[Resolved]  Airtel / Mobile — Mental harrassment

THIS IS THE MOST FRUSTRATED CUSTOMER WRITING AFTER TRYING TO GET HELP FROM ALL POSSIBLE DIRECTIONS TO NO AVAIL. TODAY MORNING MY MOBILE CONNECTION WAS DISCONNECTED, DON'T KNOW THE REASON WHY???

I MADE A PAYMENT TOWARDS MY MOBILE BILL USAGE OF INR 1808 ON 8TH OF FEB THROUGH A COLLECTIONS AGENT AND SAME WAS DEBITED FROM MY ACCOUNT ON 12TH FEB (AS PER MY HDFC BANK STATEMENT). THEN ON 18TH OF FEB ANOTHER AMOUNT 3292.60 WAS CREDITED TO AIRTEL THROUGH MY ICICI CREDIT CARD THROUGH VISA BILLPAY SERVICE.

HDFC Bank Statement capture:

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12 Feb 2008 Chq Paid-MICR INW CL-AIRTEL[protected] Feb 2008 1808.00 379022.75

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THIS MEANS I'VE PAYED AN AMOUNT OF 5000 RUPEES AS AGAINST THE USAGE OF INR 3292.60 AS ON 18TH OF FEB'08.

TODAY AFTERNOON I SPOKE TO YOUR REPRESENTATIVE (SHALINI) WHO DIDN'T EVEN KNOW HOW TO TALK IN ENGLISH AND DID NOT HELP AT ALL (HORRIBLE EXPERIENCE). I REQUESTED TO BE TRANSFERRED TO THE MANAGER, AND SHE SIMPLED REFUSED MENTIONING 'MANAGER IS BUSY". SOMEHOW, I CONVINCED HER TO TRANSFER THE CALL.

MANAGER MR. BHASKAR.O (FLOOR MANAGER)(REFERENCE NUMBER from his conversation:[protected]. TIME WAS AROUND 13.10, 19th of Feb, 08, HE TOLD ME THAT NOTHING HAS BEEN UPDATED IN MY AIRTEL ACCOUNT REGARDING BILL PAYMENT. I TRIED GIVING HIM ALL EVIDENCES INCLUDING CHEQUE CLEARING DATE AND TRANSACTION ID, BUT HE KEPT ON INSISTING ME TO SEND HIM MY BANK STATEMENT (HOW CAN SOME ASK FOR MY BANK STATEMENT). I ALSO READ THE MESSAGE I RECEIVED FROM ICICI VISA BILLPAY TO HIM ON AMOUNT OF 3292.60 DEBITED ON ME AND CREDITED TO AIRTEL ON 18TH OF FEB, STILL HE DID NOT UNDERSTAND AND TOLD ME THE HE CANNOT DO ANYTHING UNLESS MY AIRTEL ACCOUNT IS UPDATED (NOT SURE HOW IT WILL HAPPEN, IF THIS DID NOT HAPPEN TILL NOW).

I REALLY DON'T UNDERSTAND WHAT IS MY FAULT THAT AIRTEL PEOPLE DISCONNECTED MY NUMBER???????????????????? I PAYED MORE THAT WHAT I OWE TO THEM. IF SOMEONE FROM THEIR TEAM IS NOT DOING THEIR DUTIES, THEN WHY SHOULD I PAY THE PRICE????

ENTIRE DAY I COULD NOT DO MUCH IN OFFICE COZ O[censored]NAVAILABILITY OF MY MOBILE AND IT LEAD TO BIG REVENUE LOSS FOR ME AS WELL AS THE ORGANIZATION.

I REQUEST FOR A STRICT ACTION ON THIS. I EVEN TRIED SPEAKING AT COPRORATE OFFICE IN MEHRAULI (NEW DELHI). THAT LADY TOLD ME TO BE ON HOLD FOR A MINUTE AND THEN DISCONNECTED THE CALL. I TRIED MULTIPLE TIMES, BUT NOW PHONE IS NOT GOING THROUGH.

NEED HELP URGENTLY.
SUJAN
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EMAIL: [protected]@yahoo.com