Airtel — VAS Services Has been activated without Concern and balance has been deducted with Mental Harrasment

Address:

Gautam Buddha Nagar, Uttar Pradesh

Dear Airtel Management Team

Today again i have received from a SMS from 543211 stating:- You Have got free Hello Tunes fro 30days. To get your free song dial[protected]Rs3/min). To unsubscribe Dial[protected]Toll Free) - i just want to keep this in notice that - again services has been activated on my number without my concern. i havent asked for same ever - why the hell was activated on my number - now request you to kindly provide the compation as per mentioned below - i have gone mental harrasment because of all this stuff.

Kindly deactive the services ASAP and provide me the compensation or disconnect my all service of Airtel Including Airtel Digitial TV, Airtel Landline & Broadband and Two Airtel Prepaid connection - Number -[protected]/[protected].

Anil Kumar Poddar/Sajal Sarkar.


3 Time Services has been activated without my concern and balance has been deducted as well as and provide mental harrasment.


Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier and the reference number of your previous mail is[protected].

We are currently resolving your query and would revert to you within in 24 Hours.


Warm Regards
Airtel Customer Service


This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: Re: Regarding Your Airtel Mobile Number [protected]

- Show quoted text -
Date: 28/08/2010 12:19:05 AM
From: [protected]@gmail.com
To: [protected]@airtel.in;[protected]@airtelindia.com;nodalofficer.[protected]@airtel.in;nodalofficer.[protected]@airtel.in;[protected]@airtel.in;manoj.[protected]@airtel.in
Message body:
Dear Concern
Today i have called up at your 198 service to register complaint regarding
balance depletion on my airtel prepaid number: [protected]. As per conversation
with Mr.Hem,- he informed me that i m getting charged for the GPRS Service -
Rs.5 , i m not able to understand how the charges has been deducted without
any usages done from my side.
Please take up the matter personally and refund all my amount deducted againt
the any services. otherwise i want dont want to continue with Airtel Services
any more - as company is deducting money with one another reason as below is
example as per trailing mail.
Mr. Hem didnt provide me any complaint number and he assurred that i get all my
money refunded. and update your call taking officer as well & do let me inform
about the action taken aginst him
I m availing Airtel Broadband Connection / Airtel Digital TV / Airtel Landline
Connection / Airtel Prepaid connection - sorry to bother you - i have to
disconnect all the above mentioned services as per mentioned above.
Regards
Sajal Sarkar / Anil Kumar Poddar


On 17/08/2010, [protected]@airtel.in wrote:

Dear Customer,



Thank you for writing to Airtel.



This is with reference to your e-mail dated 17th August 2010 regarding
your Airtel account (phone) number [protected], where in, you mentioned
that a value added service "Friend Locater" was activated towards your
Airtel account and an amount for Rs 10.00 also got debited towards the
same. We sincerely apologize for the entire inconvenience caused to you
in this regard.



As per your telephonic discussion with the undersigned, please be
informed that the "Airtel friend locater service" towards the account
has now been deactivated and an amount for Rs 10.00 has been credited
towards the same. Furthermore, it has been confirmed from your part.



Should you require any further assistance in this regard, please feel
free to contact us directly at our e-mail address [protected]@airtel.in
.



We assure you the best of our services.



Regards

Ritika Thakur

National Escalation Team

[protected]




This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.




--
With Regards

Anil Kumar Poddar
+91-[protected]
CMC Ltd(A TATA Enterprise)
A-61/A, Second Floor,
Sector-63, Noida-201301.
Uttar Pradesh.
Emailid:- anilkumar.[protected]@cmcltd.com
Website:- www.cmcltd.com
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.



See the Harassment Policy of Airtel.


Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.




Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: Regarding Your Airtel Mobile Number [protected]
Date: 28/08/2010 12:18:58 AM
From: [protected]@gmail.com
To: [protected]@airtel.in;[protected]@airtelindia.com;nodalofficer.[protected]@airtel.in;nodalofficer.[protected]@airtel.in;[protected]@airtel.in;manoj.[protected]@airtel.in
Message body:
Dear Concern
Today i have called up at your 198 service to register complaint regarding
balance depletion on my airtel prepaid number: [protected]. As per conversation
with Mr.Hem,- he informed me that i m getting charged for the GPRS Service -
Rs.5 , i m not able to understand how the charges has been deducted without
any usages done from my side.
Please take up the matter personally and refund all my amount deducted againt
the any services. otherwise i want dont want to continue with Airtel Services
any more - as company is deducting money with one another reason as below is
example as per trailing mail.
Mr. Hem didnt provide me any complaint number and he assurred that i get all my
money refunded. and update your call taking officer as well & do let me inform
about the action taken aginst him
I m availing Airtel Broadband Connection / Airtel Digital TV / Airtel Landline
Connection / Airtel Prepaid connection - sorry to bother you - i have to
disconnect all the above mentioned services as per mentioned above.
Regards
Sajal Sarkar / Anil Kumar Poddar


On 17/08/2010, [protected]@airtel.in wrote:

Dear Customer,



Thank you for writing to Airtel.



This is with reference to your e-mail dated 17th August 2010 regarding
your Airtel account (phone) number [protected], where in, you mentioned
that a value added service "Friend Locater" was activated towards your
Airtel account and an amount for Rs 10.00 also got debited towards the
same. We sincerely apologize for the entire inconvenience caused to you
in this regard.



As per your telephonic discussion with the undersigned, please be
informed that the "Airtel friend locater service" towards the account
has now been deactivated and an amount for Rs 10.00 has been credited
towards the same. Furthermore, it has been confirmed from your part.



Should you require any further assistance in this regard, please feel
free to contact us directly at our e-mail address [protected]@airtel.in
.



We assure you the best of our services.



Regards

Ritika Thakur

National Escalation Team

[protected]




This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.




--
With Regards

Anil Kumar Poddar
+91-[protected]
CMC Ltd(A TATA Enterprise)
A-61/A, Second Floor,
Sector-63, Noida-201301.
Uttar Pradesh.
Emailid:- anilkumar.[protected]@cmcltd.com
Website:- www.cmcltd.com
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.