[Resolved] Airtel — Inappropriate deduction of balance on my prepaid mobile card & inability to resolve the issue

ssbhatia2010

from Nashik, Maharashtra

Address:

Nashik, Maharashtra

Dear Sanjay Bhatia,

Thank you for writing to Airtel.

With reference to your e-mail dated 13/11/20210, you have expressed concern regarding non-receipt of recharge benefit for your Airtel mobile number [protected].

We completely understand your concern and sincerely apologize for any difficulty caused to you.

We would like to inform you that as per our records, you already have received the recharge benefit of RC 42.

However, we would like to inform you that your concern regarding error in call charges has been registered from our end with the Service Request number [protected].

We will revert to you on or before 17/11/2010, 18:00.

We request your co-operation until such time.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Yours Sincerely,

Hyndavi Y
Customer Care
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 13/11/2010 13:58:21
Subject: Re: FURTHER LOOTING BY AIRTEL [|BAL|[protected]|[protected]|]

Dear Sir,

Are you joking. From earlier phone conversations & earlier mails is it not
clear to Airtel poeple when I have recharged. What was the matter. Have you not
gone through the earlier mails.
Anyway I will again WAKE YOU PEOPLE UP.
Please don't go to sleep again.

Date & Time of recharge : 08.10.2010 around 11.00 am
Place of Recharge : Airtel showroom in Nasik near Divya Adlabs.
Validity of Recharge : for Rs. 42 recharge ( for modification local & STD
Charges from Rs. 1.00 & Rs. 1.50 to Rs.0.50 & Rs. 0.60 respectively ) was told
as 2 years.
Along with this I had recharged for Rs. 295 with a talktime of Rs. 295.
Another Recharge of Rs. 100 for which a talk time of Rs. 88 was given.

Before replying back first do your homework properly. Don't just reply without
going trrough the records.

Airtel has APOLOGISED through the previous mails 3 times & you can read in this
mail itself. This is all because of some lousy & filthy people at work with
Airtel.

Sanjay Bhatia.

--- On Sat, 13/11/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: FURTHER LOOTING BY AIRTEL [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Saturday, 13 November, 2010, 12:36 PM

Dear Sanjay Bhatia,

Thank you for writing to Airtel.

With reference to your E-mail dated 13/11/2010 , you have expressed concern
about didn't get benefit of recharge for your Airtel mobile numbers
[protected].

We realize that this situation must have inconvenienced you. However, we assure
you a prompt action to solve the concern.

We would like to inform you that, kindly forward us the following details.

Recharge amount.
Recharge date.
Transaction id.
validity for the recharge
Date and time of recharge

We would like to inform you that,We will take the complaint from here solve the
problem as soon as possible.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Yours Sincerely,

Kaduvakuzhyil James Ajith
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E0236592EB2D
6F95FB 1 0 0 A B7092F[protected]A[protected]CF217789C&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 13/11/2010 12:04:40
Subject: Re:Further Looting by Airtel

Dear Sir,

Since last few days Airtel on its own has started deducting my balance on
prepaid mobile as per the old rates inspite of revised plan given to me by
airtel executive in Airtel showroom in Nasik. My local calls are being charged
@ Rs.1 per call & std @ Rs.1.50. After so many complaints over phone & mails
the negligent sleepy heads of AIRTEL do not bother of what service they are
offering to the customers.
Money is not going from your pockets. Time & again you are not waisting your
time giving complaints regarding service given because you are being paid for
this work.
After revised deductions again you started deductions as per the old rates even
though I was given a plan of Rs. 42 i.e. 50 paise for local calls & 60 paise
for std. I have spoken to airtel customer care executives n number of times but
it seems my complaints are falling on deaf ears.

Will the NEGLIGENT, IRRESPONSIBLE people of AIRTEL WAKE UP from their SLEEP.

This time I will make sure I recover my money from Airtel according to my means
& if I become a defaulter it will be AIRTEL WHO WILL BE RESPONSIBLE.

Sanjay Bhatia
[protected]

--- On Tue, 2/11/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: WORST SERVICE & LOOTING BY AIRTEL [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Tuesday, 2 November, 2010, 1:24 PM

Dear Sanjay Bhatia,

We understand from your previous e-mails regarding non receipt of recharge
benefit for your Airtel mobile number [protected].

We sincerely apologize the inconvenience caused to you in this regard.

As per the telephonic conversation, we would like to inform you that the amount
of Rs.30/- will be credited to your account within 4 hours as on 02/11/2010.

We request you to check the balance by dialing *121# (Toll free).

Further, we request you to dial 12131(Toll Free) to know the Best Scheme,
Reduced rate Calling Pack,

Talk Time recharge, SMS pack, STD pack, Validity recharge available for you
current plan.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Yours Sincerely,

NAGARAJ K
Customer Care
Bharti Airtel Limited

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749CE52965ACD6364745B8DB3D494D4C[protected]C4E4EB1&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 02/11/2010 10:01:11
Subject: Fw: Re: WORST SERVICE & LOOTING BY AIRTEL
[|BAL|[protected]|[protected]|]

Dear Manoj,

Does Airtel really respond to customers complaints within 24 hours or is it
merely an eye wash.
Is Airtel interested in giving me my refund back or Can I move ahead with my
own plans to recover my money from Airtel.

Does Airtel have the courtesy to answer the customer's complaint or is it a
looting hub.

Do revert.

Awaiting your reply.

Sanjay Bhatia

--- On Sun, 31/10/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: WORST SERVICE & LOOTING BY AIRTEL [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Sunday, 31 October, 2010, 12:55 PM

Dear Sanjay Bhatia,

Thank you for writing to Airtel.

With reference to your e-mail dated 31/10/2010, you have expressed concern
towards non receipt of recharge benefit for your Airtel mobile number
[protected].

