[Resolved]  Airtel — MNP process welcome back plan

Address:

Tamil Nadu

To the concerned,
This is with regards to my number [protected] which was with AIRTEL for more than a year.
All this pain started with the process of MNP from AIRTEL to TATA DOCOMO as I had some benefits with Docomo connection [Employed for TATA Communications].
I had already paid an amount of Rs 500/- before the MNP process [Jan 2012], so that if there are any dues the AIRTEL Team can reduce it form the advance of 500/- paid.
The MNP process was completed on the 1st week of Feb 2012.
1. I Used TATA Docomo for almost a month and I had received a mail stating there is due of Rs 288/- from AIRTEL But I lost my TATA Docomo sim card on April 4th 2012, while I was travelling from Chennai to Vellore. I requested the concerned person to deactivate the connection so that I can get a duplicate sim card once I am back to Chennai.
2. On 14th June 2012 I paid Rs 288/- To AIRTEL, since the TATA DOCOMO team had informed me that the connection was terminated from AIRTEL.
3. On 26th June 2012 I paid Rs 689/- to TATA DOCOMO as they claimed there is a due and hence the connection was disconnected, so once there is a no due for the number, it could be obtained from AIRTEL as it’s my parent service provider.
4. On 19th July 2012 I wrote a complaint/requisition letter to the sales officer/Manager at AIRTEL office Coimbatore, I was told that there will be a technical person who will assist me further, but there was no response, I thought there are no one to read my piece of paper.
5. On 28th August 2012 I got a sim card ‘Sim No:[protected]’ from AIRTEL and I was asked to pay Rs 638/- they said it was for process of duplicate sim card which costs Rs 350/- and outstanding fee of Rs 288/- for which I have already paid at Chennai on 14th June 2012 and I was told Rs 300/- will be refunded later to my account.
6. Now to prove that I have paid, you people missed to update, I had to raise a support mail on the same day support ticket number # 20195
7. On 9th Sept 2012 I spoke with a technical assistant at Chennai and I am told that my number is still in the port out state and there will was no information or support ticket with reference to this number raised for a comeback plan.
Please note I had been paying from April 2nd till 28th August to get my number back not knowing who my service provider is.
I couldn't get a duplicate sim from TATA DOCOMO as the concerned technical person told me that the number has not been completely ported to TATA DOCOMO since there was a due.
On April 27th 2012 I was told my Docomo services were truncated as I have not paid some due amount to my old network [AIRTEL].
On April 29th 2012 my services was truncated completely from AIRTEL stating it is a Port not found issue.

Finally after researching on the internet I came to know a number can be obtained from the old network after 90days of service of the new network and this plan was called as welcome back customer plan in AIRTEL, I did not try with Docomo as they strictly said it’s over 90 days and it’s in disconnected state. [The number is neither in AIRTEL nor in Docomo].
After 90 days it’s the responsibility of my parent network to get my services in this case it happens to be AIRTEL. When I call up the senior sales office from Coimbatore AIRTEL office he doesn't even pick up.
Now I need my services back and compensation for what has happened as per your SLA.
It’s not enough if you have an ad to connect to friends with Rahman's tune in the background; you people got to work and try to do a service. Just collecting bills and answering the call doesn't mean service, trying to resolve a customer’s problem and that is called service and in future never put a record stating you are number one in customer service.
Since I am a frequent blogger and there is a fan following, I wouldn’t mind publishing this nasty experience of AIRTEL in my Blog, and I am sure there will be comments from many on their nasty experiences.
Kindly contact me ASAP. It would be better if a senior manager could address on this and make sure I am satisfied with the service credit he will offer.
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Shrinath.K.T
[protected]