Airtel Mobile Phone Services — Cutting of mobile phone

Address:

Delhi

Dear Sir , this is concerning my Mothers mobile phone No. [protected]. Both my parents are Airtel mobile phone users for over 10 yrs and have never defaulted in payments of their mobile phone bills .However we have recently suffered terribly because of their most inefficient after sales service.
My mother received her bill for the month of Jan 10 , a sum of Rs 1001 /- . This bill was paid by cheque no. 929300 dated 18/1/10 of Oriental bank of Commerce which was put into their drop box at Indraprast Apollo Hospital New Delhi. This cheque was also encashed on the 22 Jan 10.
However next month my mother received another bill of Rs 2166/- which included Rs 1001 /- of the last bill also.My mother submitted another cheque of 1165/- as payment , subtracting the sum of Rs 1001/- as this payment had already been paid .This cheque has not been collected from their collection drop box at Sector 18 Noida till date.
She also filled a complaint (Complaint No.[protected] with the Airtel complaint cell , however no notice was paid to this complaint and her phone services were cut for the last one week.

This absolutely negligent behavior by this supposedly reputed company has trully shocked us and caused us tremendous ammount of mental and emotional trauma.

I would kindly request you to please look into this matter and take the required action against the concerned people , so that such incedents are not repeated in future.
Thanking you
With warm regards
Avinash