110005 as hard cash from my house( B-42 G/F, Southend Floors, Sector 48-49, Sohna Road, Gurgaon.
My complained nos are : 2416244 dated 15.04.2010
2422358 dated 16.04.2010.
Kindly see into it and refund my money back at the earliest.
Yours truly,
Subhash Chandra Upadhyay
Customer id.: [protected]
Dear Sir,
This is very harassing situation for me from such an esteemed organization. I n the month of April 2010, your representative Mr. Anuj ( [protected]) and Ms. Preeti ([protected]) have contacted me and assured me that they are providing me Mega section in the prices of Economy package. At the time of installation I have asked the guys that what will be my package, They told me that you have to pay prices of Mega section i.e. Rs. 275 + tax, not Rs.200+ tax per month. When I have tried to contact them they have not responded well. So I cancelled the plan to install your digital TV. Since then I am chasing to reimburse my amount Rs. 1750. This amount was collected by Mr. Y. Sharma of M/s LOYALITY M 17/A/41, Gurudwara Road, Karol Bagh, New Delhi-110005 as hard cash from my house( B-42 G/F, Southend Floors, Sector 48-49, Sohna Road, Gurgaon.
My complained nos are : 2416244 dated 15.04.2010
2422358 dated 16.04.2010.
Kindly see into it and refund my money back at the earliest.
Yours truly,
Subhash Chandra Upadhyay
Customer id.: [protected]
On Tue, 31 Aug 2010 15:01:04 +0530 "subhash upadhyay"[protected]@rediffmail.com wrote
Dear Sir,
This is very harassing situation for me from such an esteemed organization Airtel DTH . I n the month of April 2010, your representative Mr. Anuj ( [protected]) and Ms. Preeti ([protected]) have contacted me and assured me that they are providing me Mega section in the prices of Economy package. At the time of installation I have asked the guys that what will be my package, They told me that you have to pay prices of Mega section i.e. Rs. 275 + tax, not Rs.200+ tax per month. When I have tried to contact them they have not responded well. So I cancelled the plan to install your digital TV. Since then I am chasing to reimburse my amount Rs. 1750. This amount was collected by Mr. Y. Sharma of M/s LOYALITY M 17/A/41, Gurudwara Road, Karol Bagh, New Delhi-110005 as hard cash from my house( B-42 G/F, Southend Floors, Sector 48-49, Sohna Road, Gurgaon.
My complained nos are : 2416244 dated 15.04.2010
2422358 dated 16.04.2010.
Kindly see into it and refund my money back at the earliest.
Yours truly,
Subhash Chandra Upadhyay
Customer id.: [protected]
Dear Sir,
This is very harassing situation for me from such an esteemed organization Airtel DTH . I n the month of April 2010, your representative Mr. Anuj ( [protected]) and Ms. Preeti ([protected]) have contacted me and assured me that they are providing me Mega section in the prices of Economy package. At the time of installation I have asked the guys that what will be my package, They told me that you have to pay prices of Mega section i.e. Rs. 275 + tax, not Rs.200+ tax per month. When I have tried to contact them they have not responded well. So I cancelled the plan to install your digital TV. Since then I am chasing to reimburse my amount Rs. 1750. This amount was collected by Mr. Y. Sharma of M/s LOYALITY M 17/A/41, Gurudwara Road, Karol Bagh, New Delhi-110005 as hard cash from my house( B-42 G/F, Southend Floors, Sector 48-49, Sohna Road, Gurgaon.
My complained nos are : 2416244 dated 15.04.2010
2422358 dated 16.04.2010.
Kindly see into it and refund my money back at the earliest.
Yours truly,
Subhash Chandra Upadhyay
Customer id.: [protected]
My mobile prepaid number is [protected].
On 5th Dec 11 (at 16;18 hrs), I received following 'AZ Alert" by SMS (Please note, no such request for documents was received before this date),
Quote......
As per Govt. directives we have to discontinue the service to your airtel Mobile as we have not received your Prepaid Enrollment Form at the dealer from where you purchased your airtel Mobile to avoid discontinuation of services.
........Unquote
Same SMS was again received on 6th Dec.
On 8th Dec as self was busy, My wife went to AIRTELCustomer Office on F.C. Road, Pune, to check what documents needed to be submitted.
