[Resolved]  Airtel — Network Problem, Call Drop - Increase in bill Amount

Airtel Mumbai — Repeated harassment for payment

Hello

My name is Neerav Ghosh, and this pertains to my Airtel Mumbai mobile phone number[protected]. I have had this number and service for about 2 years, and except for the very first bill, ALL bills till March 2009 have been deducted directly from my credit card as per Standing instructions I have issued.

Since my credit card expired in Feb 2009, I have submitted a fresh Standing Instruction to continue the direct debit of my bill.

On 14th March, 2009 I issued this instruction, duly filled a form, submitted photocopies of my credit card etc. and submitted it in the Lokhandwala, Andheri centre of Airtel. I was assured that the needful would be done within 3 working days and my next bill would be debited to my credit card. That bill (Feb) I paid by cheque.

On the next month billing, on 8th April, 2009, I started to receive SMSs that my bill had not been paid. I called customer services (121) and was told that my credit card was not valid. Upon investigation, I realised that the new credit card details had not been activated in the system.

I was told that visiting the lokhandwala centre of Airtel (where I had submitted the documents earlier), and by showing a copy the initial form that had been stamped by them, this would be done immediately.

Instead, I was told that I had made a mistake, and that I would have to do the whole form filling etc all over again. This, despite my having a copy of the stamped SI form. They couldnt explain what mistake I had made.

Anyway, I did so again, on April 9th, 2009. I still found the whole experience ridiculous, but repeated the process anyway. First I was told it would be effective within 2-3 days, then later I was told it would take 15 days to activate.

I received an SMS on 16th April that states very clearly my SI has been updated, and my bill will be charged to my credit card. Further, Rs. 10 has been deducted as a test.

Yet, and despite of all this, EVERYDAY I get at least one call from an airtel rep saying my bill is outstanding. EACH time I tell them I have an SI. EACH time I ask for a supervisor. EACH time nothing happens, and despite it being two weeks, I still continue to get harassing calls. Some of them are threatening in tone and manner, and some of the reps are very very rude.

Now my next bill has come in, and there is a 'late fee' charged. This is too much !!!

Thanks

Neerav Ghosh

Hello Airtel my neme is mohinder paul singh, Sir, On dated: 06/11/2009, I had made payment of Rs. 283.00 for my Cell # [protected], But not received the payment receipt, So I paid the same twicely. But my bank is not showing the Back depost of Rs. 283.00 in My account. Please see the detals & solve my problem.

Payment Id : [protected] and [protected]
Amount : INR 283.00 and INR 283.00
Date of payment : 06/11/2009 and 06/11/2009
Debit Account :[protected]
Payment Status : Success
Payment Remarks : Mobile Bill Oct.09

Airtel Mumbai — network problem

Dear sir/madam
i am the user of the airtel prepaid connection since from 5-6 years.and my ceel no is [protected].i stay in bindra complex mahakali caves road near holispirit hospital andheri(e).in this area we face the very much network problem i alredy compained in costomer care somany times but the problem not yet solved..

myself Satish Dudhe

I am regular customer of airtel & using POSTPAID airtel service from last 3 yrs
Now days thre is no network in our area .
Please do the needful

My address:

Satish Dudhe
Diva Shil Road
DIVA MUMBAI
[protected]
D:28.12.09

Dear sir/madam
i am the user of the airtel prepaid connection since from 5-6 hrs.and my cell no is [protected].i stay in Mulund (W). please help me on this problem.

Dear sir/madam
my family is regular customer of AIRTEL &using postpaid connection since from 10-12hrs.&cell no is[protected].i stay in mulund (E).please help me on this problem.

Airtel Mumbai — Network Problam

My Airtel number is [protected]. I have problam of network connectivity from last 2 years, i gave complaints more then 100 times but till now no solutions from Airtel. I cann't change the number because this number I am useing from last 4-5 years.

airtel network problem andheri east : mahakali caves please suggest me on my mail id [protected]@rediffmail.com

hi [protected]
in your complaint area a new site planned at your location so don't be hesited

In Jan.2011 - I got new connection from your airtel mob. my mob. no is[protected] last few days I received message from customer service - i.e. my bill send on my e-mail id. but I don't received any mail from you. ( you have my e-mail id is wrong i.e kedar.[protected]@rediffmail.com )

pls. correct my e-mail id - my mail is kedar.[protected]@rediffmail.com

also my outgoing calls is stopped, pls. reply - otherwise I can't pay your bill payment

kedar dhawan
mob.no.[protected] /[protected]

Airtel — Repeated Document Submission Harassment

Hi,

Recently I changed my mobile service provider from Aircel to Airtel. After submitting all necessary valid documents still I'm being asked to re submit again and again.I have to stand in queue for almost an hour. Till now I have submitted about 5 times and yet they ask me to do the same, else face disconnection of service. The "Customer Care" tells me to do the same stating security reasons. I'm really annoyed by this ans I'm looking forward some solution.

Thanks,
Nikhil R.