[Resolved]  Airtel — Being wrongly charged and Mental harassment

Address:

Mumbai City, Maharashtra

Hi,
My name is Pramit Pal. I had been using Airtel Broadband Services(Landline number :[protected]) in my rented appartment.

On 07th April 2010 , I had put in a request through the customer care people that I will be shifting to a new location and I needed to shift my connection. I was told by them that Airtel did not provide connection there and that they will be cancelling my number. I was fine with it and told them that to proceed. I had received an email from them on 17th of April 2010 saying that -
"We have received your request to shift your telephone connection to the below mentioned address: ...We are unable to shift the connection due to unavailability of network. As per our discussion, your cancellation request has been accepted. Find the ticket no. 152685 // 152689 Warm Regards, Belden D`cruz Service Marketing - West Airtel Telemedia Services ".
After that I received no calls or contact from them, and I was still holding their Modem and Telephone set.On 4th June 2010, I received a call from a lady executive who was clearly rude and asked me to pay my amount. I was shocked as I said I am no longer using the number and it was cancelled. I also emailed the airtel people on 5th of June2010 asking them to process my cancellation at the earliest.
Since then, I have been getting mixed set of calls and emails. A set of calls telling me my number has already been cancelled and they will be clearing up the process of payment (the deposited amount, the pending payment and the return of the Modem set).I was being not even being heard by the customer care people. And no one was forwarding me any number where I could speak to someone.

Today I got a call from someone called Mr.Devangshu Patel(no.[protected]) saying that he is a Lawyer from Delhi you has received a notice from me. And saying that 15days back the notice was sent to me in my previous address,which,since I have changed my address, I haven't received. He told me to get in touch with advocate Mr. N.K. Singh(no.[protected]). Mr.Singh told me I had Rs.2844/- to pay to Bharti Airtel. I told him that I was being wrongly billed for a month, but wouldnt listen. He told me I had to pay the amount if i had to stop the legal proceedings. So, he gave me a legal id[protected].
Mr. Patel and Mr. Singh had told me I had 1 hr to pay the amount.
I was pretty shaken up by then. I then went to the Airtel Relationship Centre in SV Road/Goregaon West and paid the amount.( Receipt no[protected]

My request is to kindly look into the matter and tell me was treated in the way any consumer would be treated. Dont I get answers for the questions I ask for or will it be the as they will?
Kindly help me

Regards
Pramit Pal
pramit.[protected]@gmail.com/
pramit.[protected]@gmail.com


below are the details of the email exchanges
********************************************************************************...⇄
from pramit pal <pramit.[protected]@gmail.com>
to [protected]@airtel.in,
airtel.[protected]@airtel.in
cc pramit.[protected]@gmail.com
date Wed, Nov 17, 2010 at 11:24 PM
subject Re: FWD: FWD: CANCELLATION RAISED :- [protected] [|BAL|Qrc1282297|]
mailed-by gmail.com
hide details 11:24 PM (25 minutes ago)
Hi,

Seems like you people will always have it your way.

Today I got a call from someone called Mr.Devangshu Patel(no.[protected]) saying that he is a Lawyer from Delhi you has received a notice from me. And saying that 15days back the notice was sent to me in my previous address,which,since I have changed my address, I haven't received. He told me to get in touch with advocate Mr. N.K. Singh(no.[protected]). Mr.Singh told me I had Rs.2844/- to pay to Bharti Airtel. I told him that I was being wrongly billed for a month, but wouldnt listen. He told me I had to pay the amount if i had to stop the legal proceedings. So, he gave me a legal id[protected].
Mr. Patel and Mr. Singh had told me I had 1 hr to pay the amount. I was pretty shaken up by then. I then went to the Airtel Relationship Centre in SV Road/Goregaon West and paid the amount.( Receipt no[protected]

So, have this updated in your system that we are clear on our account.

Though I am completely unsatisfied the way I have been treated by your company, I being a tiny consumer will be not heard it seems.

Pramit Pal
[protected]



On Mon, Jul 26, 2010 at 6:29 PM, pramit pal <pramit.[protected]@gmail.com> wrote:
Hi

Amazing, you tell me your people are going to contact me, but they never do, unless to remind me of my wrongly updated bill..
Can someone help me in this regard???.. atleast give me some contact number of someone who can do...I seriously need some kind of assistance in this regard.
I dont even know whom to escalate this matter to.

Pramit Pal





On Thu, Jul 15, 2010 at 5:07 PM, <[protected]@airtel.in> wrote:
Dear Customer,



Thank you for writing to Airtel Telemedia Services.



With reference to your e-mail dated 15/07/2010, you have expressed concern regarding delay in resolution for your Airtel fixed-line [protected].



We would like to inform that your concern is already registered with reference number "35099896" and same is under process.



Our team is working on this and our executive will revert to you shortly.



We seek your cooperation in this regard.



It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.



For any further assistance please mail us at [protected]@airtel.in




Warm Regards,
Lee Micheal
Bharti Airtel Limited



[protected]Original Message[protected]
From: pramit.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 15/07/2010 11:43:20 AM
Subject: Fwd: FWD: CANCELLATION RAISED :- [protected] [|BAL|Qrc1021744|]

Am still getting calls for bill reminders and as I see, I am being charged even
after the 17th of april 2010(ie even after confirming my cancellation.)

Could you please confirm ,why is this happening

my complain no:35099896

Pramit Pal


[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Sat, Jun 5, 2010 at 3:35 PM
Subject: Re: FWD: CANCELLATION RAISED :- [protected] [|BAL|Qrc1021744|]
To: pramit.[protected]@gmail.com


Dear Pramit Pal, Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 05-06-10, you have expressed your concern
regarding cancellation for your Airtel fixed line number [protected].

We would like to inform that your concern has been registered with us. Your
service request number is 33520250 and our customer executive shall get in
touch with you.

For any further assistance please feel free to call our Call Center number 121
/44444121 which is accessible 24 hours or email us at wecare.[protected]@airtel.in

Assuring you the best of our services at all times.

Warm Regards,
Mohana
Customer Care Officer.
Airtel Telemedia Services


Assuring you the best of our services at all times.
Warm Regards,
Mohana
Customer Care Officer.
Airtel Telemedia Services



[protected]Original Message[protected]
From: pramit.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 05/06/2010 01:34:32 PM
Subject: Fwd: Cancellation Raised :- [protected]

Please complete the cancellation on an urgent basis as i am getting calls for
bills from your agents and on alternate days am getting calls confirminng the
cancellation
Pramit Pal
[protected]



[protected] Forwarded message[protected]
From:
Date: Sat, Apr 17, 2010 at 5:07 PM
Subject: Cancellation Raised :- [protected]
To: pramit.[protected]@gmail.com



Dear Sir,

Thank you for writing to Airtel Broadband and Telephone Services.

We have received your request to shift your telephone connection to the below
mentioned address:
FLAT NO 101 BLUE EXCELLENCY OPP ANMOL ENCLAVE SV ROAD GOREGOAN WEST MUM

We are unable to shift the connection due to unavailability of network. As per
our discussion, your cancellation request has been accepted.
Find the ticket no. 152685 // 152689

Please accept our sincere apologies for any inconvenience you are experiencing
due to our inability to shift your connection.

Have a nice day.

Warm Regards,

Belden D`cruz
Service Marketing - West
Airtel Telemedia Services

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