She also mentioned to them that similar SMS was received in 2007 by me and required documents were submitted then. I had also received confirmation of receipt of documents by SMS from AIRTEL on 9th Feb 2007.
When I went to same office on 9th Dec to submit the required documents, I was told that the person who receives the related documents was sick and absent, hence I could come next day or go to other offices in the city.
When my wife when to same office on 10th Dec (ie today) to submit the documents she was told that the number has been deleted and was asked to go to their "Karve road office" to check further action/solution.
At Karve road office I explained the situation to the official who in turn directed to call their customer service centre on 999 from landline provided in their office. I spoke to various call centre operaters and their executive " Anita" for about 30 minutes. They could not explain as to why was the number deleted without giving sufficeint time to submit the documents. When I insisted that since I had the number for many years I must not lose the number, they mentioned that I can get the same number by applying for new Postpaid connection but not prepaid connection, which is quite strange.
Please note that this number was post-paid many tears ago. Due to some billing problems, when I dicided to cancel the Airtel connection, I was told that under a new offer, I could keep the number as Prepaid with lifetime incoming free. I agreed to this plan and since then have this number under Prepaid plan ( I do not remember the year this happened).
Please note that recharge for Rs 500 was done on 23rd Nov and most of which was balance when this number was disconnected.
Wish to highlight following:
1. No notice to submit the documents was received before the above mentioned SMS dated 5th and 6th.
2. I feel that sufficient time was was not provided to submit documents.
3. AIRTEL office on F.C. Road did not mention the urgency of submitting the documents.
4. My mobile number of many years and lot of balance is disconnected for no fault of mine.
5. It is possible to have same number by applying for new connection for Postpaid service onlt and not Prepaid!!!
Please advise further action to enable retain my mobile number with the remaining balance.
Sudhir Barve,
Pune, Maharashtra.
On 5th Dec 11 (at 16;18 hrs), I received following 'AZ Alert" by SMS (Please note, no such request for documents was received before this date),
Quote......
As per Govt. directives we have to discontinue the service to your airtel Mobile as we have not received your Prepaid Enrollment Form at the dealer from where you purchased your airtel Mobile to avoid discontinuation of services.
........Unquote
Same SMS was again received on 6th Dec.
On 8th Dec as self was busy, My wife went to AIRTELCustomer Office on F.C. Road, Pune, to check what documents needed to be submitted.
She also mentioned to them that similar SMS was received in 2007 by me and required documents were submitted then. I had also received confirmation of receipt of documents by SMS from AIRTEL on 9th Feb 2007.
When I went to same office on 9th Dec to submit the required documents, I was told that the person who receives the related documents was sick and absent, hence I could come next day or go to other offices in the city.
When my wife when to same office on 10th Dec (ie today) to submit the documents she was told that the number has been deleted and was asked to go to their "Karve road office" to check further action/solution.
At Karve road office I explained the situation to the official who in turn directed to call their customer service centre on 999 from landline provided in their office. I spoke to various call centre operaters and their executive " Anita" for about 30 minutes. They could not explain as to why was the number deleted without giving sufficeint time to submit the documents. When I insisted that since I had the number for many years I must not lose the number, they mentioned that I can get the same number by applying for new Postpaid connection but not prepaid connection, which is quite strange.
Please note that this number was post-paid many tears ago. Due to some billing problems, when I dicided to cancel the Airtel connection, I was told that under a new offer, I could keep the number as Prepaid with lifetime incoming free. I agreed to this plan and since then have this number under Prepaid plan ( I do not remember the year this happened).
Please note that recharge for Rs 500 was done on 23rd Nov and most of which was balance when this number was disconnected.
Wish to highlight following:
1. No notice to submit the documents was received before the above mentioned SMS dated 5th and 6th.
2. I feel that sufficient time was was not provided to submit documents.
3. AIRTEL office on F.C. Road did not mention the urgency of submitting the documents.
4. My mobile number of many years and lot of balance is disconnected for no fault of mine.
5. It is possible to have same number by applying for new connection for Postpaid service onlt and not Prepaid!!!
Please advise further action to enable retain my mobile number with the remaining balance.
Sudhir Barve,
Pune, Maharashtra.
airtel prepaid mobile number [protected] disconnected on 20 Jul 2013. I have been in correspondence since last 3 weeks
Internet plan money of Rs 749/- was accepted on 16 Jul 2013 though net banking and disconnected 4 days. On contacting the reason given as disuse. The sim was used primarily for data on my ipad. Now they do not want to refund the amount as the number is permanently deactivated by them.
