[Resolved] Airtel — Fraud and Cheating

 
6 Reviews
Kolkata, West Bengal, India
 imgarg
Dear Sir / Madam,


We are holding an Airtel Prepaid mobile connection with no. [protected] for over last one year.

Its been quite frustrating to deal with Airtel so far as in event of any assistance required or complaint to be registered we only have two contact nos. i.e. 121 or 198 which have no option to get the correct help as desired.

While dialling on both the nos. its impossible to reach to the correct person and even after trying more than 20-30 time, if fortunately we are able to reach some one, the customer care officer do not pay any attention to the complaint instead disconnects the line by giving some excuse or the other. Most of time customer care officer uses local language despite our repeated request to use English or Hindi as we do not understand the local language.

We have been regularly charging the prepaid connection and noticing that without using the phone even for day the balance keeps on reducing due to some pretext or the other, we recently discovered that due to some unwanted service called 'Hungama' the balance have been reducing on daily basis which was not even subscribed by us at any time.

We have made this request in past (when we were lucky to get connection to Airtel's helpline) many a times to remove our no. from any such subscription but till date the same have not been done and balance is being reduced forcefully without our consent for any such service.

Its almost impossible to reach any customer care officer in Airtel and frustrating to get the issues resolved of last many days despite hundreds of attempts.

We have recently subscribed to the 3G data plan worth Rs. 199 (given 500 MB of free data download), however are surprised to note that every time we connect to the 3G and use even a site like google or gmail our balance reduces whereas this was suppose to be free of cost till 500 MB data usages.

We get no update from airtel on data usages and are failing to understand how can 500 MB data be used only on first connection of 3G if it is so happened.

It seems to be complete cheating on Airtel's part to deduct user's balance without any reference to them and enable unwanted services on phone and deduct money.

After getting no response from any of the Airtel's contact nos. we are raising this as last and final complaint before filing a case in consumer court for intentional cheating and malpractices also violating the applicable TRAI guidelines.

Please do consider this seriously and respond within reasonable time.

For any query, please call us on our alternate no. [protected].

Regards
[protected][protected][protected][protected][protected][protected]
Ish Mohan Garg
Complaint marked as Resolved 2017-01-02 10:04:48
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Complaint comments  5 Comments     Updated: Share0Tweet0

Comments

Airtel is cheating by deducting Rs. 1.50 everyday from my prepaid balance. Many times I called Airtel Customer Care to get it de-activated. But after few days it is activated by Airtel itself fradulently to cosume the balance amount.

Airtel customercare executives refuses to record complaint for this.

At present the Airtel system is such that this can not be prevented by the prepaid customer.

This is a well planned tecnique of getting the money from customer in fradulent manner.

Can any step be taken against the Airtel Top Manangment for such fradulent practice and can this be stopped by any means?
Team,

I have placed a compliant in airtel customer care center regarding the unnecessary Hello Tune service which they had activated few months back without any intimation. I had never requested for the same.
They committed for reversal with retrospective effect , but till date no reversal is being done and late fee is also charged for non payment.

Below are the details :----

Name: ANKIT HANDA
Ph No: [protected]
Compliant No: 12755623
Dated : [protected]

Request you to kindly take action against Airtel (Landline service provider) asap and ask for clarification.


Regards
Ankit Handa
[protected]
[protected]
I totally agree to him... this has happened same with me...
He is right... they are cheaters...
Dear sir/madam,

kindly support me for every common man and fight aganist mobile companies and REALITY shows who makes fool.kindly click my youtube vedio to support me

http://www.youtube.com/watch?v=PHZoCNuVAgw&list=LL3OyCfYqu3HUWWqMsgdFpaw&...

I want to inform public about your landmark victory at district
consumer court against Dakshin Media Gaming Solution Pvt. Ltd.
Company, the organizers of television game show “HAUZEE” on Zee T.V.
to pay me 11, 00, 000/- alongwith interest @ 6% p.a and telecom service
provider Bharti Airtel Limited to pay a sum of Rs.2, 00, 000/- as
punitive damages and also the presenter/hosts of programme namely
Sajid Khan and Javed Jaffrey to pay Rs.1, 00, 000/- each as punitive
damages.



I won this money in the episode relayed on 13.11.2005, in which I
downloaded Rs10/- ticket on my prepaid airtel connection. I played
the game and won the Jackpot and was declared winner of 11, 00, 000
prize money. I was promised on the show that I will get this money
and will also be invited on TV to appear on subsequent show.

But later, I never received my money. I kept contacting the related
parties for my prize money for about a year. When all my effort went
when in vain, I filled a case against Dakshin Media Gaming Solution
Pvt. Ltd. Company, its partners, Bharti Airtel Limited and the host
Sajid Khan and Javed Jaffery in local consumer court.

The case went for seven years, and because the game show was run by
so many partners, none of them was ready to take responsibility to pay
me money. As a common man this journey was very difficult and I know
lot more people who are being ripped off and given false hopes by this
channels and game shows and not been paid their money.

I wanted to get my prize money back and show these companies and
presenters that they have credibility towards the consumers from whom
they are making such profits.

During this journey I realized that common man doesn’t even know how
to deal with this problem so they give up and whom to ask. I want to
tell such people not to give up hope and fight back.

kindly see the the link
ttp://www.desi-radio.com/listArtist_Jaaved_Jaffrey.php
http://www.indianstockmarket.net/BhartiAirtel-Limited.asp
http://www.punjabnewsexpress.com/news/4353-Producers-of-ZEE-TV-programme-HAUZEE-...
http://www.indianexpress.com/news/tv-show-organiser-told-to-pay-rs-11-lakh/97082...
http://newsr.in/n/Entertainment/74rc57l0a/TV-show-organiser-told-to-pay-Rs-11.ht...
http://ibnlive.in.com/generalnewsfeed/news/tv-show-organiser-told-to-pay-rs-11-l...
http://entertainment.silobreaker.com/tv-show-organiser-told-to-pay-rs-11-lakh-5_...
http://www.allvoices.com/news/[protected]tv-show-organiser-told-to-pay-rs-11-lak...
http://www.i4u.com/2012/07/bharti-airtel/tv-rs-organiser-lakh-11-pay-told-show
http://www.moneycontrol.com/news-topic/airtel-money/
http://www.indiantelevision.com/tvlinx/y2k12/jul/tvlinx_6jul.htm
http://www.lyricsmafia.com/hindi_movie/picture_video/javed_jaffrey

regards
kamaldeep singh

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    Airtel - Fraud and Cheating