We completely understand your concern and sincerely apologize for any
difficulty caused to you.

We sincerely apologize for sending the incorrect information provided from our
customer care executive and we assure you that the same will not recure in
future.

At Airtel, we value our customers and regret their concerns. However, we assure
you that, we shall take all necessary actions to ensure that the same is not
repeated.

We would like to inform you that on recharge of RC 42 you will avail the Turbo
plan on your number to reduce roaming charges.

Please check the details given below for your reference:

RC 42/-

Call Charges : Local and STD Airtel to Airtel mobiles 50 paise /minute
Local and STD Airtel to Other mobiles 60 paise
/minute
Messages Local Re.1
National Rs.1.5.

On Roaming : All Incoming calls at 60 paise minute
Outgoing calls to Local and STD Airtel mobiles 60
paise /minute.
Outgoing calls to others 80 paise /minute.

1 year validity

We request you to dial 12131 (Toll free) to know best offers and latest booster
pack applicable for your number.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Yours Sincerely,

Manoj Parthasarathi
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=47494FB82263

A4E72A52BDC63352BBD92D50B1DD276AA3E32766A1E3256EAFD5&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 31/10/2010 09:53:47
Subject: Worst service & looting by airtel

Dear Sir,

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Tabrej khan

from Pune, Maharashtra

Airtel Prepaid — charged 3 times within 24 hours.

Airtel charged 14.99 for Mobile office 3 times within 24 hours.
As per their policy they should charge 14.99 once in 24 hours.
Now my account is in minus Rs.7.44/-
Where to contact?

karan gambhir

from Delhi, Delhi

NO point contacting...Airtel will say "We our right...and the customer is wrong"...its a fraud company !

ngamkhosei chongloui

from Mumbai, Maharashtra

prepaid mobile balance — inappropriate deduction of money

on 23 september 2010 i activate Rs 98/- gprs connection for 1 month free browsing and 2 Gb download . but to my amaze i was charged about Rs 70 to Rs 80 for simply browsing the net on my mobile. i lodged a complaint on 25 sept 2010 and had been promised that the deducted amount would be refunded. again on 29 sept at around 9pm to 10 pm and was promised a call back however the said promise could not be kept once again.
on 30th oct i called up the customer care once again and spoke to the supervisor who bluntly responded me stating that on 25th sept 2010 i activated 1 day mobile internet package @ Rs 20 with the same amount of the deducted amount.with great dissapointment i realize my value of being an airtel customer however the supervisor was thankfull when i state that i m not going to use airtel connection in my life.
here i m not asking airtel to refund me the money which has been deducted .my main concern is the way u treat ur customer is a disgrace.

prade35

from Chennai, Tamil Nadu

Airtel — Inappropriate Information Provided

Hi,

I had issues logging into the online portal of Airtel. So i called up cust care and they promised to send me a soft copy of itemized bill. Later the supervisor calls me today and states that they wont be able to send it until i subscribe for email copy..Why was it promised then??

Secondly, i requested them not to change the password as the issue was not with password and that i had tried resetting it about 10+ times. Inspite of that Airtel goes ahead and resets the password with out my consent.

I had called in for a query on SMS package. The rep who attended the call stated that the application is down and asked me to call after 4 hours. Meanwhile the package is activated without taking an authorization from my end.

It is becoming a serious concern now as the problem not just lies with the frontline rep, but also with the managers as i have had just bad cust service experiences. They dont let you speak nor try to help you out as a customer. You ask for some information and they deviate from the topic and talk about something else.

I just get frustrated...

dksandhu

from Basi, Punjab

Airtel — inappropriate balance deduction

To whomsoever this may concern

My airtel mobile number [protected] has very often been a subject to activation of schemes without asking or calling or messaging for any of them . we have ben filing complaints regularly . last time again we got the balance deduction redeemed and asked for any schemes that are active on the phone to be deactivated as we have never tivated any. we got a call checked balance for few days it was the same as the phone is not really used much . but a day or two back deduction started again and on asking them they told us abt a scheme that was activated on one of our std mobile number in december 2010 precisely 27th as told to me by the telecaller. whereas the number in question [protected] stopped working around four months back. and on confronting i was told we activated some sort of scheme and the telecaller was just not reasoning out the fact wen i said if the money is being deducted it will happen everyday but it has not been that clearly means that their is something wrong with the system and they always try to prove us wrong. its enough . we can definitely change numbers and not go through such trouble of filing complaiints but i guess as a citizen of india its my right and responsibility . i would like some action to be taken and matters cleared.

Thanking you
Dilpreet

prethviraj

from Jamshedpur, Jharkhand

Bharti Airtel Ltd — Regarding balance Deduction

Hello,

Sub:- Regarding Balance deduction from My number [protected]

without my notice my mobile(:[protected]) is subscribed for hungama club and daily 5 rupees is getting deducted as far I know more than 25 rupees got deducted so far. When I contacted customer care 198 they are turned off that service refunded the money back and then again they activated that service on 30.10.2011 and deducted Rs 20.00 from my account and again called to 198 customer care and they refunded Rs 10 to my account.Now again that service is activated on 02.11.2011 and deducted Rs 10 from Account.Again I have Airtel customer care 198 on 03.11.2011 they taken the request and canceled that service and refunded that Rs 10.00 .We have so many complaints on this hungama club and this is happening to me for the 4th time. Please stop these crazy things and do not waste the time and money and I want know without our permission or notice how you are doing those kind of activities. If we are asking to customer care representative regarding this issue they are saying that happening from you end.I need the clarification on this
I hope you will resolve this issue asap to stop further deduction and I hope you will revert the amount.

Once again I am telling you that I have never subscribed for this service and even no one will use my mobile.

Thanks,
Prethviraj

prethviraj