| Address: Palakkad, Kerala |
Noufel S
[protected]
I have a prepaid connection from Airtel. During the time of registration, i opted for the NDNC registration. But after a month of service, suddenly they started making promotional calls to my number and suddenly one day they activated a pack and deduced 2 rs per day making my no. unusable. I mailed them a no. of times for a response but got only auto response. But after more than 10 days, they replied me with this.
[this have the complaint details and the registration confirmation of NDNC (though i registered at the time of taking the connection, it never happened) and my mail to them]
Sun, Apr 3, 2011 at 10:12 AM
subject Re: DNDC REGISTRATION. [|BAL|[protected]|[protected]|]
Dear Customer,
Thank you for writing to airtel.
With reference to your e-mail dated 24/03/2011, you have expressed concern regarding balance deduction and promotional calls and SMS for your airtel mobile number [protected].
We regret the delay in responding your mail and apologize the inconvenience caused in this regard.
After verifying your account details in our system, we found that the charges of Rs.22/- has been deducted towards 2gajyotish Alert Service activated on 24/03/2011.
The service was activated through promotional calls or SMS received from our end .
Adjustment:
We wish to inform you that the deducted amount of Rs.22/- will be credited to your account as a one time benefit and it will be reflected within 48 hours.
We would like to inform that the 2gajyotish Alert Service has been deactivated on[protected] and you will receive a confirmation SMS upon deactivation.
You will not receive SMS from the next day of deactivating the service.
Currently there is no Value Added Service active on your number.
In future, to deactivate any Value Added Service, we request you to send a SMS with the content as STOP to 121.
In order to avoid balance depletion, we request you to save the Mobile Office settings as default settings and delete the Airtel Live settings from your handset.
For any online technical assistance to configure Mobile Office settings, you may contact our Customer Care at 12138 (chargeable at 50 paise for 3 minutes)
from an alternate number.
To check the balance and validity dial *123#.
Service message :
If you wish to stop the service SMS, we request you to follow the below mentioned path:
Step 1:
Menu - Message - Service inbox settings / PUSH SMS - Off status.
(This path may vary depending on the handset)
Step 2:
Please switch off and switch on your handset.
Further to this process of turning off the Push SMS, you will not receive any service SMS.
Promotional Calls and SMS:
We would like to inform you that currently your mobile number not registered under National Do Not Call (NDNC) registry.
We wish to confirm that the above number has been registered in the "Do Not Disturb" on 03/04/2011 and the unique registration number is W[protected]. Hence, you will not receive any promotional calls or messages from 10/04/2011 (after 7 days) from the date of registration.
The Telecom Regulatory Authority of India (TRAI) has set up a National Do Not Call (NDNC) registry. Once your airtel mobile number is registered, all promotional calls or messages from telemarketers adhering to the TRAI guidelines, will be stopped within the specified time of 7 days. All registered telemarketers may access this list and they are required to deselect those numbers from promotions as per TRAI mandate.
For further assistance, mail us at [protected]@in.airtel.com.
We thank you and value your association with airtel.
Yours Sincerely,
Appas. A
Customer Care
Bharti Airtel Limited
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[protected]Original Message[protected]
From: noufel.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 24/03/2011 16:54:41
Subject: DNDC registration.
Hi,
I have registered DNDC for my Airtel prepaid no [protected], while taking the
connection itself.
Form the past couple of days i am receiving calls regarding offers and today,
24th March, i got a message saying a pack has been activated and deducted 2rs
from my account.
Then what is the purpose of registering DNDC????
What is the procedure to get it corrected?? Should i register a complaint
anywhere else?????? I have the calls recorded for proof.
I need this fixed NOW.
Noufel
[protected][protected]-----
Dear -, Your email dated 24/03/2011 04:54:41 PM,reference number[protected] is in process. We will get back to you at the earliest. Airtel Care
After that i didnt get any calls for some time. But again now, from 25th Apr 2011 onwards it again started. I am getting a LOT of promotional calls from [protected]. If we didnt pickup knowing it is from the customer care or if we disconnect the call, they will call again and AGAIN, which is VERY ANNOYING.
I called them up this time (remember, they charge 50p/3min for this call. Last time they took me to -ve balance and i could contact only through mail) and registered a complaint. The reference # is CDRGP[protected].
This is not acceptable and now there is no point in registering NDNC. They still call and take our money.
I have the calls logged and recorded. I need an action against it. It is causing me a lot of problems. I am a person who travel a lot and get a lot of important calls. Airtel promotional calls come continuously without a break (remember i still have the NDNC registed), and while driving it had proved to be dangerous to me, a lot of times.
I need an action against this. They waste a lot of time and money of mine because of this.
Please consider this as my written complaint and please do the needful.
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