[Resolved]  Airtel Mobile Postpaid — Inaction on the complaint on 3 occasions[protected]

I am holding this connecting since last 3-4 months. Since starting of
this connection I am really suffering like any thing with Airtel.

Initially I have problem with Limit, I have only to compromise and made
the payment in advance so that I will get back my limit.

Later there is a problem with the address. Even though my communication
address is my residence, a one line "ICICI Bank Limited" is coming as I
have taken this connection while I was in ICICI Bank. I am making the
Bill Payment not by the corporate. I have approached your call centre
on December and have raised the issue and they have
confirmed that they will do the needful upon receipt of mail from me at
the email id, which I have done. To my astonishment I see the December
bill with the same line appearing. Now I am not with ICICI Bank, I am
with Deutsche Bank. In order to claim my mobile bill it should be in my
name and address not in bank's name.

I have further raised my protest on 9th January with reference
no.[protected] and they replied saying that they have done the needful. What
it mean god only should know. My only request is getting another Bill
without ICICI Bank name mentioned. I have told your call centre that I
will not be making the payment till I receive the revised Bill. But till
now I have not received any revised bill.

Against yesterday I have raised the same with your call centre with
reference no.[protected] and they have promosed that some senior will call
me. But till now nobody has called me and confirmed me that they are
sending the revised bill. One thing is clear that Airtel doesn't care for their customers. So, I am not going to make the payment as I have not received revised bill.

I am also in service industry and know the norms in this competitive
world, that is why I have given so many opportunities for airtel to prove
customer friendly and constomer centric. But I have forced to escalate
this small issue to senior management.

Hope I will receive the same by 21st else I will not be making the payment
and will be forced to go to consumer court to settle the issue and further
discontinue the mobile connection.

When I tried the same call centre, they are saying that the same is changed in the system now only, hence they cannot change the last bill. Who cares for all these, orginally I have placed the request in December and what happened to that request, they are not ready to give any response.

When I requested for talking to seniors they denied and they are not ready to provide any email ID of the seniors also. I am really unable to understand what type of call centre Airtel is maintaining.

Regards

Venkat