Below is the recent email reply from airtel.
[protected]@in.airtel.com
12:44 PM (10 hours ago)
to me
Namaste Jaganmohan Reddy,
We understand from your previous e-mail, requesting for refund of excess amount of your airtel prepaid mobile number [protected].
Thank you for your mail to airtel and the opportunity to assist you.
We regret for the delay in replying to your mail and regret the inconvenience caused to you in this regard.
We regret to inform you that your number has been permanently deactivated due to non usage on 20/07/2013 and the mobile number has already been reissued to new customer as per airtel process.
We regret to inform you that, we are unable to reactivate the same number for you.
We regret to inform you that, your account balance will be forfeited once the number would get permanently deactivated from airtel. Hence we are unable to process your concern.
We further like to inform you that, once you have chosen to move-out you all current balance, validity and benefits of rate plan applicable on your number will be withdrawn. Since SIM Card will be changed, you will be required to move contacts to new SIM card. Also after port out in case you wish to come back then as per process you cannot shift the operator before 90 Days.
We hope that we have been able to address your request suitably.
Please do write in for any further assistance.
Yours Sincerely,
Vidhya V
Customer Care
Bharti Airtel Limited
[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 22/08/2013 12:16:36 PM
Subject: Re: DISCONNECTION OF MY PREPAID MOBILE NUMBER [protected] [|BAL|Qrc120081311081219450642|]
Kindly make the refund without unnecessary correspondence and excuses for
delay. I have already sent you the bank statement in pdf form which shows the
payment for internet on 16 Jul and your untimely cutting off the services on 20
Jul2013. I am not interested in any other services or plan or in the recovery
of the numbers on the SIM as it has no saved phone numbers for it was solely
used on my ipad for internet
The delay and beating around the bush is certainly making me lose my patience
and losing confidence in airtel services.
Regards,
Dr Jaganmohan Reddy
Internet plan money of Rs 749/- was accepted on 16 Jul 2013 though net banking and disconnected 4 days. On contacting the reason given as disuse. The sim was used primarily for data on my ipad. Now they do not want to refund the amount as the number is permanently deactivated by them.
Below is the recent email reply from airtel.
[protected]@in.airtel.com
12:44 PM (10 hours ago)
to me
Namaste Jaganmohan Reddy,
We understand from your previous e-mail, requesting for refund of excess amount of your airtel prepaid mobile number [protected].
Thank you for your mail to airtel and the opportunity to assist you.
We regret for the delay in replying to your mail and regret the inconvenience caused to you in this regard.
We regret to inform you that your number has been permanently deactivated due to non usage on 20/07/2013 and the mobile number has already been reissued to new customer as per airtel process.
We regret to inform you that, we are unable to reactivate the same number for you.
We regret to inform you that, your account balance will be forfeited once the number would get permanently deactivated from airtel. Hence we are unable to process your concern.
We further like to inform you that, once you have chosen to move-out you all current balance, validity and benefits of rate plan applicable on your number will be withdrawn. Since SIM Card will be changed, you will be required to move contacts to new SIM card. Also after port out in case you wish to come back then as per process you cannot shift the operator before 90 Days.
We hope that we have been able to address your request suitably.
Please do write in for any further assistance.
Yours Sincerely,
Vidhya V
Customer Care
Bharti Airtel Limited
[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 22/08/2013 12:16:36 PM
Subject: Re: DISCONNECTION OF MY PREPAID MOBILE NUMBER [protected] [|BAL|Qrc120081311081219450642|]
Kindly make the refund without unnecessary correspondence and excuses for
delay. I have already sent you the bank statement in pdf form which shows the
payment for internet on 16 Jul and your untimely cutting off the services on 20
Jul2013. I am not interested in any other services or plan or in the recovery
of the numbers on the SIM as it has no saved phone numbers for it was solely
used on my ipad for internet
The delay and beating around the bush is certainly making me lose my patience
and losing confidence in airtel services.
Regards,
Dr Jaganmohan Reddy
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Airtel Prepaid Number-[protected].
Name- Santosh Kumar.
with anticipation.
Santosh Kumar.
Ph-[protected].
[protected]@gmail.com